BT Elements 1K Quick Setup And User Manual page 76

76 Help
Can't access your messages from another phone
• Have you changed the remote access PIN? See page 48-49.
Always keep a note of the new PIN in a safe place.
• Has Remote access been turned off? To turn remote access on, see page 49.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider?
See page 34.
• The caller may have withheld their number.
• Network may not have the callers number information.
• An exact name/number match was not found in your contacts. Check that you've
stored the full STD dialling code.
Can't register a handset to a base
• You can register up to five handsets to your BT Elements 1K base and you can
register your BT Elements 1K handset to up to four bases. Check that you've not
exceeded the limits.
• Check that you've entered the correct system PIN number (default PIN 0000).
• Check that you're at least one metre away from other electrical equipment to
avoid interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Do Not Disturb may be switched on, see page 24.
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp