Vodavi STARPLUS STS User Manual
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Vodavi STARPLUS STS User Manual

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STARPLUS
STS
Station User Guide
May 2004 - Issue 1.4
P/N: 3552-00

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Summary of Contents for Vodavi STARPLUS STS

  • Page 1 STARPLUS Station User Guide May 2004 - Issue 1.4 P/N: 3552-00...
  • Page 2 System allows 8- and 30-button telephone instruments to be used. LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and...
  • Page 3 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
  • Page 5 Station User - QUI C K REF ERENCE STS Key Telephone Systems VODAVI F IX E D F E A T U R E B U T T O N S A Message Waiting Callback request that is left at your station is indicated by a flashing •...
  • Page 6 Station User - QUI C K REF ERENCE STS Key Telephone Systems VODAVI PLACING AN OUTSIDE LINE ON HOLD To transfer a call using directory dialing: 1. Press the TRANS button. • If your system is programmed for Exclusive Hold Preference, press the HOLD button once 2.

  • Page 7: Table Of Contents

    STS Station User Guide Contents 911 Alert......................2 Account Codes ....................3 Using Account Codes ................. 3 Verified Account Codes ..............3 Account Codes - Traveling COS (Verified)........4 Answering Machine Emulation ............... 5 Notification Methods ................. 5 Attendant Features..................6 Attendant Clear Alarm ...............
  • Page 8 STS Station User Guide Trunk-To-Trunk Transfer..............29 Caller ID Display .................... 30 Caller ID Display (Answered Calls) ..........30 Caller ID Display (Unanswered Calls) ..........30 Caller ID Name/Number ................31 Calling Forward Override................32 Calling Station Handsfree Mode Override........... 32 Calling Station Tone Mode Override .............
  • Page 9 STS Station User Guide Off-Hook Voice Over (OHVO) ..............57 Outside Calls....................59 Placing an Outside Line on Hold............ 59 Answering a Recall ................59 Answering an Outside Call ............... 60 Placing an Outside Call ..............60 Paging....................... 60 Paging - Meet Me................. 61 Personalized Messages................
  • Page 10 STS Station User Guide Voice Mail Group Button..............83 Voice Mail Group Access ..............83 Voice Mail One-Touch Recording ..........83 Voice Mail (Flash-Based) Quick Reference ........85 Voice Mail (Flash-Based) Quick Start..........86 Volume Control ..................... 87 Worksheets ..................... 89 Default Numbering Plan ................
  • Page 11 STS Station User Guide Digital Keyset - Features & Buttons 8-Button Executive Telephone...
  • Page 12 Number Feature Description Message Indicator Indicates that you have a message. 24-Character Display Displays information about telephone status, dialing directories, and text message information. Interactive Soft Keys Used to program phone feature/functions. Flexible Button Keys Used to access outside lines or access call- handling features.
  • Page 13 STS Station User Guide 8-Button Enhanced Telephone (Non-Display) Number Feature Description Message Indicator Indicates that you have a message. Flexible Button Used to access outside lines or access Keys call-handling features. TRANS Key Used to transfer an outside call between stations. SPEED Key Used to access speed dialing, save number redial and last number redial.
  • Page 14 viii STS Station User Guide Number Feature Description VOLUME Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. Speaker Outputs tones and voice at your extension. 24-Button Executive Telephone FLASH TRANS SPEED CONF CAMP ON MUTE OPER HOLD...
  • Page 15 STS Station User Guide NUMBER FEATURE DESCRIPTION LCD Display Shows information about telephone status, dialing directories, and text messages. Message Indicator Programmable indication for Ring Line, Voice Mail, Message Wait, or handset operation. Flexible Buttons To access outside lines and handling calls. MSG Button For Auto-CallBack to a phone that left a text message or to access voice messages.
  • Page 16 STS Station User Guide 30-Button Executive Telephone...
  • Page 17 STS Station User Guide Number Feature Description Message Indicator Indicates that you have a message. 24-Character Displays information about telephone status, Display dialing directories, and text message information. Interactive Soft Used to work in conjuction with fixed and flexible Keys features.
  • Page 18 STS Station User Guide » » » » » » » » N O T E S » » » » » » »...
  • Page 19 A B O U T T H I S U S E R G U I D E The features described in this User Guide apply to the VODAVI Digital and Single Line Telephone Systems. GUIDELINES Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access.

