Boss Infinity Operator, Maintenance And Parts Manual page 45

An approved claim depends on the following provision:
1. An RGA # must be issued by BOSS INDUSTRIES. (See filing procedures.)
2. Failed part must be returned within 30 days of original invoice date, freight prepaid, with RGA
#.
3. Part is determined to be defective.
4. Workmanship is determined to be defective.
5. Machine is within warranty period.
6. Machine has been operated within design conditions.
Claims made through distributors must be verified by distributor prior to contacting BOSS IN-
DUSTRIES.
Do not return damaged merchandise to BOSS INDUSTRIES, please follow claim procedure.
1. Loss in transit:
The merchandise in our kit or provided in our factory installations has been thoroughly in-
spected or carefully installed and tested before leaving our plant. However, regardless of the
care taken at the factory, there is a possibility that damage may occur in shipment. For this
reason, it is recommended that the unit be carefully inspected for evidence of possible damage
or malfunction during the first few hours of operation. Responsibility for the safe delivery of the
kit or factory installed unit was assumed by the carrier at the time of shipment. Therefore,
claims for loss or damage to the contents of the kit or factory installed unit should be made
upon the carrier.
2. Concealed loss or damage:
Concealed loss or damage means loss or damage, which does not become apparent until the kit
is unpacked or the factory-installed unit is run by the end-user. The contents of the kit or
factory installed unit may be damaged due to rough handling while in route to its destination,
even thought the kit or factory installed unit shows no external damage. When the damage is
discovered upon unpacking, make a written request for inspection by the carrier agent within
fifteen days of delivery date. Then file a claim with the carrier since such damage is the carrier's
responsibility.
By following these instructions carefully, we guarantee our full support of your claims, to protect
you against loss from concealed damage.
3. Visible Loss or Damage
Any external evidence of loss or damage must be noted on the Freight Bill or Express Receipt,
and signed by the carrier's agent. Failure to adequately describe such external evidence of loss,
or damage may result in the carrier refusing to honor a damage claim. The carrier will supply
the form required to file such a claim.
GENERAL
DAMAGE IN TRANSIT
46