What To Do If It Goes Wrong - Vax H85-AC21-B User Manual

What to do if it goes wrong

Problem
Why does my
vacuum cleaner
have no power?
Why won't the
vacuum cleaner
pick up?
My brushbar
isn't turning?
Why isn't the
battery charger
light lit when
the battery
is charging?
Why does my
battery have
a short run time?
Why is the battery
charger light
continually flashing?
CAUTION: To reduce the risk of personal injury, remove the battery before performing maintenance
/troubleshooting checks.
Solution
• Check the battery is inserted correctly into the vacuum cleaner.
Go to 'Getting started'.
• Check the handheld has been correctly fitted into the main body.
Go to 'Getting started'.
• The battery may not be charged, remove and charge battery.
• Check terminals on battery and vacuum cleaner are clean.
Go to 'Lets talk technical'.
• Battery might be too hot, remove and allow to cool for 30 minutes.
Replace battery.
• The Motor Protection Sensor may have been activated. If this has happened,
switch off the vacuum cleaner. Remove and empty the dirt container and
check for blockages. Clean the filters and allow the vacuum cleaner to cool for
approximately 1 hour (if you have washed the filters you will need to wait 24
hours for the filters to fully dry before putting them back into the vacuum cleaner).
• Empty the dirt container and clean filters. Go to 'Taking care of your machine'.
• There may be a blockage in the vacuum cleaner. Check the brushbar,
the nozzle of handheld, separator, shroud and tool for blockages.
• The separator has not been fitted correctly. Go to 'Taking care
of your machine'.
• The brushbar may not be turning. Go to 'My brushbar isn't turning?' below.
• If the accessory/tool will not pick up, check and clear any blockages.
Go to 'let's talk technical'.
• The brushbar may not be switched on. Check the On/Off control brush
bar roll has been turned to carpet mode. Go to 'Using your machine'.
• The brushbar may be obstructed. Go to 'Let's talk technical'.
• Check the battery charger is plugged in.
• Check the battery is inserted correctly into the charger.
• Check terminals on battery and vacuum cleaner are clean.
Go to 'Lets talk technical'.
• The battery may not be connecting with the charger. Remove battery
and unplug charger, wait 10 seconds then retry.
• The battery is fully charged and the charger light has turned off.
• The battery has not been fully charged. Go to 'Getting started'.
• Check the battery is inserted correctly into the charger.
• The battery or charger has an error. Remove the battery and unplug charger,
wait 10 seconds then plug charger into the mains and re-insert the battery.
• Check terminals on battery and vacuum cleaner are clean.
Go to 'Lets talk technical'.