Phonak CROS II-312 User Manual
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Phonak CROS II-312 User Manual

Phonak CROS II-312 User Manual

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Summary of Contents for Phonak CROS II-312

  • Page 1 User Guide...
  • Page 2 This user guide is valid for: Wireless models CE mark applied Phonak CROS II-312 2014 Phonak CROS II-13 2014 This user guide only applies to the CROS device. Please see the hearing aid user guide for instructions related to the hearing aid.

  • Page 3: Your Cros Device

    Your CROS device If no box is checked and you do not know the model of your CROS device, please ask your hearing care professional. Model Battery type CROS II-312 CROS II-13 Earpiece Dome or SlimTip Classic earmold...
  • Page 4 Your CROS device has been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. This premium product is the result of decades of research and expertise and is designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.

  • Page 5: Table Of Contents

    Contents Your CROS device Quick guide Parts of your CROS device Using your CROS device Left & right CROS device markings On/Off Batteries Putting on your CROS device Removing your CROS device Push button Volume control Further Information 10. Care and maintenance 11.

  • Page 6: Quick Guide

    1. Quick guide Left & right markings Blue marking for left device. Red marking for right device. CROS II-312 CROS II-13 Changing batteries Remove the Open the Place battery in sticker from the battery door. the battery door new battery.
  • Page 7 On/Off Push button The push button on your device can have various functions. The function is indicated in your individual instructions. Volume control CROS II-13 only: To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards.

  • Page 8: Parts Of Your Cros Device

    Pay attention to the shape of the hearing aid and if a volume control is present. The Phonak CROS device is a solution for single-sided deafness, one-sided hearing loss or asymmetrical hearing loss. It is placed on the poorer hearing ear and wirelessly transmits sound to the Phonak hearing aid on the other ear.
  • Page 9 Possible CROS II-312 earpieces for the Push CROS II device Tube button Anchor Battery (optional) door Speaker dummy Dome (without earpiece attached) CROS II-13 Push SlimTip Tube button Volume control Anchor (optional) Battery door Classic earmold* Speaker dummy (without earpiece attached)

  • Page 10: Left & Right Cros Device Markings

    3. Left & right CROS device markings There is a red or blue marking to tell you if it is a left or a right device. CROS II-312 only: To open the battery door, pull down the ridge at the bottom of the device.

  • Page 11: On/Off

    4. On/Off The battery door is also the on/off switch. Closed battery door = CROS device is on Open battery door = CROS device is off...

  • Page 12: Batteries

    5. Batteries Remove the Open the Place battery in sticker from the battery door. the battery door new battery. with the “+” symbol facing upwards. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+” symbol is facing upwards.
  • Page 13 Model Zinc air Color ANSI battery marking on code code size package CROS II-312 brown PR41 7002ZD CROS II-13 orange PR48 7000ZD Please ensure you use the correct type of zinc-air battery in your CROS device. Please also read chapter 15.2 for further information on...

  • Page 14: Putting On Your Cros Device

    6. Putting on your CROS device 6.1 Putting on your CROS device with a dome or SlimTip Place the CROS device behind your ear. Insert the earpiece into your ear canal. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your CROS device.
  • Page 15 6.2 Putting on your CROS II-13 device with a classic earmold Take the earmold up to your ear and place the canal portion into your ear canal. Place the CROS device behind your ear. Insert the upper part of the earmold into the upper part of the bowl of your ear.

  • Page 16: Removing Your Cros Device

    7. Removing your CROS device 7.1 Removing your CROS device with a dome or SlimTip Pull on the bend of the tube and remove the CROS device from behind the ear. In very rare cases, your earpiece can remain in your ear canal when removing the device from the ear.
  • Page 17 7.2 Removing your CROS II-13 device with a classic earmold Lift the device above the upper part of your ear. Grasp the earmold in your ear and gently remove it. Please try to avoid pinching the tube to remove the CROS device.

  • Page 18: Push Button

    8. Push button The push button on your CROS device can have various functions. This depends on the programming of the CROS device, which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this printout.

  • Page 19: Volume Control

    9. Volume control CROS II-13 only: To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards. The volume control of your CROS device can have various functions. This depends on the programming, which is indicated in your individual “Hearing aid instructions”.

