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Mocet IP3032 User Manual

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IP3032 Standard IP Deskphone
User Guide
 
 
 
 
 
 
 
 
 
 
Copyright © 2012, All Rights Reserved.
Ver: A D/C: 101-1206

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  • Page 1 IP3032 Standard IP Deskphone User Guide                     Copyright © 2012, All Rights Reserved. Ver: A D/C: 101-1206...

  • Page 2: Fcc Statement

    MOCET IP3032 Standard IP Deskphone User Guide FCC Statement This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this guide, may cause interference to radio communications. This equipment as been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against radio interference when operated in a commercial environment.

  • Page 3: Table Of Contents

    MOCET IP3032 Standard IP Deskphone User Guide Table of Content About this Guide .....................6 Overview......................7 Introduction...................8 1.1. Phone Features and Specifications ...............9 1.2. Requirements ....................9 1.3. Installation and Setup..................9 1.3.1. Attaching the Stand to the Phone ............9 1.3.2. Detaching the Stand from the Phone ..........10...
  • Page 4 MOCET IP3032 Standard IP Deskphone User Guide 2.5. Viewing Your Phone’s Information...............25 2.6. Configuring Programmable Keys ..............25 2.7. Managing Voice Mail..................25 2.8. Managing Instant Message ................25 2.9. Viewing Notifications..................26 Using Basic Features ..............27 3.1. Common Terms....................27 3.1.1. Lines .....................27 3.1.2.
  • Page 5 MOCET IP3032 Standard IP Deskphone User Guide 4.1. Login Web UI ....................38 4.2. Changing the User’s Password ..............38 4.3. Viewing Phone Information on Web User Interface ........39 4.4. Configuring Phone Settings................39 4.5. Managing Programmable Keys..............40 4.6. Configuring SIP Line Settings ..............42 4.7.

  • Page 6: About This Guide

    MOCET IP3032 Standard IP Deskphone User Guide About this Guide This guide explains how to use the basic features of your new IP3032 phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.

  • Page 7: Overview

    MOCET IP3032 Standard IP Deskphone User Guide Overview The MOCET IP3032 Standard IP Deskphone is the lowest cost of IP3000 series IP Phones. The following table highlights its key features: Features IP3032 Appearance 128 x 32 pixels 3 lines x 21 characters...

  • Page 8: Introduction

    Ethernet (PoE). The IP3032 can be configured through the simple built in menus displayed on the blue-green backlit LCD or from the phone’s web user interface.

  • Page 9: Phone Features And Specifications

     Compatible SIP-based IP PBX system or Internet-based hosted SIP service account  Ethernet/Fast Ethernet LAN (10/100 Base-T) 1.3. Installation and Setup The IP3032 can support three different tilt angles of 60°, 51°, and 30° (see below). 1.3.1. Attaching the Stand to the Phone After unpacking the box, attach the stand to the IP3032 phone first.

  • Page 10: Detaching The Stand From The Phone

    MOCET IP3032 Standard IP Deskphone User Guide The procedures for attaching the stand to the phone are as follows :  Step : Place the main body of the IP3032 face down on your lap or a firm sofa;  Step : First snap the “2 ”...

  • Page 11: Installation Combination Table

    MOCET IP3032 Standard IP Deskphone User Guide 1.3.3. Installation Combination Table Slot Holes Different Tilt Angle Installation Antlers of Stand on the Back Shell Page...

  • Page 12: Connect The Handset To The Phone

    - Please connect an Ethernet cable to the Switch port from LAN port. - Plug in the IP3032 power adaptor to the wall power outlet then plug the barrel plug to the power port on the back of the phone. You should see the phone LEDs and buttons light up momentarily and the phone will boot.

  • Page 13: Appearance And Function Description

    The wall mount accessory is available separately. The figure below illustrates the front view of the IP3032 IP Phone. With the point numbers, you can find its name and a simple description of specified part in the following table.
  • Page 14 3,4. Or switch back from line group 3,4 to line group 1,2. Line Group key The MUTE key is used to activate or deactivate the microphone on the IP3032. A blue LED is used to indicate whether the phone is muted or not. MUTE key Page...
  • Page 15 MOCET IP3032 Standard IP Deskphone User Guide The SPKR key is used to activate or deactivate the Hands-free feature. A blue LED is used to indicate whether the Speaker Phone speakerphone is active or not. The Hold key is used to place the active call on hold. A blue LED is used to indicate whether the call is on hold or not.

