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TPG A795 User Manual

Two-color thermal receipt printer
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Download this manual See also: Programming Manual
Contains TPG, Inc. LogoEZ®
colorization utility information.
Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678,
5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452,
6486902, 6504331, 5749277, 6722754, 6739773, 6784909.
A795 Two-Color Thermal Receipt Printer

User Guide

A795–D100

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Summary of Contents for TPG A795

  • Page 1: User Guide

    A795 Two-Color Thermal Receipt Printer User Guide Contains TPG, Inc. LogoEZ® colorization utility information. Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.

  • Page 2: Power Supply

    240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A for 55 watt unit; 100-240 Vac, 2.0A, 50/60 Hz, output rate 24 Vdc, 3.125 A for 75 watt unit. Use of this product with a power supply other than the TPG, Inc. power supply will require you to test the power supply and TPG, Inc. printer for FCC and CE mark certification.

  • Page 3: Table Of Contents

    Check the packing list ..................13 Load or change the receipt paper ..............14 Mounting the 55-watt power supply on a vertical surface (using optional ki1t A795-K309) ..............16 Spill shield option installation ................16 Connect the cables ................ 17 Cash drawer cables ....................
  • Page 4 TPG, Inc. vendor class USB version ..............38 USB Printer Class version ..................38 Installing native drivers ..................38 Download the TPG, Inc. vendor class native driver ........38 Download the Printer class driver ..............39 Install the native driver ..................39 Use the native driver .....................

  • Page 5: Chapter 1: About This Guide

    The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to an TPG, Inc. printer. The chapter headings are self-explanatory, and the index at the back can also point you in the right direction.
  • Page 6 Chapter 1: About this Guide This page intentionally left blank. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 7: Chapter 2: About The Printer

    The A795 ColorPOS ® two-color thermal receipt printer is easy to install, use, and maintain. Utilizing TPG, Inc.’s Clamshell™ design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon because it uses thermal printer technology.

  • Page 8: Printer Controls

    The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, “Cable routing”. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 9: Available Printer Configurations

    Important: When the number 1 is shown in the third position of the Model number, the printer is compatible with the Native USB drivers (TPG, Inc. vendor class and Printer class); see page 40 in this manual. When a number 4 is shown, the printer is compatible with the RS-232C USB emulation drivers;...

  • Page 10: Standard Features

    Paper cutter standard on all units. Factory-installed options • 2 MB memory • Paper low sensor (for horizontal mounting only) • Cabinet color with or without TPG, Inc. logos A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 11: Add-On Options

    • LogoEZ , downloadable colorization utility ® Printing features The A795 printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options, LogoEZ ®...
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  • Page 13: Chapter 3: Setting Up The Printer

    • Printer-host communication cable (if ordered) • Installation quality report card: complete and return To report any missing items or shipping-related problems, to TPG, Inc. contact your representative or call TPG, Inc. customer service at (877) 209-0156 Power Supply Setup Guide...

  • Page 14: Load Or Change The Receipt Paper

    2 Loading: Remove the test printout (2) and starter side of the cover until it unsnaps (1). roll. Slide the supports off the roll (3). Changing: Remove the used paper roll. continued next page… A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...
  • Page 15 Note: If the paper jams, make sure the roll is inserted paper sticking out of the printer. correctly. Check the illustration above for proper orientation. 6 Tear the excess paper off against the blade in the cover (6). A795-D100 12/04 189-9200301 Rev. E A795 Two-Color Thermal Receipt Printer: User Guide...

  • Page 16: Mounting The 55-Watt Power Supply On A Vertical Surface (Using Optional Ki1T A795-K309)

    Power Bracket Supply printer. Mount the bracket using the instructions Power provided with the A795 power supply wall-mount kit. Supply 2 Set the power supply (K301, available separately) onto the bracket and secure with the provided tie wrap. Ty-Wrap...

  • Page 17: Connect The Cables

    Note: If installing two cash drawers, you will need to Drawer obtain a Y-cable as shown in the illustration at right. Printer Cash Drawer Printer Connector (Standard Phone Jack) A795-D100 12/04 189-9200301 Rev. E A795 Two-Color Thermal Receipt Printer: User Guide...

  • Page 18: Communication Cables

    2 Open the connector cover at the rear of the printer. illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 19: Usb Cable

    Using the USB connector with the printer requires that you install the TPG, Inc. USB driver appropriate for your system. If you are replacing a USB-equipped TPG, Inc. printer, you may not need to reinstall the driver. Connector Interface Panel...

  • Page 20: Power Supply Cable

    Guide the USB cable through the strain relief and out the slot in the connector cover, as shown in the illustration. The USB cable fits underneath the power supply and cash drawer cables. The RS-232C cable routes straight out the back when attached. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 21: Test The Printer

    Test the printer If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 31) or contact TPG, Inc. for technical support. The printer will arrive for installation pre-configured. The printer’s current configuration appears on the test (diagnostics) printout.
  • Page 22 Chapter 3: Setting up the Printer This page intentionally left blank. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 23: Chapter 4: Using The Printer

    A795 ColorPOS User Guide Programming printer, you can send the command “Set paper type” ® Supplement. (1D 81 m n), or make the selection through the configuration menu. A795-D100 12/04 189-9200301 Rev. E A795 Two-Color Thermal Receipt Printer: User Guide...

