Ford EVEREST 2015 Owner's Manual page 323

Issue
The system may not be
reading the name the
same way you are saying
it.
You may be using the
wrong voice commands.
SYNC does not
understand or is You may not be saying
calling the the name exactly as the
wrong contact system saved it.
when I want to
make a call.
Contacts in your phone-
book may be very short
and similar or they may
contain special charac-
ters.
Your phonebook
contacts may be in
capital letters.
The SYNC voice
control system
You may be saying the
is having trouble
foreign names using the
recognizing
currently selected
foreign names
language for SYNC.
stored on my
cell phone.
Everest (TEC), EB3B-19G219-YAA enAUS
SYNC
Voice command issues
Possible cause
321
Possible solution
Do not use special characters in the title,
as the system does not recognize them.
Review the cell phone voice commands at
the beginning of the cell phone section.
You can also use the cell phone and media
suggestion lists to get a list of possible
suggestions when the system cannot fully
understand you. See Using Voice Recog-
nition (page 288).
Make sure you are saying the name exactly
as the system saved it. For example, if the
contact name is Joe Wilson, say "Call Joe
Wilson".
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
Do not use special characters such as 123
or ICE as the system does not recognize
them.
If the contacts are in capital letters, you
have to spell them. JAKE requires you to
say "Call J-A-K-E".
SYNC applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.