TPG A760 User Manual
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TPG A760 User Manual

Tpg a760 two-color thermal/impact hybrid printer
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New TPG, Inc. LogoEZ
utility information included.
Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624,
5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973,
6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773,
6784909. Other U.S. and international patents pending.
A760 Two-Color Thermal/Impact
®
colorization
Hybrid Printer

User Guide

A760–D100

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Summary of Contents for TPG A760

  • Page 1: User Guide

    A760 Two-Color Thermal/Impact Hybrid Printer User Guide New TPG, Inc. LogoEZ ® colorization utility information included. Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.

  • Page 2: Power Cord

    240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A for 55 watt unit; 100-240 Vac, 2.0A, 50/60 Hz, output rate 24 Vdc, 3.125 A for 75 watt unit. Use of this product with a power supply other than the TPG, Inc. power supply will require you to test the power supply and TPG, Inc. printer for FCC and CE mark certification.

  • Page 3: Table Of Contents

    ........9 About the Universal Serial Bus ........... 10 Advantages of USB connections ..............10 Advantages of the TPG, Inc. USB solution ............10 About the Ethernet Interface Option ......... 11 Printer controls ................12 Available printer configurations ..........13 Printer configuration identification ..............
  • Page 4 Slip station, MICR and flip problems ..............45 Knife does not operate ..................46 Other conditions ................46 Contacting a service representative .......... 46 Returning a printer ................ 47 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...
  • Page 5 TPG, Inc. vendor class USB version ..............56 USB printer class version ..................56 Installing native drivers ..................56 Download the TPG, Inc. vendor class native driver ........56 Download the Printer class native driver ............57 Install the native driver ..................57 Use the native driver .....................
  • Page 6 Contents This page intentionally left blank. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 7: Chapter 1: About This Guide

    The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to an TPG, Inc. printer. The chapter headings are self-explanatory, and the index at the back can also point you in the right direction.
  • Page 8 Chapter 1: About this Guide This page intentionally left blank. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 9: Chapter 2: About The Printer

    The A760 easily fits in anywhere. It connects to any and printing on the back, the printer is able to flip the host computer that uses the standard 9-pin or 25-pin check over and print on the front of the check.

  • Page 10: About The Universal Serial Bus

    (SP 3 and higher), 2000, or XP. The native USB driver Driver. If your application is capable of talking to a (having two versions- TPG, Inc. solution or Printer Class USB device, we offer a Native USB Driver. solution) is compatible with PCs that run Windows 98, Me, 2000, or XP.

  • Page 11: About The Ethernet Interface Option

    Windows 2000,NT with standard windows drivers UNIX with TCP/IP implemented by customer See “If installing the Ethernet communication cable” section, page 23 this manual and “Ethernet terminology and setup” in the A760 User programming supplement, pages 14 and 136. A760-D100 10/04 189-9200303 Rev. D...

  • Page 12: Printer Controls

    3 The slip-in LED indicates that a form is inserted properly. 4 The reset button clears the printer’s memory or begins special modes. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 13: Available Printer Configurations

    Important: When the USB option board is ordered, the numbers 1 or 2 shown in the second position of the Model number designate that the printer is compatible with the Native USB drivers (TPG, Inc. vendor class and printer class); see page 56 in this manual. When the numbers 3 or 4 are shown, the printer is compatible with the RS-232C USB emulation drivers;...
  • Page 14 Software selectable pitch: either standard (13.9 characters per inch, 66 columns) or compressed (17.1 characters per inch, 80 columns). 4.8 lines-per-second (16 mm/second) print speed. Optional check handling features (see “Impact slip printer options” on the next page). A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 15: Options

    Communication cables: RS-232C (9-pin or 25-pin) available ® LogoEZ utility Logo and colorization utility is available from your TPG, Inc. representative or downloadable from www.TPGptinters.com Web site. Provides a basic two-color and logo format for receipts. A760-D100 10/04 189-9200303 Rev. D...

  • Page 16: Chapter 3: Setting Up The Printer

    2 Click on your region, i.e.: “North America” for USA. • Foam restraint for carriage (behind front cover) 3 In the “TPG, Inc.” box, click on “Click Here to Contact Us”. • Power supply with cable connecting to printer and power supply cord connecting to power outlet (only 4 Fill in form information on window that comes up.

  • Page 17: Remove The Packing Restraints

    2 Remove the cardboard support (2) from the slip path. bucket and remove the paper roll supports (5). 3 Open the receipt cover (3). Continue to “Load or change the receipt paper on next page… A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 18: Load Or Change The Receipt Paper

    Programming Supplement) or selection in the configuration menu. (See page 32 for how to enter the configuration menu and page 48 for types of paper available.) A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 19: Installing Or Replacing The Ribbon Cassette

    Change the impact printer’s ribbon cassette if it is printing lightly or produces marks, lines or other inconsistent printing on the receipt. Note: You must use an approved TPG, Inc. ribbon cassette with the check flip option to prevent jamming or other ribbon problems.