  • Page 20: 911 Alert

    911 Alert 911 Alert Attendant Any station user or who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.

  • Page 21: Account Codes

    Account Codes Press FLASH to delete that message. Dialing 911 from any station overrides previously enabled features such as Do Not Disturb. Account Codes You can enter an account code that contains up to 12 digits. If fewer ✳ than 12 digits are entered, you will need to press the [ ] key to return to the call.

  • Page 22: Account Codes - Traveling Cos (Verified)

    Account Codes Dial the desired number. To enter an Account Code during a call: Press the FLASH button. Call is placed on executive hold while you enter your account code. Dial [627], then dial the account code. Account Codes - Traveling COS (Verified) To use Verified Account Codes: Press the preprogrammed ACCOUNT CODE button (627) before accessing a CO line.

  • Page 23: Answering Machine Emulation

    Answering Machine Emulation Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.

  • Page 24: Attendant Features

    Attendant Features Mailbox Options The Mailbox Owner can select from the following options when a call is sent to their voice mailbox. To leave caller in VM and turn off speaker: Press the ON/OFF button and continue to listen to message being left without taking action at the keyset.

  • Page 25: Attendant Custom Message

    Attendant Features Dial the CO group access code of group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups Dial the speed bin number that contains the number where calls are to forward. A confirmation tone will sound. To cancel off-net forwarding: Dial [603] on the dial pad, or press the preprogrammed CO OFF-NET FORWARD button.

  • Page 26: Attendant Day/Night/Special

    Attendant Features Enter the letters for the custom message using the dial pad keys as shown: Other Codes A - 21 D - 31 D - 31 B - 22 E - 32 E - 32 1 = 1# 8 = 8# “...

  • Page 27: Attendant Directory List Programming

    Attendant Features To use the Attendant Day/Night/Special feature: Press the preprogrammed NIGHT SERVICE button (631, DND by default) once to activate the Night mode or use the Soft Key’s DND option when in an idle condition (LED is lit solid). Press the DND button or Soft Key again to activate the Special mode (LED flashes).
  • Page 28 Attendant Features Directory List The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers. To modify the Directory List: Enter desired three-digit Directory List number (000-199), -or- ✳ Scroll through the Directory List using [ ] to view the next entry, and [#] to view the previous entry.
  • Page 29 Attendant Features To clear an entry: Select the desired entry. Press TRANS, then press FLASH. Press SPEED, a confirmation tone sounds and entry is erased. Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: Enter desired three-digit Directory List number (000-199), -or-...

  • Page 30: Attendant Disable Outgoing Co Line

    Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: Enter desired three-digit Directory List number (000-199), -or- ✳ Scroll through the Directory List using [ ] to view the next entry, and [#] to view the previous entry.

  • Page 31: Attendant Override

    Attendant Features Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.

  • Page 32: Attendant Unavailable

    Attendant Features Dial the System Speed bin location (9020-9099). Dial telephone number, press SPEED, then hang up. Speed Dial Options To use the following speed dial options, enter as shown: Initiate a Pulse-To-Tone Press TRANS during number entry. Switchover Insert a Pause Press HOLD during number entry.

  • Page 33: Attendant Voice Mail Alarm Clear

    Background Music (Optional) To deactivate Unavailable Mode: As the (first programmed) Attendant … Repeat activation process shown above (press Unavailable button or dial code 607), the following results will occur: The flexible button LED, if programmed, will extinguish. The first Attendant will resume normal operation. The second through sixth Attendants will not receive recalls or dial “0”...

  • Page 34: Call Back

    Call Back Press Volume Bar to change the volume. The LCD displays: S PEA K ER B G M [ # # ## # # ## # ] M M M DD Y Y HH : MM a m To deactivate Background Music: Dial [632] again or press BGM flexible button, then enter [0].

  • Page 35: Call Coverage

    Call Coverage When the Automatic Call Back Timer is enabled, a call back request is automatically invoked anytime you listen to a busy intercom tone for a preset period of time (default = 10 seconds). SINGLE LINE TELEPHONE To leave a Call Back request when a number is busy: Press the FLASH button.

