Calling Black Box; Shipping And Packaging - Black Box AC1000A User Manual

CAT5 MULTI VGA SYSTEM

4.2 Calling Black Box

If you determine that your CAT5 Multi VGA System is malfunctioning, do not
attempt to alter or repair it. It contains no user-serviceable parts. Contact Black
Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.

4.3 Shipping and Packaging

If you need to transport or ship your CAT5 Multi VGA System:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the CAT5 Multi VGA System for repair, make sure you
include everything that came in the original package. Before you ship, contact
Black Box to get a Return Authorization (RA) number.
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sync clamping on the red and blue channels of the video/serial
model.
For five-component (RGB/H&V) AC coupled video, an optional
DC restoration adapter needs to be installed between the AC-
coupled source and the transmitter. Technical Support can
provide you with ordering and installation information.