Software Difficulties - Brother PDS-5000 User Manual

Troubleshooting

Software difficulties

Difficulty Cause
When I click Scan in This error message appears if your
my scanning software, scanner is not recognized by your
an error message computer.
appears: Cannot find
the scanner or
Operation system
error.
I cannot install the You may not have been given
scanner drivers. administrator privileges.
®
(Windows )
I cannot install the You may not have been given
scanner drivers. administrator privileges.
(Macintosh)
The file size is too The size of the file will depend upon
large. many factors. The physical size of the
document and the amount of text /
graphics on each page are factors that
will affect the resulting file size. These
factors cannot be changed.
Other difficulties
Difficulty Cause
I want to use a Causes may vary.
USB hub.
Suggestions
1. Make sure your scanner is connected correctly.
2. Confirm that the USB cable is working and that it
is not frayed or damaged in any way.
If the error still appears after verifying that the
USB cable is connected correctly, reinstall the
scanner driver from Brother's installation DVD.
®
Log into Windows with administrator rights.
From the Apple menu, select System
Preferences > System > Users & Groups.
The left pane of the window will list the current
accounts, one of which should be your name with
the word "Admin" underneath. If this is not the case,
contact your system administrator.
To produce the smallest scan file for a given
document, use the lowest resolution and Black
and White mode, and scan the smallest area
possible. Using the opposite settings (scanned
in the highest resolution, in the Color mode, and
scanning the largest area possible) will produce
the largest-sized file.
®
For Windows : see Change scan settings using the
TWAIN driver on page 24.
For Macintosh: see Change scan settings using the
TWAIN driver on page 63.
Suggestions
Use your scanner without connecting to a USB hub.
8
116