  • Page 24: To Enter The Configuration Mode

    • The printer pauses and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 25: Main Menu

    NONE Flow Control DTR/DSR native USB solution driver is used, this location Reception Errors Ignore will show either: “USB Driver Type: TPG, Inc.” or Alternate DTR/DSR Disabled “USB Driver Type: Printer Class” . USB Driver Type RS232 Emulation If the RS-232C, USB emulation solution driver is...

  • Page 26: Monochrome Paper Print Density

    When the printer prints high-density color print lines adjustment selections. (text or graphics), it automatically slows down. Enter clicks for selection, then hold button down at least 1 second to validate. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 27: When To Change The Receipt Paper

    Whenever the thermal mechanism is replaced, if the letter on the the mechanism is different from the head setting, you must enter the configuration menu and set the printhead to match. (See A795 Service Guide for replacing the thermal mechanism.) A795-D100 12/04 189-9200301 Rev.

  • Page 28: Preventing Overheating Of The Printhead

    • A full line of text characters (every cell on the line has • A solid black line is 100% dot coverage. a character in it) is approximately 25% dot coverage. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 29: Troubleshooting The Printer

    (two-tone—low frequency, on and is ready to operate high frequency) Printer beeps and flashes These all indicate serious Stop using the printer Contact your authorized green LED in various conditions service representative combinations A795-D100 12/04 189-9200301 Rev. E A795 Two-Color Thermal Receipt Printer: User Guide...

  • Page 30: Printing Issues

    Note: If paper has been used which is not on the TPG, Inc. recommend paper list, resulting in a dirty printhead, the printhead may require cleaning prior to switching back to TPG, Inc. recommended paper. If non-recommended paper is used over an extended period, attempting to clean the printhead will have little effect on print quality.

  • Page 31: Printer Does Not Function

    ) seconds, reconnect the (See page 19.) USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends A795-D100 12/04 189-9200301 Rev. E A795 Two-Color Thermal Receipt Printer: User Guide...
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  • Page 33: Chapter 5: Paper And Supplies

    TPG, Inc. representative or the sales line at (800) 732-8950. TPG, Inc. is able to provide paper in small lots to facilitate product evaluation and testing. Contact your TPG, Inc. representative for more information on ordering.

  • Page 34: Manufacturers

    Kanzaki Specialty Papers (USA) Voice: (888)526–9254 P–310 RB (Red and Black) 20 Cummings St. Voice: (413)736–3216 P–320 RB (Red and Black) Ware, MA 01082–2002 Fax: (413)731–8864 P–320 BB (Blue and Black) A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 35: Ordering Miscellaneous Supplies

    United States A795-K320 International (no plug) A795-K321 United Kingdom A795-K322 S.E.V. A795-K323 Australia A795-K324 International (with plug) A795-K326 (See “Wall-mount kits” for power supply wall mount, page 38.) A795-D100 12/04 189-9200301 Rev. E A795 Two-Color Thermal Receipt Printer: User Guide...

  • Page 36: Communication Cables

    (TPG, Inc. certified service technicians only) ® A795 ColorPOS Setup Guide* A795–D110 ® TPG, Inc. LogoEZ colorization utility* * Downloadable from TPG, Inc. web site http://www.TPGprinters.com (documentation provided in .pdf format) A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 37: Usb Driver Installation

    USB Driver Installation USB and the host system TPG, Inc. provides two USB solutions. If your application is designed to talk to the printer as an RS-232C device, we offer an RS-232C Emulation USB Driver. If your application is capable of talking to a USB device, we offer two Native USB Drivers;...

  • Page 38: The Native Usb Solutions

    The native USB solutions The TPG, Inc. native USB solutions provide USB connectivity for applications that can talk directly to a USB port. This solution is comprised of two distinct versions: an TPG, Inc. vendor class and a USB printer class.

  • Page 39: Download The Printer Class Driver

    Printer drivers are available for download from TPG, Inc.’s corporate Web site. The host computer must have Internet access in order to download the drivers. Keep in mind that, as TPG, Inc. continues to improve its customer relations, the architecture of the Web site may change.

  • Page 40: The Rs-232C Emulation Usb Solution

    RS-232C serial port created by the TPG, Inc. RS-232C Emulation USB driver to use the printer. The RS-232C emulation is accomplished by the use of Edgeport drivers, provided under license to TPG, Inc. from Inside Out Networks. You need the correct model of TPG, Inc. printer to work with this driver solution.

  • Page 41: Check The Rs-232C Installation

    If this information is not listed, the installation was not successful. Install the drivers again. • TPG, Inc. A794 Printer • TPG, Inc. A794 Serial Ports [Port-#] (# is a number indicating the location of the port) Note: The TPG, Inc. A794 is a monochrome-only thermal receipt printer.

  • Page 42: Configuring Serial Port Number Assignments

    General window and click on the A794 printer to the General window. entry. • To assign a specific serial port to a specific USB port, go to the Advanced window. A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

  • Page 43: Uninstalling The Drivers

    Appendix A: USB Driver Installation Uninstalling the drivers 1 Start the Edgeport utility. 3 Click the Uninstall button and follow the on-screen instructions. 2 Click the Advanced tab. A795-D100 12/04 189-9200301 Rev. E A795 Two-Color Thermal Receipt Printer: User Guide...

  • Page 44: Usb Driver Installation Troubleshooting

    Determine serial port assignment of USB printer; set application to the same port In Edgeport , set automatic assignment of port numbers A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...
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  • Page 46 A795 Two-Color Thermal Receipt Printer: User Guide 189-9200301 Rev. E A795-D100 12/04...

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