  • Page 16: Ip3032 Port Functions

    MOCET IP3032 Standard IP Deskphone User Guide 1.5. IP3032 Port Functions The back side view and the connectors of the IP3032 are as follows: Part Name Description Handset Connector RJ-9 Jack for connecting handset cord. RJ-45 Jack 100/10Mbps Ethernet port for connecting to the local LAN Port area network (LAN).

  • Page 17: Ip3032 Led Functions

    MOCET IP3032 Standard IP Deskphone User Guide 1.6. IP3032 LED Functions The following table describes all functions of the LED indicators: Color Status Description No new message(s). Message LED Blue Steady Phone is booting or upgrading. Blinking slow New message(s) indication.

  • Page 18: Lcd Screen Indicators

    MOCET IP3032 Standard IP Deskphone User Guide 1.7. LCD Screen Indicators The following figure shows the standard dispaly of the LCD. There are four soft keys associated with the operation of LCD display. For different menu or status items, the display items will change accordingly.

  • Page 19: Getting Started

    IP3032 using the on-screen menus, buttons and navigation keys. To configure your IP Phone from the menu, you can press Menu soft-key under the LCD screen.

  • Page 20: Configuring Basic Settings

    MOCET IP3032 Standard IP Deskphone User Guide You will exit the screen and can continue to configure your phone. 2.2. Configuring Basic Settings 2.2.1. Volume Setting You can configure following volume settings:  Ring Volume  Handset Speaker  Hand-free Speaker ...

  • Page 21: Lcd Brightness

    MOCET IP3032 Standard IP Deskphone User Guide 2.2.2. LCD Brightness To configure the brightness of the LCD to a comfortable level: Press “Menu”. Select Phone Setting > Backlight > Brightness. Press Navigation Up and Down keys to increase or decrease the display brightness.

  • Page 22: Speed Dialing Setting

    Press Navigation OK to reboot your phone. Phone will show a “Reboot” message and the phone will restart. Note: The IP3032 takes about 2 minutes to startup after rebooting; there will be a series of diagnostic lights on the phone during the process. If your phone does not become operational within 2 minutes, contact your administrator or Service Provider support line.

  • Page 23: Adding Contacts

    For more information, please contact your administrator or Service Provider. The IP3032 can also access a local or remote LDAP Directory. Please contact your administrator or Service Provider for more information on how to enable, configure or access this feature.

  • Page 24: Deleting Contacts

    Go to Phonebook > Private. Press the “Search” soft-key. Input the first character of the contact’s name and the IP3032 will move to the first contact matching the character. Using the Navigation Up and Down keys, choose the desired contact.

  • Page 25: Viewing Your Phone's Information

     Use the DelAll soft-key to delete all items in the list.  Use the Back soft-key to exit the call list screen. 2.5. Viewing Your Phone’s Information Using the menu of the IP3032, you can check the IP3032 hardware version, firmware version, and network status. To view this information: Press the “Menu”.

  • Page 26: Viewing Notifications

    To edit a Message Template: Press “Menu”. Select Message > Instant Message > Simple > Text Templates. The IP3032 can save and use up to 30 Message Templates. 2.9. Viewing Notifications The IP3032 supports Broadsoft Server Notifications. With this feature, administrators or service providers can send messages to users connected to a Broadsoft server.

  • Page 27: Using Basic Features

     Enabling or Disabling Do Not Disturb 3.1. Common Terms To use the IP3032, you need to follow some conventions that we will mention in this guide. In the following descriptions, we will introduce some common terms for your understanding.

  • Page 28: Caller Id

    Service Provider for more details, or refer to the included hardware installation guide. 3.3. Configuring Your IP Phone for Service The IP3032 must be configured for the hosted SIP service or IP PBX before operation. The phone is usually pre-configured by the administrator or hosted SIP service provider.