  • Page 20: Choose A Location

    229 mm (9.0”) 264 mm (10.4”) 347 mm (13.7”) The A760 printer takes up relatively little counter space If the printer has an optional Magnetic Ink Character and may be set on or near the host computer. With the Recognition (MICR) check reader installed, you may RS-232C interface, you can place the printer up to 50 feet need to make additional adjustments to the printer’s...

  • Page 21: Connect The Cables

    Do not insert the USB cable into the Cash Drawer connector (B) on the left back of the printer. Damage to the printer could occur. If you are not sure of your printer configuration, contact TPG, Inc. before proceeding. Strain...

  • Page 22: Communication Cables

    2 Plug the printer end of the USB cable into the USB connector port on the printer (A). Download the USB driver to the host computer from the TPG, Inc. corporate Web site at 3 Route the cable from the printer as shown on the http://www.TPGprinters.com. Downloads can be following page to provide strain relief.

  • Page 23: If Installing The Ethernet Communication Cable

    When the printer is configured for USB and the native “Cable routing”. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 24: Cable Routing

    4 Make selections as instructed on the printout. 2 When the printer begins printing let go of the paper (See page 32 for more information.) feed button. The diagnostic printout will print. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...
  • Page 25 Sample diagnostic menu and print test for serial connection(show approximately 60% of size). Ethernet diagnostic printout not shown. Ethernet parameters can not be changed in the configuration menu. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...
  • Page 26 Chapter 3: Setting up the Printer This page intentionally left blank. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 27: Chapter 4: Using The Printer

    Although the illustration below shows a check being inserted into the printer, these instructions apply to • Multiple-part forms such as credit transactions or any type of form. The A760 can print on forms up merchandise returns to five parts thick.

  • Page 28: Verifying And Validating Checks

    5 Continue to follow the instructions from the host the printer, read and backed out to a position ready computer to finish the transaction. for endorsement, if desired. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 29: Clearing Check Flip Paper Jams

    (2) and remove the jammed the jammed check is visible, open the window and remove it (1). check from behind the check flip assembly. Front cover A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 30: Printer Configurations

    For more information about See this section Receipt test Using the configuration “Configuring the printer” Slip test menu to configure the on page 32. MICR test printer Check flip test A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 31: Ethernet Option

    User Char(s) defined : NO To enter Printer Config Menu : 1) Flip DIP switch #1 up 2) Reset the printer, while holding the Paper Feed button down A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 32: Configuring The Printer

    7 If you would like to continue configuring the printer, select “No”. The printer returns to the configuration Reset menu where you can set parameters again. button A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 33: Communication Interface

    For the printer to operate with Ethernet, a series of commands must be set within the printer. These commands can only be set through the host computer and are not configurable through the printer configuration menu. See A760 User programming supplement, “Ethernet terminology and setup”, page 14. A760-D100 10/04 189-9200303 Rev. D...

  • Page 34: Diagnostic Modes

    The printer is on-line and can communicate normally the illustration. with the host computer. For more information about See this section Enabling the data scope mode “Configuring the printer” , page 32 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 35: Enable Or Disable Receipt Test Mode

    If the MICR check reader misreads a character, a question mark “?” is printed. If no characters can be read, “NO MICR CHARACTERS” is printed. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 36: Enable Or Disable Check Flip Test Mode

    4 Push paper feed button. The check is flipped and returned, but no printing is performed. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 37: Setting The Printer Emulations

    Setting the printer emulation “Configuring the printer” , • A758 emulation and print setup page 32 and “Emulation modes” , page 25 of A760 • A756 emulation Programming supplement. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 38: Printer Settings And Functions

    (1D 49 n) when the printer is in A756 emulations. emulation mode. The printer can be configured to • Font size send back the ID of the A760, A758 or A756. Allows user to set font size for the emulation being • Default lines per inch used.

  • Page 39: Select The Hardware Options Sub-Menu To Set

    • Alternate reset feature • Paper type name This feature allows you to reset the A760 by opening Sets the printer to optimum performance for paper and closing the front cover instead of using the dip being used. This can also be done through the switch or reset button.

  • Page 40: Preventing Overheating Of The Printhead

    • A full line of text characters (every cell on the line has • A solid black line is 100% dot coverage. a character in it) is approximately 25% dot coverage. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 41: Troubleshooting The Printer

    If unexpected conditions arise while installing the USB driver, take a look in Appendix A: USB Driver Installation, “Installation troubleshooting” on page 62. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 42: Printer Beeps

    See “Connect the cables” page 21. DIP switches not set correctly. Check the switch setting. DIP switch one should be off (down) for normal operation. All other causes. Contact a service representative. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 43: On-Line, Paper Status, Error Led Flashes

    No check or form inserted into printer. Check or form incorrectly inserted. Ensure the check or form is aligned against the check guide. See “Printing on forms or checks” page 27. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 44: Poor Forms Print Quality

    Improper internal cable connections. Contact a service representative. Printhead is defective. Contact a service representative. continued… A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 45: Slip Station, Micr And Flip Problems

    The optional check flip There is an obstruction or paper jam See “Clearing check flip paper jams” mechanism doesn’t work. in the check flip mechanism. page 29. continued… A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 46: Knife Does Not Operate

    Contacting a service representative For serious problems, such as the printer not printing, not communicating with the host computer, or not turning on, contact TPG, Inc. technical support at 1(877) 209-0156. For self-maintenance organizations, a service guide, service video (when available), and other service documents, can be obtained from TPG, Inc.

