Subscribe to Our Youtube Channel
Related Manuals for TPG B780
Summary of Contents for TPG B780
-
Page 1: User Guide
B780 Two-Color Hybrid Thermal/Impact Printer User Guide New TPG LogoEZ ® colorization utility information included. B780–UG00001... -
Page 2: Power Supply
24 Vdc, 2.3 A for 55-watt unit; 100-200 Vac, 2.0 A, 50/60 Hz, output rated 24 Vdc, 3.125 A for 75-watt unit. Use of this product with a power supply other than the TPG power supply will require you to test the power supply and TPG printer for FCC and CE mark certification. -
Page 3: Table Of Contents
Installing new receipt paper ..........16 Installing or replacing the ribbon cassette ......17 Replacing a used ribbon cassette ........17 Installing a new ribbon cassette ........17 Connect the cables ............... 18 B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... - Page 4 Printer beeps ..............36 Printer will not print ............36 On-line, paper status, error light flashes ......37 Slip-in light does not operate .......... 37 Check print quality poor ..........38 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04...
- Page 5 Ordering paper from TPG ..........42 Ordering miscellaneous supplies ........42 Cash drawers ..............42 Forms specifications ............44 Ordering ribbon cassettes ..........45 Documentation and LogoEZ® utility ......45 Check specifications ............45 B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide...
- Page 6 This page intentionally blank...
-
Page 7: Chapter 1: About This Guide
Chapter 1: About This Guide Who should use this guide? This guide is intended for end users of the TPG Point of Sale printer and for any in-house service personnel responsible for its proper continuous operation. What is in this guide The five chapters that follow are organized according to what you want to learn about the printer, learn about the set up, operation, and routine testing and servicing of the printer. - Page 8 This page intentionally blank B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04...
-
Page 9: Chapter 2: About The Printer
B780 printer. wide variety of sizes and orientations. The B780 fits easily in spaces where no other hybrid This section describes the printer’s features and options printer can and connects to most host computers via the in more detail. -
Page 10: User Controls
The slip-in light [3] indicates that a form is inserted single, double, or triple pattern, an internal failure has properly. occurred. Please call your service representative. The reset button [4] clears the printer’s memory and resets the printer. B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 11: Available Printer Configurations
866, and 1252 (Expanded character sets available) Bar Codes UPC-A, UPC-E, Code 39, Code 93, Code 128, JAN8 and JAN13 (EAN), Interleaved 2 of 5, Codabar, PDF 417 (receipt station only) Auto Cutter Partial Cut continued... B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... - Page 12 Thermal Print Mechanism; 200 KM paper (59M lines) monochrome, 100 KM two- color (53 M lines), Auto Knife Cutter; 1.5M cuts Impact Print Mechanism; 15 M lines Impact Printhead; 200M characters, MICR reader; 200,000 Reads B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04...
-
Page 13: Chapter 3: Setting Up The Printer
Choose a location for connecting and accessing the cables. The B780 printer being only 6.5 inches wide requires If the printer has a built in Magnetic Ink Character very little counter space and may be set on or near the Recognition (MICR) check reader, you may need to host computer. -
Page 14: Unpack The Printer
Remove and save the cardboard supports from the slip Having these packing materials on hand simplifies path after you have placed the printer in its user preparation of the printer for shipping or for long-term position. storage. B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 15: Returning A Printer
Follow these instructions if you need to return a printer for servicing. 1 If you are sending the printer to TPG for repair, call 3 Write the RMA# on the outside of the box and send TPG for a Return Material Authorization number the printer to the following address, according to the (RMA#) . -
Page 16: Installing New Receipt Paper
“Set paper type” selection in the configuration tear-off blade. menu. See the section on Configuring the printer. 6 Press the paper feed button to advance the paper if necessary. B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 17: Installing Or Replacing The Ribbon Cassette
Change the impact printer’s ribbon cassette if it is printing lightly or produces marks, lines or other inconsistent printing on the slip. Caution: Use of other than an approved TPG ribbon cassette can void all warranties and cause damage from jamming and other ribbon problems. -
Page 18: Connect The Cables
(B). Cash drawer 1 Plug the cable into the cash drawer connector (standard phone jack) located at the rear of the printer. Printer Cash drawer Printer connector (standard phone jack) B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 19: Communication Cables
2 Plug the printer end of the USB cable into the USB Plug the computer end of the USB cable into the connector port on the printer. computer. B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 20: Power Supply Cable
The green light on the through the strain relief as shown in the next page, top cover will light up. when the printer is configured for USB and the native “Cable routing”. B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 21: Testing The Printer
The diagnostic printout will print. Caution: Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer. B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... - Page 22 Chapter 3: Setting Up the Printer Test Printout *** A776 / B780 – Diagnostics Form *** Model number A776-0000 Serial number 0000000000 Paper type can be changed Boot Firmware in the configuration menu. Revision V1.05 Paper types and grades 1A0E...
