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Image retention from a
Faint shadow from the
static image left on the
static image displayed
monitor for a long period of
appears on the screen
time
Product Specific Problems
Specific Symptoms
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
Cannot adjust the monitor with
OSD does not appear on the
the buttons on the front panel
screen
No Input Signal when user
No picture, the LED light is
controls are pressed
white. When you press "up",
"down" or "Menu" key, the
message appears
The picture does not fill the
The picture cannot fill the
entire screen.
height or width of the screen
NOTE:
When choosing DVI-D mode, the Auto Adjust function is not available.
Universal Serial Bus (USB) Specific Problems
Specific Symptoms
USB interface is not working
USB peripherals are not
working
High Speed USB 2.0 interface is
High Speed USB 2.0
slow.
peripherals working slowly or
not working at all
Dell™ Soundbar Problems
Common Symptoms
No Sound
No power to Soundbar - the
power indicator is off (built-in
DC power supply. i.e.
SP2009W)
No Sound
Soundbar has power - power
indicator is on
Distorted Sound
Computer's sound card is used
as the audio source
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
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Run the built-in diagnostics
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Use the Power Management feature to turn off the monitor at all times when not in use (for
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more information, see
Alternatively, use a dynamically changing screensaver.
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What You Experience
Check the Display settings in
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Reset the monitor to Factory Settings.
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
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Check the signal source. Ensure the Computer is not in the power saving mode by
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moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
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necessary.
Reset the computer or video player.
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
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screen.
Run the built-in diagnostics
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What You Experience
Check that your monitor is turned ON.
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Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Switch off and then turn on the monitor again.
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Reboot the computer.
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Some USB devices like external portable HDD require higher electric current; connect the
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device directly to the computer system.
Check that your computer is USB 2.0-capable.
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Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
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is used.
Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Reboot the computer.
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What You Experience
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
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the power indicator on the front of the Soundbar is illuminated.
Ensure that the power cable from the Soundbar is plugged into the monitor.
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Ensure that the monitor has power.
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If the monitor has no power, see
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Plug the audio line-in cable into the computer's audio out jack.
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Set all volume controls to their maximum and ensure that the mute option is not
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enabled.
Play some audio content on the computer (example, audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player).
Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
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setting.
Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player).
Avoid using an audio cable extension or audio jack converter.
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Power Management
Modes).
Possible Solutions
Zoom Setting
OSD
Possible Solutions
Possible Solutions
common
problems, No Video/ Power LED off
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