Faqs And Maintenance; Faqs - Godrej ET16C2E Eyetrace Elite User Manual

5. FAQs and Maintenance

5.1 FAQs

If the problems are not listed, please contact the local service or call the HQ service. We are willing to offer the service.
1. The DVR cannot boot up normally.
Possible reasons are as followed:

The power supply is not correct.

Switch power supply line is not in good connection.

Switch power supply is damaged.

The program uploading is wrong.

The hard disk is damaged or the hard disk lines are broken.

The front panel is damaged.

The main board of the DVR is damaged.
2. The DVR reboots automatically or stops working after boot up a few minutes.
Possible reasons are as followed:

The input voltage is not stable or too low.

The hard disk is damaged or the hard disk lines are broken.

The power of the switch power supply is low.

Frontal video signal is not stable.

Bad heat radiator or too much dust or bad running circumstances for the DVR.

The SATA port of main board is damaged.
3. System cannot detect hard disk.
Possible reasons are as followed:

The hard disk power supply line is not connected.

The cables of the hard disk are damaged.

The hard disk is damaged.

The SATA port of main board is damaged.
4. There are no video outputs in single channel or multiple channels and all channels.
Possible reasons are as followed:
The program is not matched. Please update the program.

The image brightness is all 0. Please resume the default setup.
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Digital Video Recorder: User Manual