Godrej ET16C2E Eyetrace Elite User Manual page 38

Possible reasons are as followed:

Settings: the audio is not chosen.

The according channel is not connected with the video.
10. The time is wrong.
Possible reasons are as followed:

Setting is wrong.

The battery is in bad connection or the voltage is too low.

The oscillation is damaged.
11. The DVR cannot control the PTZ.
Possible reasons are as followed:

There is something wrong with the frontal PTZ.

The setting, connection or the installation of the PTZ decoder is not correct.

The connections are not correct.

The PTZ setting of the DVR is not correct.

The protocols of the PTZ decoder and the DVR are not matched.

The address of the PTZ decoder and the DVR are not matched.

When multiple decoders are connected, the far port of the PTZ decoder line A(B) must connect a 120 ohms resistance to reduce the reflection
otherwise the PTZ control is not stable.

The distance is too far.
12. The motion detect is not working.
Possible reasons are as followed:

The time range set is not correct.

The motion detect area set is not correct.

The sensitivity is too low.

Limited by some hardware edition.
13. I cannot login via web.
Possible reasons are as followed:

The system is Windows 98 or windows me. We recommend updating to Windows 2000sp4 or higher edition or installing the software for low
edition.

ActiveX is hold back.
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Digital Video Recorder: User Manual