BT Elements 1K Quick Setup And User Manual page 78

78 Help
Possible problems with text messaging
Text messages cannot be sent
• The base station power supply or telephone line cord might not be
properly connected.
• Check that the base station power supply is plugged into the mains socket and
switched on and that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 69 for instructions
on how to enter the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines.
If you have another network provider please check the prefix number with them),
see page 69. In order to send and receive text messages you must not withhold
your number. If you normally withhold your number the 1470 prefix presents your
number for you.
Cannot receive text
• You will not be able to receive text messages until you have first sent a message.
The first message sent registers you with the text service.
• More than one text messaging product is plugged into the line. Either remove
the other text (SMS) enabled products or see on page 79 "I want to use more
than one text (SMS) enabled product on my telephone line" for alternative
instructions.
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp