Phonak icom User Manual
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Phonak icom User Manual

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  • Page 1 User Guide 0682...

  • Page 3: Table Of Contents

    Welcome Description iCom accessories Getting Started Charging the battery Operating time Battery status Turning your iCom ON or OFF Wearing your iCom Indicators cover Introduction to Bluetooth What is Bluetooth? What Bluetooth devices can I use with my iCom? Bluetooth device compatibility...
  • Page 4 Contents Setting up Bluetooth devices Pairing with your mobile phone Connecting your mobile phone Pairing and connecting iCom with a Bluetooth transmitter Pairing and connecting iCom with a Personal Computer (PC) Deleting Bluetooth pairings Using your iCom with your mobile phone...
  • Page 5 Start streaming Pause streaming Stop streaming Streaming interruptions Reset button Indicators Important information Maintenance and care Safety notice Important points Troubleshooting myPilot (optional) Service and warranty Declaration of conformity Phonak distributors worldwide...

  • Page 6: Welcome

    Welcome Congratulations on choosing the iCom from Phonak. iCom expands the ways in which you hear your world by wirelessly connecting your hearing instruments to your mobile phone, portable MP3 player, personal computer and many other devices. Please read this manual carefully to benefit from all the features of your iCom.
  • Page 7 • It can also connect many devices – such as portable MP3 players and radios – via a standard audio jack. • iCom is also compatible with Phonak’s range of FM receivers via Europlug input. iCom wirelessly streams the received audio signal to your hearing instruments so that you can use these devices easily and seamlessly.

  • Page 8: Description

    Description Buttons ON/OFF button Communication button Bluetooth pairing button Reset button Inputs Audio input (3.5 mm jack) FM input (Europlug) Charging input (mini-USB) Microphone openings Indicators Battery indicator Audio streaming indicator Bluetooth indicator Other Neckloop...

  • Page 9: Icom Accessories

    • Audio cable, 1 m (3 ft) • USB cable, 3 m (10 ft) • Power supply • Bluetooth audio adapter • Bluetooth phone adaptor Contents may vary depending on country.

  • Page 10: Getting Started

    Getting Started Charging the battery Your iCom has an internal, rechargeable battery. To charge it, plug in the charging cable as shown in the picture below. Then plug the other end of the charging cable into a power outlet. For safety reasons, recharge the battery only with...
  • Page 11 90 minutes. It is safe to leave the charger connected overnight—the battery cannot be overcharged. When charging your iCom for the first time, leave it to charge for at least three hours, even if the battery indicator turns green earlier.

  • Page 12: Operating Time

    Getting Started Operating time Battery consumption and the operating time of the iCom depends greatly on the usage of the device. Use case Non stop duration when battery fully charged iCom switched on, 30 hours Bluetooth on stand-by Telephone usage...

  • Page 13: Battery Status

    Turning your iCom ON or OFF To turn ON your iCom, press and hold the ON/OFF button as shown in figure for about a second until...
  • Page 14 Getting Started To turn OFF your iCom, press and hold the ON/OFF button for about two seconds until you see the battery indicator turn green. Once you release the ON/OFF button, the battery indicator will go dark and your iCom...

  • Page 15: Wearing Your Icom

    Wearing your iCom To put your iCom around your neck, open the neckloop by unplugging it as shown in the picture below. Plug in the neckloop as shown below. This will activate the built-in antenna and is necessary for the iCom to...

  • Page 16: Indicators Cover

    Getting Started Indicators cover If you prefer to hide the indicators, engage the indicator cover as shown below. Indicators visible Indicators covered...

  • Page 17: Introduction To Bluetooth

    Bluetooth provides a way for devices like mobile telephones, laptops and personal computers to communicate wirelessly. Your iCom supports Bluetooth to allow audio to be wirelessly received from many different audio devices and transmitted to your hearing instruments. For example, you can receive mobile phone calls directly to your hearing instruments or listen to music from your PC.

  • Page 18: Bluetooth Device Compatibility

    Introduction to Bluetooth you wish to use with your iCom must support the appropriate Bluetooth profiles. These differ depending on what you want to do with your iCom: • To receive mobile phone calls your mobile phone must support either the “Handsfree” or “Headset”...

  • Page 19: Bluetooth Operating Range

    Bluetooth operating range Your iCom supports Bluetooth operation up to a range of 10 m (30 ft). Line-of-sight between your iCom and other device is not required. However, the following factors may affect the range achieved: • Interference in the environment may reduce the operating range of Bluetooth.

