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This section provides an easy reference guide to the more common problems that may occur during
operation of your equipment. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
Model code and Serial Number of appliance. (both can be found on Rating Plate located
on appliance.
Fault
Pilot won't light.
Pilot goes out when gas control knob
released.
Main burners will not light.
NOTE: Components having adjustments protected (e.g. paint sealed) by manufacturer should only
be adjusted by a qualified service agent. They are not to be adjusted by an unqualified
service person.
Possible Cause
No gas supply.
Blocked pilot injector.
Releasing knob before thermocouple
has heated.
Pilot flame too small.
Gas pressure too low.
Pilot adjustment screw out of
adjustment.
Partially blocked pilot injector.
Thermocouple faulty.
Incorrect supply pressure.
Faulty gas control valve.
15
Fault Finding
Remedy
Ensure gas isolation valve is turned
on, and bottles are not empty.
Call service provider.
Hold knob in for at least 20 seconds
following ignition of pilot.
Call service provider.
Call service provider.
Call service provider.
Call service provider.
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