Introduction; Limited Warranty; Restrictions; Warranty Claims & Return Procedures - WINDY NATION WN-100W-KIT User Manual

Complete Off-Grid Solar Kit Manual
Revision 1.0

1 INTRODUCTION

Windy Nation Inc. ("Windy Nation") is not assembling the Complete Solar Panel Off-Grid Kit, or any other
product offered by Windy Nation. Windy Nation, and its directors, officers, and employees disclaim, and by
purchasing a Windy Nation product you accept all liability and responsibility for damage to property, injury, or
death arising out of or related to the use or misuse of any product offered by Windy Nation.
1.1 L W
IMITED ARRANTY
Windy Nation warrants that Solar Panel Off-Grid Kit (the "Product"), will be free from manufacturing defects
in materials and workmanship under normal authorized use consistent with product instructions for a period
of one (1) year from the date the original purchaser ("Customer") receives the Product (the "Warranty
Period"). This warranty extends only to the original purchaser. The Customer's sole and exclusive remedy
and the entire liability of Windy Nation, its suppliers and affiliates for breach of the warranty is, at Windy
Nation's option, either (i) to replace the Product (or defective component part(s)) with a new or reconditioned
Product (or component part(s)); (ii) to repair the reported problem; or (iii) to refund the purchase price of the
Product. Repaired or replaced products are warranted for the remainder of the original warranty period only.
No employee, agent, dealer or other person is authorized to give any warranties on behalf of Windy Nation
not expressly set forth in this limited warranty.
1.2 R
ESTRICTIONS
No warranty will apply if the Product (i) has been altered or modified except by Windy Nation; (ii) has not
been installed, operated, repaired, or maintained in accordance with instructions supplied by Windy Nation;
(iii) has been subjected to abnormal physical, thermal or electrical stress, misuse, negligence, or accident. If
Windy Nation determines that the problem with the Product is not due to a manufacturing defect in Windy
Nation's workmanship or materials, or otherwise does not qualify for warranty repair, then the Customer will
be responsible for the costs of all necessary repairs and expenses incurred by Windy Nation.
1.3 W C
ARRANTY
To be eligible for service under this warranty, the Customer must submit a service request within the
Warranty Period by contacting Windy Nation in writing or via telephone and obtaining a Returned Materials
Authorization ("RMA") number. This RMA must be obtained before returning any product under this warranty.
Notification must include a description of the alleged defect, the manner in which the Product was used, the
serial number, and the original purchase date in addition to the name, address, and telephone number of the
Customer. Within five (5) business days of the date of notification, Windy Nation will provide the Customer
with an RMA number and the location to which the Customer must return the defective Product. Any Product
returned for warranty service shall be shipped at the expense and risk of the Customer. The Customer must
return the entire Product kit (or, if authorized by Windy Nation, the defective component parts), within fifteen
(15) days after issuance of the RMA number. Windy Nation will be under no obligation to accept any returned
Product that does not have a valid RMA number. Customer's failure to return the Product within fifteen (15)
days of its receipt of an RMA number may result in cancellation of the RMA. All parts that Windy Nation
Page 3 of 21
& R P
LAIMS ETURN ROCEDURES
WindyNation
08/09/2012