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Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
Problem
No picture
No picture (screen is dark) and no
sound.
The Plasma TV turns off
automatically. (The Plasma TV enters
the standby mode.)
No picture or no menu information
from equipment.
Poor picture/Unstable picture
Double images or ghosting.
Only snow and noise appears on the
screen.
Dotted lines or stripes.
No color on color programs.
Some tiny black points and/or bright
points on the screen.
The screen flickers when turning on
the Plasma TV.
The picture is too bright.
Picture (stripe) noise.
Possible remedies
• Check the antenna connection.
• Connect the display unit and media receiver unit to the
AC power outlet, and press the
front of media receiver unit.
• Connect the display unit to the media receiver unit
using the supplied display interface cable.
• If the
(power on/standby) indicator is on, press TV
on the remote control.
• Check that the Sleep Timer is activated (page 38).
• Check that the On/Off Timer is activated (page 40).
• Check that Auto Shutoff is activated (page 41).
• Check that the optional equipment is on and press the
button repeatedly on the remote control until the
correct input symbol is displayed on the screen.
• Check the connection between the optional equipment
and the Plasma TV.
• Check antenna/cable connections.
• Check the antenna location and direction.
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its
serviceable life. (3-5 years in normal use, 1-2 years at the
seaside)
• Keep the Plasma TV away from electrical noise sources
such as cars, motorcycles, or hair-dryers.
• Using the menu system, select the "Picture
Adjustment" menu and select "Reset" to return to the
factory settings (page 26).
• If you set the Eco Mode function to "On," picture colors
may become dimmer (page 31).
• The picture of a display unit is composed of pixels. Tiny
black points and/or bright points (pixels) on the screen,
do not indicate a malfunction.
• This is inherent in the Plasma Display Panel, and does
not indicate a malfunction.
• Using the menu system, select the "Picture
Adjustment" menu and select "Picture Mode." Then
select the desired picture mode (page 25).
• Make sure that the antenna is connected using the
supplied coaxial cable.
• Keep the antenna cable away from other connecting
cords.
• Do not use 300-ohm twin lead cables as interference
may occur.
power switch on the
(continued)
Additional Information
65
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