  • Page 36: Call Forward

    Call Forward RINGING Option = ringing, flashing Call Coverage LED, LCD display as in following illustration: C AL L F O R S TA XXXX M M M DD Y Y H H: M M a m NON-RINGING Option = flashing Call Coverage LED only (no ringing or change to LCD) Then press the flashing COVERAGE flexible button, or press the ON/OFF button.

  • Page 37: Call Forward - External (Off-Net)

    Call Forward Press the FWD button or dial [640], then dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer -or- Use the applicable Soft Key’s ALL-FWD, N/A-FWD, BSY-FWD, or B/NA-FWD option.

  • Page 38: Call Forward - Follow Me

    Call Forward To activate Off-Net Call Forwarding: Lift the handset, or press the ON/OFF button. Press the FWD button, or dial [640]. ✳ Dial [ ] on the dial pad, then enter the speed bin number (9000-9019 or 9020-9099) that contains the number where calls are to be forwarded.
  • Page 39 Call Forward Dial the three- or four-digit destination number where calls are to be forwarded. (Station, Voice Mail, UCD, Hunt Group, or speed bin (only for off-net)). Replace the handset, or press the ON/OFF button. To remove Follow Me Call Forwarding: Lift the handset, or press the ON/OFF button.

  • Page 40: Call Park

    Call Park Call Park Call Park - Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’...

  • Page 41: Call Park - Station

    Call Park Conditions » If the Call Park user receives or makes a second call while the first call is parked, the user can alternately connect to the two calls by pressing the preprogrammed PERSONAL PARK button or by dialing [438]. Call Park - Station Call park (by station number) allows external calls to be parked at a station other than your own.

  • Page 42: Call Park - System

    Call Park Call Park - System An external call can be placed into one of eight parking locations, and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, an Attendant.

  • Page 43: Call Pickup

    Call Pickup SINGLE LINE TELEPHONE To park a call: Press FLASH, the caller is put on Exclusive Hold. Dial parking location (430-437); confirmation will sound. If busy, press FLASH + FLASH and dial another park location. To retrieve a parked call: Lift the handset and press the [#] button.

  • Page 44: Group Call Pickup

    Call Transfer Dial the station number of the ringing telephone. You MUST have access to the specific outside line or a LOOP button to do a directed call pickup. Group Call Pickup To create a Pickup Button: Press SPEED + SPEED. Press the desired flexible button, then dial #0.

  • Page 45: Executive/Secretary Transfer

    Call Transfer Executive/Secretary Transfer If you are the designated Executive station, and your phone is busy or in DND, all calls will be routed to the Secretary station. If you are the designated Secretary station, you can signal the Executive that is busy or in DND by using the Camp On feature. PBX/Centrex Transfer While connected to an outside line (PBX/Centrex): Press FLASH, the transfer dial tone will be heard.

  • Page 46: Transfer Search

    Call Transfer To answer the Screened Transfer: Your intercom will be signaling according to the intercom signal switch position. Answer the intercom and receive the transfer notice. Press the OUTSIDE LINE, or the flashing LOOP button on hold. If the Direct Transfer feature is enabled, the screened transfer will go directly to the handset.

  • Page 47: Unscreened Transfer

    Call Transfer Unscreened Transfer Press TRANS. When the called extension begins to signal, hang up to transfer the call (the Recall Timer start). Replace the handset, or press the ON/OFF button. Trunk-To-Trunk Transfer While connected to an outside line (PBX/Centrex): Press TRANS.

  • Page 48: Caller Id Display

    Caller ID Display Hang up to complete the transfer. E911 feature enabled precludes dial 9 access. Caller ID Display Caller ID Display (Answered Calls) The Answered Caller ID Table feature can store up to 100 system- wide entries of the most recently answered calls with caller ID. A station may dial a unique access code to view the entries, scroll through the entries, and dial a desired entry back.

  • Page 49: Caller Id Name/Number

    Caller ID Name/Number Keypad Functions The following functions apply to both Answered and Unanswered Call Management Tables: Function Button Review next item in table entry MUTE Step to next table entry HOLD Delete table entry (Attendant only) FLASH Exit table review function ON/OFF Step to previous table entry TRANSFER...