  • Page 47: Returning A Printer

    Returning a printer Follow these instructions if you need to return a printer for servicing. 1 If you are sending the printer to TPG, Inc. for repair, a Place receipt paper between the receipt cover and call TPG, Inc. for a Return Material Authorization the printhead for protection (1).

  • Page 48: Chapter 5: Paper And Supplies

    Printer parts, accessories, and small quantities of paper can be ordered directly from TPG, Inc. While the TPG, Inc. part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your TPG, Inc.

  • Page 49: Ordering Paper From Tpg, Inc

    Ware, MA 01082–2002 P–320 BB (Blue and Black) Ordering paper from TPG, Inc. TPG, Inc. can provide paper in small lots to facilitate product evaluation and testing. To order monochrome paper rolls directly from TPG, Inc., use the following part numbers: Standard density 50 Rolls, 90 mm dia.

  • Page 50: Power Supply And Power Cords

    9-pin female (printer) Not available* IEEE 1284 parallel Not available Ethernet Not available * Obtain a standard USB cable 3 meters (9.8') in length from any supplier. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 51: Forms Specifications

    Chapter 5: Paper and Supplies Forms specifications The A760 prints on single- or multiple-part forms in the slip station (up to five-part forms). Forms and slips must meet the following requirements: • Front insertion (minimum): • Multiple-part forms (up to five parts) should be no 51 mm (2.00") wide...
  • Page 52 Slip/LED sensor location. (See “A” in above • Thin paper should be used between the top and illustration.) bottom sheets of multi-ply paper. Thick paper reduces the copy capability. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 53: Check Specifications

    (TPG, Inc. certified service technicians only) ® A760 ColorPOS Setup Guide* A760–D110 ® TPG, Inc. LogoEZ colorization utility* * Downloadable from TPG, Inc. Web site http://www.TPGprinters.com (documentation provided in .pdf format) A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...
  • Page 54 Chapter 5: Paper and Supplies This page intentionally left blank. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 55: Usb Driver Installation

    USB Driver Installation USB and the host system TPG, Inc. provides two USB solutions. If your application is designed to talk to the printer as an RS-232C device, we offer an RS-232C Emulation USB Driver. If your application is capable of talking to a USB device, we offer two Native USB Drivers;...

  • Page 56: The Native Usb Solutions

    The native USB solutions The TPG, Inc. native USB solutions provide USB connectivity for applications that can talk directly to a USB port. This solution is comprised of two distinct versions: an TPG, Inc. vendor class USB and a USB Printer Class.

  • Page 57: Download The Printer Class Native Driver

    Printer drivers are available for download from TPG, Inc.’s corporate Web site. The host computer must have Internet access in order to download the drivers. Keep in mind that, as TPG, Inc. continues to improve its customer relations, the architecture of the Web site may change.

  • Page 58: The Rs-232C Emulation Usb Solution

    RS-232C serial port created by the TPG, Inc. RS-232C Emulation USB driver to use the printer. The RS-232C emulation is accomplished by the use of Edgeport drivers, provided under license to TPG, Inc. from Inside Out Networks. You need the correct model of TPG, Inc. printer to work with this driver solution.

  • Page 59: Check The Rs-232C Installation

    If this information is not listed, the installation was not • TPG, Inc. A758 Printer successful. Install the drivers again. • TPG, Inc. A758 Serial Ports [Port–#] (# is a number indicating the location of the port) Note: The TPG, Inc. A758 is a monochrome-only thermal receipt printer.

  • Page 60: Configuring Serial Port Number Assignments

    General window and click on the A758 to the General window. printer entry. • To assign a specific serial port to a specific USB port, go to the Advanced window. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

  • Page 61: Uninstalling The Drivers

    Appendix A: USB Driver Installation Uninstalling the drivers 3 Click the Uninstall button and follow the on-screen 1 Start the Edgeport utility. instructions. 2 Click the Advanced tab. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...

  • Page 62: Usb Driver Installation Troubleshooting

    Determine serial port assignment of USB printer; set application to the same port In Edgeport , set automatic assignment of port numbers A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...
  • Page 63 Appendix A: USB Driver Installation This page intentionally left blank. A760-D100 10/04 189-9200303 Rev. D A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...
  • Page 64 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. D A760-D100 10/04...

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