Network Health; Ethernet Trace - Mitel MiVoice User Manual

MiVoice Conference/Video Phone User Guide

NETWORK HEALTH

You will see a network health icon
loss on both audio and video calls.
The icon appears in the following locations:
• upper right hand corner next to the Network Status icon
• on a conference participant
The icon will only appear if there is congestion. If the packet loss falls below the alarm threshold
during the call, the network congestion icon will disappear.
To see details while network congestion is occurring:
1. Press Menu
2. Tap Network Congestion Info.

ETHERNET TRACE

The phone is configured to allow you to manually capture traces when network impairment or
voice quality issues are present.
1. Press Menu
2. Tap Start Ethernet Trace.
When the Start Ethernet Trace option is selected, a trace icon appears next to the network icon
in the upper right hand corner. The trace icon will be visible for the duration of the trace, which
is one minute.
Contact the System Administrator with details of the phone issue. Your administrator can also
set an option so ethernet traces are captured automatically when network congestion occurs.
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displayed when the alarm threshold is reached for packet
then Settings .
then Settings .