  • Page 50: Calling Forward Override

    Calling Forward Override Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded. This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call Back Request at that station rather than forwarding to another destination.

  • Page 51: Calling Station Tone Mode Override

    Calling Station Tone Mode Override Calling Station Tone Mode Override This feature enables a calling station to override a called station’s H or P intercom settings. When placing a call to a station and tone ringing is desired: Dial [6#] on the dial pad. Dial the extension number, -or- Press the DSS button of the desired station (a call tone rings...

  • Page 52: Co Line - Access

    CO Line - Access When the called party answers, consult with them or hang up to transfer call. If a station is in DND, only the Attendant can Camp On using the Attendant override feature. Camp On or Override drops any internal callers to which that station is talking. To answer a call that is waiting: Press your flashing CAMP ON button when you hear one burst of muted ringing.

  • Page 53: Co Line Queue

    CO Line Queue Dial the desired number for the outside call. Lift the handset to converse, or use the speakerphone. SINGLE LINE TELEPHONE To access an outside line: Lift the handset. Dial access code: 9, 801-823, 88+LLL ( LLL = CO line number Dial telephone number.

  • Page 54: Conference

    Conference Conference Conference Combinations Only stations with conference enabled can institute a conference. ADD-ON Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established.
  • Page 55 Conference To exit a Conference (controller only): For a Single-line conference … Press the ON/OFF button to ON. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … Press HOLD button to place outside parties on hold. The Hold Timer starts.
  • Page 56 Conference To terminate a party during a Conference call: Press the line button of the party you wish to drop. Replace the handset, or press the ON/OFF button. Lift the handset, or press the ON/OFF button. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station:...

  • Page 57: Dial-By-Name

    Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing.

  • Page 58: Directory Dial

    Directory Dial Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/ Name Translation Table.
  • Page 59 Directory Dial The alphabet is represented on the keypad as shown: A B C D E F A = 2 G H I J K L M N O B = 22 C = 222 P Q R S T U V W X Y Z O P E R Names starting with the letter chosen will show on the LCD...

  • Page 60: Do Not Disturb

    Do Not Disturb To transfer a call using Directory Dialing while on a call: Press TRANS. Dial the Directory Dial Code [680] on the dial pad, -or- Press the flexible button programmed for directory dialing. Press the digit associated with the person’s name. When it displays, press SPEED to automatically dial the destination station.

  • Page 61: Executive Override

    Executive Override To activate One-time Do Not Disturb: Press the preprogrammed DND button while you are off-hook and connected to a CO line or intercom call. The DND button LED will light, and off-hook tones at your station are cancelled. To cancel One-time Do Not Disturb: Replace the handset.

  • Page 62: Flash

    Flash Replace the Executive station handset to terminate override. Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call.

  • Page 63: Group Listening

    Group Listening To erase a flexible button: Press SPEED + SPEED. Press the flexible button to be erased. Press FLASH, a confirmation tone will sound. Press the ON/OFF button. To check flexible button programming: Lift the handset. Press SPEED. Dial [7] + [#]. Then dial [2] to select the KEYBTN option.

  • Page 64: Headset Mode

    Headset Mode Headset Mode A modular headset may be used by connecting the headset to the handset jack on the telephone (leaving the handset in place). The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -or-...

  • Page 65: Intercom

    Intercom SINGLE LINE TELEPHONE Not applicable Intercom Using an Intercom Button To program a Flexible Button as an Intercom Button: Press SPEED + SPEED. Press the desired flexible button to program. Dial [645] on the dial pad. A confirmation tone will sound. If an error was made during entry, an error tone will sound.

  • Page 66: Intercom Calls

    Intercom SINGLE LINE TELEPHONE Not applicable Intercom Calls To place an Intercom Call: Press the pre-programmed DSS button of the party to be called, or dial the extension number. Dialing a number in the numbering plan activates the telephone automatically. (You will hear ringing if the called station is in the T mode;...

  • Page 67: Intercom Transfer

    Intercom SINGLE LINE TELEPHONE To place an intercom call: Lift the handset and dial the intercom number. You will hear ringing if called station is in “T” answering mode or two bursts of tone if called station is in “H” or “P” mode. Hang up to end the call.