-
Page 23: Printer Configurations
Receipt test For more information about See this section Slip test Using the configuration “Configuring the printer” menu to configure the on the next page. MICR test printer Check flip test B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 24: Configuring The Printer
(see sample printout below.) menu where you can set parameters again. Switch 1 is shown in the on position *** A776 / B780 – Printer Config Menu *** 2-position DIP switches This config Menu allows you to set general printer parameters... -
Page 25: Communication Interface
Enabled Disabled • Stop bits can not be changed Note: Press the paper feed button for at least one • Parity can not be changed second to validate the selection. B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 26: Diagnostic Modes
1 Enter the configuration menu again. See “Configuring the printer.”. 2 Disable the data scope mode. 3 Exit the configuration menu. The printer is once again on-line and can communicate normally with the host computer. B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 27: Enable Or Disable Receipt Test Mode
“?” is printed. If no The printer returns to normal mode and can again characters can be read, “NO MICR CHARACTERS” communicate with the host computer. is printed. B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 28: Setting The Printer Emulations And Software Options
Transmit printer ID command (1D 49 n). The printer can be configured to send back the ID of the B780 or A721. • Carriage return usage This function allows the printer to use the carriage return (hexadecimal 0D) command as a print command or to ignore it, depending on the application. - Page 29 (See B780 Service Guide for replacing the • Alternate reset feature thermal mechanism.) This feature allows you to reset the B780 by opening • Color density and closing the front cover instead of using the dip Adjusts printhead energy level to change color switch or reset button.
- Page 30 Chapter 4: Using the Printer B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04...
-
Page 31: Chapter 4: Using The Printer
• Deposit/withdrawal receipt validation • Check endorsement • Multiple-part forms such as cashier’s checks or The B780 can also print on multi-part forms up to four money orders parts thick. Use either the front insertion or drop in • Cash-in/cash-out tickets method, described below. - Page 32 Glued Edge Front insertion printing - glued edge leading Top or side slip-in printing - No perforation holes to right side B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04...
-
Page 33: Verifying And Validating Checks
3 Follow the instructions on the host computer to 5 Continue to follow the instructions from the host complete the MICR process: computer to finish the transaction. B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 34: Tips For Avoiding Problems
25% dot coverage. Avoid Harsh Environments The B780 printer is a durable piece of equipment and can withstand a range of physical environments. However, the printer’s internal mechanical components are vulnerable to airborne contaminants, particularly in certain harsh areas, such as home improvement stores, garden shops, and warehouse environments. -
Page 35: Chapter 5: Troubleshooting
Chapter 5: Troubleshooting Chapter 5: Troubleshooting The simple design of B780 requires virtually no periodic servicing. However, if problems do occur, they can usually be diagnosed readily by checking the light status indicators, below, then referring to appropriate section of the Troubleshooting guide on the pages that follow. -
Page 36: Printer Beeps
See “Connect the cables.” DIP switches not set correctly. Check the switch setting. DIP switch one should be off (up) for normal operation. All other causes. Contact a service representative. B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 37: On-Line, Paper Status, Error Light Flashes
Light does not operate No check or form inserted into printer. Check or form incorrectly inserted. Ensure the check or form is aligned properly. See “Printing on forms or checks.” B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 38: Check Print Quality Poor
If non-recommended paper has been used for an extended period of time, cleaning the printhead with an alcohol pen will not help. Printhead is defective. Contact a service representative. continued… B780 Two-Color Thermal/Impact Hybrid Printer: User Guide B780 UG00001 5/04... -
Page 39: Slip Station And Micr Problems
MICR check reader is operating. Move the printer away from such items. B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 40: Knife Does Not Operate
Contacting a service representative For serious problems, such as the printer not printing, not communicating with the host computer, or not turning on, contact TPG technical support at 1(877)209–0156. For self-maintenance organizations, a service guide, and other service documents, can be obtained from TPG. -
Page 41: Chapter 6: Ordering Paper And Supplies
Printer parts, accessories, and small quantities of paper can be ordered directly from TPG. While the TPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is updated. To place an order or get more information, call your TPG representative or the sales line at (800) 732-8950. -
Page 42: Ordering Paper From Tpg
P–320 RB (Red and Black) Ware, MA 01082–2002 P–320 BB (Blue and Black) Ordering paper from TPG TPG can provide paper in small lots to facilitate product evaluation and testing. To order monochrome paper rolls directly from TPG, use the following part numbers: Standard density 50 Rolls, 90 mm dia. - Page 43 RS-232C 9-pin female (printer) (3 meters–9.8') A141–0007 to 9-pin female (ferrite-host) Not available* Ethernet Not available * Obtain a standard USB cable 3 meters (9.8') in length from any supplier. B780 UG00001 5/04 B780 Two-Color Thermal/Impact Hybrid Printer: User Guide...
-
Page 44: Forms Specifications
Chapter 6: Ordering Paper and Supplies Forms specifications The B780 prints on single- or multiple-part forms in the slip station (up to four-part forms). Forms and slips must meet the following requirements: • Front insertion (minimum): • Multiple-part forms (up to four parts) should be no 51 mm (2.00") wide... -
Page 45: Ordering Ribbon Cassettes
Ithaca, NY 14850 address or toll free number: Call toll-free: 1(800) 377–2750 Caution: Use of other than an approved TPG ribbon cassette can void all warranties and cause damage from jamming and other ribbon problems. Stock numbers: A152–0004 (purple ribbon cassette—3 million character life) – Qty. 12 A152–0005 (black ribbon cassette—3 million character life) –... - Page 46 Notes...
- Page 47 Notes...
- Page 48 B780–UG00001 05/04...
Need help?
Do you have a question about the B780 and is the answer not in the manual?
Questions and answers