Western Digital My Passport Ultra Troubleshooting Steps

WD internal drives

Please follow the instructions below to check a WD drive for damage:
Turn off your computer system
Disconnect the data cable from the drive making noise (Do NOT remove the power cable)
Turn the computer back on
If the clicking noise persists, your drive maybe defective and needs to be replaced. Otherwise,
continue to step 5
Replace your data cable. If the problem returns, this could be a system hardware related issue. Please
contact your System or Motherboard manufacture

WD My Book external drives

Note:
The My Book unit will not power up until both power, and data cables are connected to power
source and powered on computer.
Please follow the troubleshooting steps below:
To test if the drive is getting enough power, plug the power adapter directly into a wall outlet
Use the original USB cable to directly connect the drive to a USB port on the computer, ideally to a
USB port on the back
Use the original USB cable to directly connect the drive to another USB port on the computer
Use the original USB cable to directly connect the drive to a USB port on another computer
Try another USB cable
Verify if the My Book is visible under disk management. Answer ID 1284: How to access Disk
Management in Windows.
Troubleshooting steps