  • Page 20: Using A Bluetooth Device

    Bluetooth devices are permitted to communicate with each other. It needs to be completed only once for each device you wish to use with your iCom. The pairing procedure is described in detail for each of the Bluetooth device types in the sections which follow.

  • Page 21: Setting Up Bluetooth Devices

    To pair your iCom and mobile phone: 1. Charge and turn ON both your iCom and mobile phone. Place them next to each other. 2. Find the connectivity settings of your phone. Look for the “Bluetooth”...
  • Page 22 Setting up Bluetooth devices until the Bluetooth indicator flashes blue. Your iCom will remain in the pairing mode for two minutes or until the pairing is completed. 5. On your mobile phone choose to search for Bluetooth devices. 6. Your mobile phone should present a list of Bluetooth devices discovered.

  • Page 23: Connecting Your Mobile Phone

    Connecting your mobile phone Once your mobile phone and iCom are paired, the mobile phone needs to be ‘connected’ to your iCom before it will actually send audio signals to it. This function should also appear in your mobile phone’s “Bluetooth”...

  • Page 24: Pairing And Connecting Icom With A Bluetooth Transmitter

    Setting up Bluetooth devices Pairing and connecting iCom with a Bluetooth transmitter If you wish to use your iCom to listen to music from your stereo system or make phone calls with your landline telephone but these devices are not equipped with Bluetooth functionality, you may use an external Bluetooth transmitter.
  • Page 25 Typically, with Bluetooth transmitters the connec- ting process is automatically performed after pai- ring. Confirmation of successful connection is indicated on iCom by the Bluetooth indicator slowly flashing blue. If this is not the case, refer to the user guide of your Bluetooth transmitter.

  • Page 26: Pairing And Connecting Icom With A Personal Computer (Pc)

    Pairing and connecting iCom with a Personal Computer (PC) If you wish to use your iCom to listen to audio on PC, you can do so if your PC supports Bluetooth. As described above, it is necessary first to perform the Bluetooth pairing procedure between your iCom and PC.
  • Page 27 "Stereo Headset" functionality to stream audio in stereo. After choosing which services you wish to enable, you can finish the connection and exit the setup on the PC. Confirmation of successful connection is indicated on iCom by the Bluetooth indicator slowly flashing blue.

  • Page 28: Deleting Bluetooth Pairings

    PC or external Bluetooth adapter. Deleting Bluetooth pairings If you wish to delete the pairing relationships between your iCom and other devices, press and hold the Bluetooth pairing button for about 10 seconds until the Bluetooth indicator is lit solid blue.

  • Page 29: Using Your Icom With Your Mobile Phone

    Using your iCom with your mobile phone Before you can use your iCom with your mobile phone, you must complete the pairing and connection procedures described in the “Setting up Bluetooth devices” section above. How your iCom interacts with your mobile phone When making a mobile-phone call, the iCom’s built-in...
  • Page 30 Using your iCom with your mobile phone The other party’s voice is received by your mobile phone, which transmits it to your iCom. Your iCom transmits it to your hearing instruments. Your iCom’s communication button is used to accept, reject and end phone calls as described in the sections below.

  • Page 31: Speaking Into Your Icom

    When engaged in a mobile phone call, speak normally as shown in figure below. In noisy environments, you can bring your iCom closer to your mouth as shown in figure . In this case, avoid covering the small microphone openings on the side of your iCom (figure ).

  • Page 32: Moving Out Of Bluetooth Range

    Moving out of Bluetooth range If your mobile phone leaves the Bluetooth range of your iCom, the connection will be lost. If this happens during a phone call, the mobile phone will terminate the call, even in cases where the “Automatic reconnection”...

  • Page 33: Accepting Incoming Calls

    Accepting incoming calls To accept an incoming call, briefly press the communication button on your iCom. You will hear the caller’s voice in both hearing instruments. It will take about 1 second before the link from the mobile phone to the hearing instruments is established.

  • Page 34: Rejecting Incoming Calls

    If you prefer not to answer a call, press and hold the communication button on your iCom for about two seconds until the Bluetooth indicator turns OFF. Your iCom will command your mobile phone to reject the call. Rejecting the call by operating your mobile phone directly will have the same effect.
  • Page 35 Once the connection is established, no further manipulation of the phone is required. Speak into iCom – not into the mobile phone – when the called party answers.