  • Page 29: Placing A Call

    Press the Line Key buttons ( ), which will connect to the chosen line. Note: Because the IP3032 LCD displays only two phone lines at a time, to access the second two lines, either use the Navigation p or Down keys, or press the Line Group button ( on the phone to switch between them.

  • Page 30: Placing An Urgent Call

    MOCET IP3032 Standard IP Deskphone User Guide Operation Description  1. Pick-up the handset or press a line key or  press the speaker key. Line Key You will hear a dial tone. 2. Use the keypad to dial the phone number.

  • Page 31: Canceling A Call

    MOCET IP3032 Standard IP Deskphone User Guide Operation Description Adjusting Call Press the Volume control key to adjust the Volume volume. 3.8. Canceling a Call After you dial a call, but the called party has not answered, you can Cancel the call.

  • Page 32: Answering An Urgent Call

    MOCET IP3032 Standard IP Deskphone User Guide Operation Description  If there is no other call, just pick-up the  handset or speakerphone or press the “Answer” soft-key upon hearing the phone  ringing. Answering a call Answer If there is another call, press “Answer” soft- key to accept the call, the previous call will be placed on hold automatically.

  • Page 33: Muting And Un-Muting A Call

    MOCET IP3032 Standard IP Deskphone User Guide  Pressing “EndCall” soft-key Operation Description  If there is only one call, just place the handset  back into the cradle, press speakerphone or press “EndCall” to end the call. Ending a call EndCall If there is another call, press the “EndCall”...

  • Page 34: Setting Up A Conference Call

    MOCET IP3032 Standard IP Deskphone User Guide 3.15. Setting up a Conference Call The IP3032 can support a 3 party conference call . To set up a conference: Call the first party and Hold the call Press “NewCall” soft key...

  • Page 35: Attended Transfer

    Note: Voicemail is an optional feature configured on a hosted SIP service or IP PBX and may not be supported on your particular system. To use voicemail on the IP3032, some settings need to be configured first. For more information please contact your administrator or Service Provider support center.

  • Page 36: Placing A Speed Dial Call

    3.20. Using Multiple Lines IP3032 can support up to four lines configured for the same or different service providers or servers. It allows you to make up to four concurrent calls. For example, the following screen shows you line1001 has one active call with number 2001.

  • Page 37: Using Multiple Calls

    3.21. Using Multiple Calls Each line of service in the IP3032 can support up to four calls simultaneously. It allows you to place one caller on hold and talk to the other person in another call on the same line.

  • Page 38: Using Advanced Features

    4.1. Login Web UI To use your web browser to configure the IP3032, you need to know the IP address of the phone on your local area network (LAN). Using the LCD menu, find the IP address of the phone under Menu >...

  • Page 39: Viewing Phone Information On Web User Interface

    MOCET IP3032 Standard IP Deskphone User Guide 4.3. Viewing Phone Information on Web User Interface Information is the first page you will see when you login to the phone’s web user interface. This page lets you check the status of the IP Phone including network and product related information as well as account status information.

  • Page 40: Managing Programmable Keys

    Please refer to Using Programmable Keys in the Administrator Guide. 4.5. Managing Programmable Keys Your IP3032 Phone has 8 programmable keys which can be configured for different features. To use the programmable keys, just press the key, then the configured feature will be...
  • Page 41 MOCET IP3032 Standard IP Deskphone User Guide executed, some features will blink the LEDs or turn on the related features. To configure programmable keys, go to Phone tab of the web user interface, and find the “Programmable Key Settings” section:...

  • Page 42: Configuring Sip Line Settings

    MOCET IP3032 Standard IP Deskphone User Guide 4.6. Configuring SIP Line Settings On the SIP tab of the web user interface, you can change various SIP settings for each Line. A user can block specific calls by Caller ID (CLID). For each SIP Line, you can configure up to 10 blocking entries.

  • Page 43: Managing Phonebook

    MOCET IP3032 Standard IP Deskphone User Guide Starts end Set DST end Day Starts end Set DST end Time Time Format Set LCD date/time display modes Time zone Set Phone Time Zone. System Log Download Click to download System Log...