  • Page 68: Keyset Mode

    Keyset Mode Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset.

  • Page 69: Last Number Redial

    Last Number Redial At an idle station: Dial the Keyset Mode code [648] on the dial pad, -or- Press the preprogrammed KEYSET MODE button, the following message displays: I N AC TI VE 2400 M O D E=$ S AVE =HOLD BAUD =# ✳...

  • Page 70: Lcr Operation

    LCR Operation The system automatically selects the original line used to place the call and redials the last number dialed. If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line.

  • Page 71: Loop Key

    Loop Key Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button.

  • Page 72: Message Wait

    Message Wait Message Wait Stations that are busy, unattended and ringing, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can answer the message waiting indication of each party in sequential order.

  • Page 73: Modem

    Dial [663]. The station that left message will ring. Modem Voice Mail Modem Access You can program Vodavi voice mail systems using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498.

  • Page 74: Name In Display

    Name In Display Press MUTE again to deactivate. Mute automatically deactivates upon call termination. Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: Dial [690] on the dial pad.

  • Page 75: Night Service

    Night Service Press the FLASH button to complete the programming process. To erase your name: Dial [690] on the dial pad. Press the FLASH button to erase. Night Service To enter Night Service Mode, from an idle station: Press the preprogrammed NIGHT SERVICE flexible button [604].
  • Page 76 Off-Hook Voice Over (OHVO) To place an Off-hook Voice Over call: When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station must: Press preprogrammed OHVO button [628] or use Soft Key OHVO to initiate OHVO announcement, the following occurs: The HOLD button LED flashes at called OHVO station.

  • Page 77: Outside Calls

    Outside Calls Option 2 -- allows the OHVO receiving station to respond to the calling station by using Silent Text Messaging (only available to digital telephones, and the calling station must have a digital display). The OHVO receiving station can press a preprogrammed Message button to respond to the voice over announcement without being released from the current call (e.g., by pressing a flexible button preprogrammed for the message IN MEETING, the...

  • Page 78: Answering An Outside Call

    Paging Lift the handset or press ON/OFF to converse with the party. Answering an Outside Call Lift the handset, or press the ON/OFF button. Press slow flashing OUTSIDE LINE button or LOOP button. » If Preferred Line Answer is programmed, you may answer an outside line by lifting the handset, or pressing the ON/OFF button.

  • Page 79: Paging - Meet Me

    Paging Code Zone Code Zone Int/Ext All Call Internal Zone 6 Internal Zone 1 Internal Zone 7 Internal Zone 2 Internal Zone 8 Internal Zone 3 Internal All Call Internal Zone 4 External Page Zone Internal Zone 5 Speak in a normal tone of voice to deliver the message. Stations receiving a page Announcement can press the Volume Bar to change Paging Volume.

  • Page 80: Personalized Messages

    Personalized Messages Personalized Messages Pre-assigned Messages Each station can select a pre-assigned message to display on the LCD of any key telephone calling that station. There are ten messages available. This feature is unavailable at Attendant stations. Stations cannot be call forwarded or in DND and have this feature active.
  • Page 81 Personalized Messages Each station can also program three unique custom messages. The Custom Messages feature is not available for use by Attendant stations. To select a custom message: Dial [633] on the dial pad, or press the preprogrammed PERSONAL MESSAGES button. Dial a valid message number (21-30) for the desired custom message.

  • Page 82: Date And Time Entry Messages

    Personalized Messages Date and Time Entry Messages Station users can activate certain messages that let users enter a specific time or return date. These messages appear on the calling station’s display to alert them of the the desired party’s return time or date.

  • Page 83: Scrollable Canned Messages

    Personalized Messages To cancel the message: Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single ✳...

  • Page 84: Personal Messages Flexible Button

    Personalized Messages Scroll forward through the messages in the following order. The scroll is a rolodex-type scroll. - (Clear Messages) - On Vacation - At Home - Return AM - At Lunch - Return PM - In Meeting 10 - Return Next Week - On Break 11 - Return Tomorrow - On Trip...