  • Page 36: Ending A Call

    Using your iCom with your mobile phone Ending a call To end a phone call via your iCom, briefly press the communication button. The call will terminate and your hearing instruments will return to the previously- active program or audio source (such as the jack input).

  • Page 37: Using Audio Devices And Fm

    Streaming priorities An audio source can be connected to your hearing instruments through the iCom in three ways: via audio cable, via a Bluetooth connection or via FM receiver. The following summarizes the priority given to...

  • Page 38: Connecting Via Audio Cable (3.5 Mm Jack)

    It is not possible to switch between two Bluetooth audio sources. (One Bluetooth device must be turned OFF or moved out of range from iCom before the second device is turned ON or moved inside the range of iCom).

  • Page 39: Connecting Via Bluetooth

    Bluetooth adapter, you can stream audio wirelessly via Bluetooth. In order to use your iCom with a Bluetooth enabled audio device or transmitter, you must first pair the devices. Please refer to the section “Pairing...

  • Page 40: Connecting An Fm System

    The transmitter is placed near, or directly connected to the sound source (e.g. TV or radio). It transmits the signal via radio to your FM receiver (MLxi or MicroMLxS) attached to your iCom. The FM signal is then sent to your hearing instruments via the iCom.
  • Page 41 "•". The FM transmitter transmits the signal via radio to your FM receiver attached to iCom. The FM signal is then sent to your hearing instruments via iCom. The streaming indicator will light solid yellow to indicate FM usage.

  • Page 42: Start Streaming

    Start streaming Set the volume of your audio source to a medium level and press play on your audio source to start. iCom will automatically detect the audio signal and you will hear the sound in your hearing instruments. Your...

  • Page 43: Stop Streaming

    To stop streaming audio, turn OFF the audio source, unplug the audio cable or disengage the audio devices’ Bluetooth functionality. When streaming stops, iCom will automatically activate the previously-active hearing program after a short period of time. This occurs whenever the streaming signal stops for more than 5 seconds.

  • Page 44: Streaming Interruptions

    Using audio devices Streaming interruptions Situations where streaming may be interrupted: • If iCom is too far away from the hearing instruments while streaming, e.g. if you are not wearing the neckloop or if you have unplugged the neckloop cable.

  • Page 45: Reset Button

    If, for some reason, iCom becomes unresponsive, press the reset button on the back of the device as shown in the picture. If all three indicators on your iCom are lit solid, this may indicate a software problem. Refer to Troubleshooting section.

  • Page 46: Indicators

    Indicators Battery indicator Green Slow flash Orange Medium flash Fast flash Orange Lit solid Green Lit solid...
  • Page 47 Battery full Battery medium Battery empty Battery charging Battery fully charged (charger attached)
  • Page 48 Indicators Streaming indicator Yellow Lit solid Yellow Medium flash Bluetooth indicator Blue Fast flash Blue Slow flash...
  • Page 49 Audio streaming to pause the hearing instruments is paused. Push the communication button to resume. Bluetooth iCom is in pairing mode Pairing mode for 2 minutes and can be detected by other Bluetooth devices. Bluetooth At least one device has...
  • Page 50 Indicators Blue Medium flash Blue Intermittent flash Blue Lit solid Error indication All three indicators lit solid...
  • Page 51 Bluetooth Bluetooth transmission Pause is paused. Bluetooth A paired and connected Ring mobile phone is ringing. Bluetooth iCom is transmitting transmission Bluetooth signals to the hearing instruments. Error There may be a software problem. Refer to Troubleshooting section.

  • Page 52: Important Information

    Clean iCom using a damp cloth. Never use house- hold cleaning products (washing powder, soap, etc.) or alcohol to clean the device. When iCom is not in use, turn it OFF and store it safely. Protect iCom from excessive moisture (bathing, swimming) and heat (radiator, car dashboard).

  • Page 53: Safety Notice

    Safety notice Do not connect audio cable while USB cable is connected. Keep this device out of reach of children under 3 years. Persons using medical devices such as pacemakers are not permitted to use this device. External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards.