  • Page 20: Further Information

    10. Care and maintenance Routine care of your CROS device contributes to outstanding performance and a long service life. Please use the following specifications as a guideline. Further information regarding product safety, see chapter 15.2. General information Before using hair spray or applying cosmetics, you should remove your CROS device from your ear, as these products may damage it.
  • Page 21 Your CROS device is resistant to water, sweat and dust under the following conditions: • The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. • After exposure to water, sweat or dust, the device is cleaned and dried.
  • Page 22 Daily Inspect the earpiece (dome or SlimTip) for earwax and moisture. Clean the surfaces with a lint-free cloth or use the small brush provided in the hard case. Never use cleaning agents such as household detergents, soap, etc. for cleaning your CROS device. It is not recommended to rinse with water.

  • Page 23: Service And Warranty

    CROS device, about the terms of the local warranty. International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the CROS device itself, but not accessories such as batteries, tubes, earmolds, and external receivers.

  • Page 24: Warranty Limitation

    Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 25: Compliance Information

    Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations). Australia: Supplier Code Number...
  • Page 26 The wireless models listed on page 2 are certified under: Phonak CROS II-312 FCC ID: KWC-WHSRIC2 IC: 2262A-WHSRIC2 Canada Phonak CROS II-13 FCC ID: KWC-WHSRIC4 IC: 2262A-WHSRIC4 Canada...
  • Page 27 Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 28 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...

  • Page 29: Information And Description Of Symbols

    13. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment.
  • Page 30 EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 31 Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 15.2 regarding drying the device after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this device may not be...

  • Page 32: Troubleshooting

    14. Troubleshooting Problem Causes CROS device not functioning Dead battery Battery not inserted correctly CROS device switched off Hearing aid switched off Hearing aid plays two beeps Indication for low hearing aid battery Hearing aid plays two beeps Indication for low battery of followed by a melody CROS device Sound switches on &...
  • Page 33 What to do Change battery (chapter 1 + 5) Insert battery correctly (chapter 1 + 5) Switch CROS device on by completely closing the battery door (chapter 4) Switch hearing aid on by completely closing the battery door (consult the user guide of the hearing aid if necessary) Change battery of the hearing aid within the next 30 minutes (consult the user guide of the hearing aid if necessary) Change battery of the CROS device within the next 30 minutes...

  • Page 34: Important Safety Information

    15. Important safety information Please read the information on the following pages before using your CROS device. A CROS device will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use does not permit a user to attain full benefit from it.

  • Page 35: Hazard Warnings

    Keep out of reach of children. If batteries are Changes or modifications swallowed, consult your to the CROS system that physician immediately! were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the CROS system.
  • Page 36 If you feel pain in or Programs with the behind your ear, if it is directional microphone inflamed or if skin mode reduce background irritation and accelerated noises. Please be aware accumulations of earwax that warning signals or occur, please check with noises coming from your hearing care behind, e.
  • Page 37 IECXXXXX standards. Only discharge, airport metal use accessories approved detectors etc. by Phonak AG, to avoid any • Keep magnets (i.e. battery electrical shock. handling tool, EasyPhone magnet, etc.) at least The following is only...

  • Page 38: Information On Product Safety

    (never leave near conditions. Never immerse a window or in the car). your CROS device in water. Never use a microwave Phonak CROS devices are or other heating devices not specifically designed for to dry your CROS device. extended periods of water...
  • Page 39 your CROS device after The batteries used in the use. Store the CROS CROS device should not device in a safe, dry and exceed 1.5 Volts. Please do clean place. not use silver-zinc or Li-ion (lithium-ion) rechargeable Do not drop your CROS batteries as these may device! Dropping onto a cause severe damage to...
  • Page 40 Special medical or dental Do not use your CROS examination including device in areas where radiation described below, electronic equipment may adversely affect the is prohibited. correct functioning of your CROS device. Remove and keep them outside the examination room/area before undergoing: •...

  • Page 41: Important Information: Cell Phones

    16. Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating...
  • Page 42 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.

  • Page 43: For The Us Market Only, Complies With The Fda Regulations

    17. For the US market only, complies with the FDA regulations Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective...
  • Page 44 (v) Unilateral hearing loss of sudden or recent onset within the previous 90 days. (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
  • Page 45 Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be...
  • Page 46 you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.
  • Page 48 Manufacturer: Phonak LLC 4520 Weaver Parkway Warrenville, IL 60555 www.phonak-us.com...

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Cros ii-13

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