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Service & Warranty Information
How toGetServiceUndertheTermsofthe Limited One-Year Warranty
Whenyoususpectanitem isdefective, please check the operator'smanualforstandardoperation and
trouble-shooting techniquesthat m ay correcttheproblem. Additional informationmaybefoundon the
M.T.H.Website. Should youstillrequireservice,follow theinstructionsbelowtoobtainwarranty
service.
First,e-mail,write,call or f ax a M.T.H. A uthorizedServiceCenter(ASC)in your area toobtainRepair
Authorization. Youcan findthe listofASCsontheM.T.H.Website, www.mth-railking.com.
Authorized Service Centersare required tomakewarrantyrepairson itemssold
allotherrepairs may--ormaynotbedoneatthestore'sowndiscretion. If youdidnotpurchasethe
itemdirectlyfrom theASC,youwillneedtoselectaNationalAuthorizedServiceCenter(NASC).
Thesecentersarecompensated byM.T.H. toperform warranty service for anycustomerwhoserepair
qualifies forwarranty service. A listofNASCretailerscanbelocatedonthe M.T.H. Website orby
calling1-888-640-3700. Should thewarranty no longer apply, youmaychooseeitheranASCor
NASCretailer to service yourM.T.H. Product. A reasonable service feewill becharged.
CAUTION: Mak e sure theproductispackedinitsoriginalfactorypackagingincludingits foamand
plasticwrapping materialtopreventdamagetothemerchandise. There isnoneedtoreturntheentire
setifonlyoneofthecomponentsisin needof repair
T h e shipmentmustbeprepaid andwe recommend thatitbe insured.Acover letter includingyour
name,address, daytime phonenumber, e-mail a ddress(if available),ReturnAuthorization number
(ifrequired by t h e s ervice center, a c o p y o f y o u r sales receipt a nd a fulldescription ofthe problem
mustbe includedtofacilitate the repairs. Pleaseincludethe descriptionregardlessofwhether you
discussed theproblemwithaservicetechnician when contactingtheService Center foryourReturn
Authorization.
Pleasemakesureyouhavefollowedtheinstructionscarefullybefore returning anymerchandisefor
service. AuthorizedM.T.H.ServiceCenters are independently o wned andoperated andare notagents
orrepresentatives ofM.T.H.ElectricTrains. M.T.H.assumes noresponsibility, financialorotherwise,
formaterialleft intheir possession,orwor kdone,byprivatelyownedM.T.H.AuthorizedService
Centers.
If youneed assistance a t a n y t i m e email MTH Service at
2580.
Limited One-Year Warranty
All M.T.H. products purchased from anAuthorizedM.T.H. T rainMerchant arecoveredbythiswarranty.
Seeourwebsiteat
www.mth-railking.com
nearyou.
M.T.H.productsare warrantied foroneyearfromthedateofpurchaseagainstdefectsinmaterialorworkmanship,
excludingwear items such as lightbulbs, pick-uprollers, batteries,smokeunitwicks,andtractiontires. Wewill
repair or r eplace(atouroption)thedefectivepartwithoutchargeforthepartsorlabor,iftheitemisreturnedtoan
M.T.H.
Authorized S erviceCenter(ASC)or M.T.H.NationalAuthorizedServiceCenter(NASC)within one yearof
the originaldateofpurchase.Thiswarrantydoesnotcoverdamagescausedbyimpropercare,handling,oruse.
Transportation costsincurredbythecustomerarenotcoveredunderthiswarranty.
Itemssentforrepairmustbeaccompaniedbyareturnauthorizationnumber,adescriptionoftheproblem,and
oftheoriginal salesreceiptfromanAuthorizedM.T.H.TrainMerchant
are sendingthisproducttoanAuthorizedServiceCenter, contactthatCenterfortheirreturnauthorization.
Thiswarrantygivesyouspecificlegalrights,and youmayhaveotherrightsthatvaryfromstatetostate. Specific
questions regarding thewarranty maybeforwardedtoM.T.H.dir ectly.
Service D epartment
M.T.H.ElectricTrains
7020Columbia Gateway D rive
unlessotherwiseinstructedby theServiceCenter
service@mth-railking.com
orcall1-888-640-3700toidentifyanAuthorized M.T.H.TrainMerchant
only
from thatstore;
,orcall 410381-
,whichgivesthedateofpurchase. If you
.
acopy
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