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Chapter 9: Troubleshooting Accessories
9.1
Magnetic Stripe Reader (MSR) issue
Problem description: Magnetic Stripe Reader (MSR) cannot read cards.
1.
Verify the issue by trying to swipe MSR with a different card. Sometimes, the issue may be caused by a defective
card.
2.
Open notepad program and swipe the card in notepad program to test the card. If you still could not read the card,
go to step 3.
3.
Apply keyboard patch, visit below link to download keyboard patch.
http://www.pioneerpos.com/download/kbdpatchxp.zip
Link:
4.
Remove the MSR from the terminal and reconnect.
9.2
Rear Display (Customer Display) issue
Problem description: No display on Rear Display, Rear Display does not display correct message
1.
Unplug power from Rear Display and re-connect power again. Check if there is any display on the Rear Display.
2.
Make sure that the RJ45 COM port/serial port connector coming out of Rear Display unit is fully inserted to the
correct COM Port.
3.
Make sure that the POS application/software setting is set to use the correct com port.
4.
Double check to ensure no other software or utility is installed on the same com (serial) port, thus creating conflict.
4.
Refer to Chapter 8: Using Customer Display/Rear Display if you need to change the type of emulation on the
Customer Display/Rear Display unit.
Manual for CYPRUS (V1.0) (Core Pentium & Core i-Series)
Page 29
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