Trouble Shooting Guide - Edge Products Juice Attitude CTS2 User Manual

Trouble Shooting Guide

SYMPTOM
Display beeps for two seconds
No display when the key is "on"
Fusion drivers will not install correctly
Camera picture is frozen
Display beeps quickly
Unit will not power on after vehicle is
started or after screen or buttons are
pressed
On Star®:
Unable to receive monthly On Star®
e-mail reports
Vehicle does not start after programming The calibration may not have written
Error 16 when programming
Evolution Programming Errors:
1. Your device gest stuck on the "Upload-
ing Boatloader" screen
2. An error is displayed: "ERROR-we
could not upload the bootloader to the
vehicle..."
3. If you are constantly asked to make
sure your key is on.
4. Error displayed after you device shows
blank gauges and says that it is loading.
The error will be displayed as " Cannot
communicate with vehicle, ensure the
key is in the on position..."
POSSIBLE CAUSE
The unit is too hot due to direct sunlight
The screen has not yet been activated
The drivers were not successfully installed Manually install the drivers
Bad connections
Possible device malfunction
Typically this issue is caused by a blown
OBDii/Cigarette Lighter Fuse
Having the display plugged into your
OBDii port may disturb On Star while
gathering information for their reports.
properly
There was a communication error
Sometimes programming can be disrupted
by installed aftermarket devices that are
tapped into the trucks communication lines
(J1850). These may include but are not
limited to aftermarket radios, chime boxes,
remote starters, etc.
Also, any power consuming devices should
not be plugged into the cigarette adapter
during the programming process.
Fluctuations in power may disrupt the
programming process.
SOLUTION
Once cooled, the display will turn on
Touch the screen or start the vehicle
Double check your fuse and connections
Update the device using Fusion software
Replace fuse and test unit again
Unfortunately, there is no real solution
for this issue. You could try and call
On Star to see when they gather their re-
ports, and unplug your device during that
time. This may or may not work for you.
Select " Return to Stock" from the pro-
gramming menu. Then program back
to stock. Next, start the vehicle. If the
problem continues, contact customer
support.
Try to program the level again
The following solutions are good first
steps to getting around these program-
ming errors. If these steps do not solve
your problem, please contact customer
support.
FUSES: (CAUTION: Always turn the
key off while unplugging fuses).
1. Remove fuses connecting radio, radio
amplifier, satellite radio, remote starter,
or any other aftermarket device you have
installed on your vehicle.
POWER:
1. Close all doors during programming.
2. Do not operate electrical accessories
(radio, windows, wipers, etc.)
3. Remove any devices plugged into the
cigarette lighter or any other auxilary
power port.
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Appendix