  • Page 85: Pbx/Centrex Codes On A Flex Button

    PBX/Centrex Codes on a Flex Button When the desired message is shown on the LCD, press HOLD to activate that message on your station. A confirmation tone will sound; the DND button LED will flash. SINGLE LINE TELEPHONE Not applicable PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: Program Centrex or PBX code into a Station or System Speed...

  • Page 86: Save Number For Redial

    Redial Press the pound [#] key. The last number dialed over an outside line will be automatically redialed. -or- Use the Soft Key’s LNR option when in an idle condition. Save Number For Redial If you wish to save the last number you dialed,either: After placing an outside call, keep the handset off-hook.

  • Page 87: Ring Down / Hot Line / Off-Hook Preference

    Ring Down / Hot Line / Off-Hook Preference When the timer expires, you will receive a signal via a CO line queue indication on the RPT REDIAL flexible button. During the Queue Call Back, the LCD display will indicate that this is a Redial Call Back.
  • Page 88 Ring Down / Hot Line / Off-Hook Preference While Off-Hook Preference is enabled, you may access internal intercom dial tone as follows: Press the preprogrammed ICM button, -or- Dial your intercom number. (Do not lift the handset or press the ON/OFF button before dialing intercom number.) The LED will light steady and an intercom dial tone will sound.

  • Page 89: Ring Tone

    Ring Tone Ring Tone To select a distinctive ring tone for a station: Dial Ring Tone program code [695]. The following displays: E NT E R R IN G TON ES 00-36 XX PR ES S S PEE D TO SAV E Enter a valid tone number.

  • Page 90: School Zone

    School Zone School Zone Description The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward.

  • Page 91: Speakerphone

    Speakerphone To view call forwarding status of Classroom telephones: The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#]. A confirmation tone sounds and the LCD updates to show one of the following displays: CLA SS R OOM STAT US CLASS R OOM STAT US B SY FWD TO XXXX...

  • Page 92: Speed Dial

    Speed Dial Press the ON/OFF button to end the call. Speed Dial A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000-9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and non-display characters.
  • Page 93 Speed Dial Press SPEED, then replace the handset to end speed bin programming. To program multiple speed numbers: Press SPEED + SPEED to conclude programming a number. Enter the next speed number bin to program. If the station has no line appearance for the line programmed into the speed bin, that line comes up under the LOOP button or POOL button when accessed.

  • Page 94: System Speed Dial Access

    Station/Port Fixed Number System Speed Dial Access Stations can be individually allowed or denied the ability to use system speed dial (9020-9099) numbers. (System speed numbers 9060-9099 are not monitored by toll restriction.) Stations cannot be prevented from using station speed dial. The first programmed Attendant must enter the System Speed numbers (9020-9099).

  • Page 95: Text Messaging (Silent Response)

    Text Messaging (Silent Response) Dial [636], then dial the extension number of the station being relocated. Once this is done, all station attributes are copied to the current station. If a station is assigned to a specific port and that station user unplugs their station and plugs it in at another location, the database administration programming is updated to reflect the new port change.
  • Page 96 Text Messaging (Silent Response) While receiving a Camp On or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX]. For example … [633] + [38] means a telephone calling the station receives the message WHO IS IT ? Code Text Message Code...

  • Page 97: Uniform Call Distribution

    Uniform Call Distribution Uniform Call Distribution The Uniform Call Distribution (UCD) features are described in the following sections. UCD Calls In Queue Display From an idle display key telephone: Dial [567] followed by the UCD group number (55X), -or- Press the preprogrammed flexible button. The ON/OFF button LED lights steady.

  • Page 98: Ucd Overflow Station Forward

    Universal Day/Night Answer To enter Unavailable Mode: Dial [566] on the dial pad to block incoming UCD calls, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. UCD Overflow Station Forward This feature allows UCD calls reaching the Overflow Station to call forward to another station: Lift the handset, or press the ON/OFF button.

  • Page 99: Voice Mail

    Voice Mail When the system is in Day or Night mode and an outside line rings at another station, and you wish to answer it: Dial [#5] or use the Soft Key’s UDA/UNA option. The connected outside line can be transferred or disconnected. Each telephone using Universal Day/Night Answer must have a loop button appearance if the ringing outside line does not display at their...