  • Page 44: Placing A Call From The Private Phonebook

    MOCET IP3032 Standard IP Deskphone User Guide Click to test if the LDAP server available. Show “Error” in Test Configuration red when unavailable, “Available” in green when available, “Not Configured” in black when hasn’t set select LDAP. 4.9. Placing a Call from the Private Phonebook There is a “Dial”...

  • Page 45: Using Advanced Call Features

    MOCET IP3032 Standard IP Deskphone User Guide 5. Using Advanced Call Features 5.1. Centralized Conferencing (for Broadsoft PBX) The IP3032 allows you to create multiple conferences with unlimited participants (depending on IP PBX limitations) when your Administrator enables Centralized Conferencing.
  • Page 46 MOCET IP3032 Standard IP Deskphone User Guide To place intercom call on an Asterisk server, just make a call to “*80”+ [destination number] (“*801001” for example). For other phone systems or hosted SIP services, please contact your administrator or Service Provider for more information.

  • Page 47: Phone Firmware Upgrade

    MOCET IP3032 Standard IP Deskphone User Guide 6. Phone Firmware Upgrade The IP3032 supports several different ways to update its firmware (please refer to the table below). This is for system administrators or service providers. End users normally do not have to upgrade firmware by themselves. Please contact your Administrator or service provider for assistance.

  • Page 48: Troubleshooting

    MOCET IP3032 Standard IP Deskphone User Guide 7. Troubleshooting Symptom Check & Remedy  Check if the power adapter is properly connected. No operation  Check if the Ethernet cable is properly connected.  Check if the handset cord is properly connected.

  • Page 49: Glossary

    MOCET IP3032 Standard IP Deskphone User Guide 8. Glossary 8.1. Acronyms Anonymous Call Auto-Provisioning Server B2BUA Back to Back User Agent Certificate Authority Caller ID CODEC Coder and Decoder of Voice Comfort Noise Generation Calling Party Control Customer Premises Equipment...

  • Page 50: Terminology

    MOCET IP3032 Standard IP Deskphone User Guide 8.2. Terminology 10/100BASE-T It is a LAN transmission line specification stipulated by IEEE. Transmission speed is 10 or 100 Mbps and the modulation technique is base-band modulation. The cable uses unshielded twisted pair, similar to a telephone wire. 10BaseT is an IEEE standard (802.3) for operating 10 Mbps Ethernet networks (LANs)
  • Page 51 MOCET IP3032 Standard IP Deskphone User Guide Customer The only part of the telecommunications system that the customer Premise comes into direct contact with. Example of such pieces of Equipment equipment are: telephones, key systems, PBXs, voicemail systems and call accounting systems as well as wiring telephone jacks. The standard for this equipment is set by the FCC, and the equipment is supplied by an interconnect company.
  • Page 52 MOCET IP3032 Standard IP Deskphone User Guide G.723.1 6.4/5.3 kbps MP-MLQ codec (low quality, low bandwidth, high processor load due to the compression) G.726 40/32/24/16 ADPCM codec (good quality, medium bandwidth, low processor load) G.729 8 kbps ACELP codec (medium quality, low bandwidth, high...
  • Page 53 MOCET IP3032 Standard IP Deskphone User Guide Network Address Translation : A network capability that enables a houseful of computers to dynamically share a single incoming IP address from a dial-up, cable or xDSL connection. NAT takes the single incoming IP address and creates new IP address for each client computer on the network.
  • Page 54 MOCET IP3032 Standard IP Deskphone User Guide RTP/RTCP Real-Time Protocol/Real-Time Control Protocol(RTP / RTCP) : IETF specifications for audio and video signal management. Allows applications to synchronize and spool audio and video information. RTP (Real Time Protocol) is specifically concerned with the...
  • Page 55 MOCET IP3032 Standard IP Deskphone User Guide Voice Over Internet Protocol: VoIP is based on the principal of transmitting digitized voice packets over networks. Basically, VoIP consists of converting voice signals into streams of digital packets and sending those packets of data through an IP-constructed network environment.

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