  • Page 54: Important Points

    Important points Do not open the neckloop while iCom is transmitting signals to your hearing instruments. Keep the neckloop closed when iCom is not in use. The digitally-coded, inductive transmission technology used in this device is extremely reliable and experiences virtually no interference from other devices.
  • Page 55 Before using the system in another country, contact your hearing care professional to make sure your radio channels are permitted in that country. Use only original Phonak accessories.
  • Page 56 Important information Do not make any changes or modifications to this device. Opening iCom might damage it. If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hearing care professional.

  • Page 58: Troubleshooting

    Important information Troubleshooting Situation Most probable cause iCom is no longer iCom can be paired to a recognized by the mobile maximum of 8 different phone or other Bluetooth Bluetooth devices. device to which it If the internal memory was previously paired.
  • Page 59 Please refer to your mobile phone’s user guide. 1. Disable the Bluetooth functionality in your mobile phone and turn it ON again. 2. Restart iCom by turning it OFF and back ON. The iCom’s Bluetooth functionality will be automatically re-activated.
  • Page 60 Important information Troubleshooting Situation Most probable cause The mobile phone is iCom is out of range of ringing, the Bluetooth the hearing instruments. indicator is flashing but there is no ringing indication in the hearing instruments. When making phone calls The iCom’s microphone...
  • Page 61 Make sure you wear iCom around your neck. Make sure the microphone openings are not covered and that you speak into iCom as shown on page 31. Do not turn iCom sideways as you speak. Be careful not to let iCom rub against clothing.
  • Page 62 Important information Troubleshooting Situation Most probable cause iCom is unresponsive This may indicate a and all three indicators software problem. are lit solid.
  • Page 63 Remedy Unplug any connectors on the iCom, including the USB charging connector, and press the reset button. If the problem persists, delete Bluetooth pairings and press the reset button again. If the problem still persists, please contact your hearing care...

  • Page 64: Mypilot (Optional)

    myPilot (optional) The myPilot command center is another important accessory of your hearing system. It allows a convenient, user-friendly and discrete control of all the functions of your hearing system and additional benefits. • Volume Control • Program selection • Automatic mode selection •...

  • Page 66: Service And Warranty

    Damage caused by third parties or non-authorized service centers renders the Phonak warranty null and void. This warranty does not include any services performed by a hearing care professional in their office. This warranty applies to...

  • Page 67: Declaration Of Conformity

    Declaration of conformity Phonak AG, Laubisrütistrasse 28, CH-8712 Stäfa, Switzerland declares under its sole responsibility that iCom is in conformity with the following standards or other standardizing documents: Radio: EN 300-330 EN 300 328 EMC: EN 60601-1-2 Safety: EN/IEC 60601-1 Implementing the provisions of the MDD 93/42/EEC (Medical Device Directive), R&TTE Directive 1999/5/EC...

  • Page 68: Phonak Distributors Worldwide

    2000 Frederiksberg France Phonak France SA, 69500 Bron Germany Phonak GmbH, 70736 Fellbach-Oeffingen EC Representative India India Phonak India Pvt. Ltd., 100 034 New Delhi Italy Phonak Italia S.r.l., 20159 Milano Japan Phonak Japan Co., Ltd., Tokyo 101-0044 Jordan Phonak Middle East, 11181 Amman Mexico Phonak Mexicana, S.A.
  • Page 69 Spain Phonak Ibérica S.A., 03008 Alicante Sweden Phonak AB, 117 43 Stockholm Switzerland Phonak AG, Phonak Schweiz, 8712 Stäfa Turkey Phonak Turkey A.S., 34357 Istanbul United Kingdom Phonak UK Limited Warrington, Cheshire WA1 1PP Phonak LLC, Warrenville, IL 60555-3927 Independent general...
  • Page 70 2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications made to this equipment not expressly approved by Phonak may void the FCC authorization to operate this equipment. Notice 2 This Class B digital apparatus complies with Canadian...
  • Page 71 Notice 3 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 72 The CE symbol is confirmation by Phonak AG that this Phonak product meets the requirements of the R&TTE Directive 1999/5/EC on Radio and XXXX Telecommunication Terminal Equipment. The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives.
  • Page 73 Operating This product has been designed for trouble-free conditions operation without restrictions when used as intended, unless otherwise stated in this user guide. Transportation Temperature should not exceed limits of –20°/60° and storage Celsius at a relative air humidity of 65% for extended conditions periods during transportation and storage.
  • Page 74 Notes...
  • Page 76 Your hearing care professional www.phonak.com...

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