  • Page 100: Retrieving Voice Messages

    Voice Mail Retrieving Voice Messages To enter the Voice Mail system to check for mail: Dial the Voice Mail group number or press the preprogrammed VM GROUP flexible button, -or- Press flashing MESSAGE WAIT button -or- Use the Soft Key’s VM1 option (group 440 only). (You will be prompted to enter your mailbox password.) Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a...

  • Page 101: Voice Mail Group Button

    Voice Mail Voice Mail Group Button To program a VM GROUP flexible button: Press SPEED + SPEED, then press the desired flexible button to be programmed. Dial a 3-digit VM Group number (440-447=VM groups 1-8). Dial the VMID number. Voice Mail Group Access To access a VM Group: Dial VM Group number (440-447), or press preprogrammed VM Group flexible button,...
  • Page 102 Voice Mail While on an internal or external call: Press the preprogrammed VM RECORD button or use the Soft Key’s REC option (for VM Group 440 only). The LED will flutter red during the setup and the following message will display: R ECOR DIN G S ET U P M M M D D Y Y 0 0 : 00 a m...

  • Page 103: Voice Mail (Flash-Based) Quick Reference

    Voice Mail Voice Mail (Flash-Based) Quick Reference ------------------------- --------------------------- MAIN MENU Review Send a Mailbox Messages Message Options Confirm Cancel While [2] Record Msg Mailbox Greeting Playing Msgs... [#] End Msg [1] Review [2] Record [1] Rewind [3] Delete [6] Pause [7] Rewind (5 sec) [1] Name [9] Fast Fwd (5 sec)

  • Page 104: Voice Mail (Flash-Based) Quick Start

    Voice Mail Voice Mail (Flash-Based) Quick Start The following is a quick start procedure for first-time users: 1. Obtain System Administrator information: » Voice mail system access number » Your mailbox number » Your temporary password 2. Dial voice mail system access number, -or- Call into the Auto Attendant, then press...

  • Page 105: Volume Control

    Volume Control Volume Control The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit. Display Messages -- While using these function/features, Digital Key Telephones display the following messages: Using the speakerphone SP EAKE R CA LL [#########]...
  • Page 106 SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line.

  • Page 107: Worksheets

    Worksheets Worksheets 30 Flexible Button Programming Worksheet...
  • Page 108 Worksheets 24 Flexible Button Programming Worksheet Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018...

  • Page 109: Default Numbering Plan

    Default Numbering Plan Default Numbering Plan Function Code 911 Alert View/Del (reqs btn) 608/608+FLASH Account Code (reqs btn) Answering Machine Ring 654+[0] Answering Machine Speaker 654+[1] Attnd Attnd Clear Alarm (T-1) Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] Attnd Custom Message 694+[XX]+message Attnd Day/Night/Special (reqs btn) 631 (DND key)
  • Page 110 Default Numbering Plan Function Code Call Park - Personal Call Park - Station 439+[XXX] Call Park Pickup - Station #6+[XXX] Call Park Pickup - System (location 1-8) #430-#437 Call Pickup (reqs btn) Caller ID Display (Answered Calls) Caller ID Display (Unans Calls) Caller ID Name/Number (reqs btn) Calling Forward Override 5#+[XXX]+press[B]...
  • Page 111 Default Numbering Plan Function Code ✳ Keyset Mode 648+[#, Last Number Redial SPEED+[#] LCR (E911 active on CO Line) LCR (if active) or CO Line Group 1 Loop Key (reqs btn) Message Wait Answer Modem Modem - Voice Mail Access Name in Display Night Service (reqs btn) Off Hook Voice Over (reqs btn)
  • Page 112 Default Numbering Plan Function Code SLT Speed Programming 661+[YYYY] SLT Volume 638+[V] Speed Dial SPEED+[YYYY] Station Numbers (Fixed) 100-149 Station/Port Fixed Number Station Relocate 636+[XXX] Stop Trace UCD Avail/Unavail UCD CIQ Sta Display (any grp) 567+[UUU] UCD Group (grp 1-8) 550-557 Unanswered CO Call Transfer Universal Day/Night Answer...

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