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Summary of Contents for TPG A776 Printer without Imaging
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Page 1: User Guide
A776 Two-Color Hybrid Thermal/Impact Printer User Guide A776 Printer without Imaging A776 Printer with Imaging New TPG LogoEZ colorization ® utility information included. A776–UG00001 B... - Page 2 50/60 Hz, output rated 24 Vdc, 3.125 A for 75-watt unit. Use of this product with a power supply other than the TPG power supply will require you to test the power supply and TPG printer for FCC and CE mark certification.
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Page 3: Table Of Contents
Contents Contents Table of Contents Chapter 1: About This Guide ......................... 1 Chapter 2: About the Printer ......................... 2 The A776 ColorPOS printer without imaging ..............2 The A776 ColorPOS printer with imaging ................3 Operating systems supported by the imaging feature ..........4 Communication interfaces supported by the imaging feature ......... - Page 4 Contents Test printing of both A776 printers ....................19 Printer and imager configurations .....................22 Configuring the printer ........................23 Communication interface ......................24 Diagnostic modes ........................24 Enable or disable data scope mode ...................25 Enable or disable receipt test mode ...................26 Setting the printer emulations and software options ..........27 Chapter 4: Using the Printer ........................29 Printing on forms or checks for both A776 printers .............29 Verifying and validating checks for both A776 printers .............31...
- Page 5 Contents Chapter 6: Ordering Paper and supplies ..................42 Ordering thermal paper .........................42 Thermal paper specifications ....................42 Manufacturers ..........................42 Ordering paper from TPG .......................43 Ordering miscellaneous supplies ....................43 Cash drawers ..........................43 Forms specifications .........................45 Check specifications .........................46 Ordering ribbon cassettes ......................46 Documentation and LogoEZ utility ...................46...
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Page 6: Chapter 1: About This Guide
Chapter 1: About this Guide Chapter 1: About This Guide This guide is for users of TPG Point of Sale printers and for any in-house service staff who are responsible for maintaining them. What the printer does Chapter 2: About the Printer... -
Page 7: Chapter 2: About The Printer
Front Cover Slip or check Description of A776 printer without imaging The TPG A776 is a small, efficient point of sale printer for The printer’s standard command set allows it to work retailers. It features fast black and white or ColorPOS with software written for TPG or other compliant ®... -
Page 8: The A776 Colorpos Printer With Imaging
A776 base printer, so the imaging printer has all of the same features and electronics as the original. TPG can build a dual sided imaging capable printer at the factory, or you can install an upgrade kit yourself on A776 ColorPOS® printer and upgrade the an existing orignal printer. -
Page 9: Operating Systems Supported By The Imaging Feature
If a USB cable is plugged into the interface card, the RS232 interface is disabled. Therefore, printer commands and image transfer can be done either on the RS232 interface or the USB interface. TPG does not recommend that the RS232 interface be used for image transfer as it is too slow. -
Page 10: User Controls For Both B780 Printers
Chapter 2: About the Printer and Imaging User controls for both A776 printers On-line, Paper status, Error Light (green) Receipt Cover Paper Feed Button Receipt Slip in Light (green) Reset Button Front Cover Slip or check After the printer is turned on or reset, it beeps once The printer and imager have the following controls: to show that it has completed its startup and self-test The Paper Feed button advances the receipt paper... -
Page 11: Printer Configurations
1 = MICR E = Ethernet 0 = Non MICR N = No Logo 2 = 2 MB Flash T = TPG Logo X = 12 MB Flash 0 = No Imaging, Flip 1 = Gray 1 = Flip 7 = Black... - Page 12 24 VDC, 3.2 Amps. Either of the power module options (55W or 75W) offered for the A776 base unit can be used. Software and Firmware Capability Emulations Available Application Compatible Escape Commands (ACEC), TPG A756, ColorPOS ® Receiptware ready Data Buffer...
- Page 13 Chapter 2: About the Printer and Imaging Printer and Imager Specifications (continued) Objects to be Imaged Checks Both personal (2½ x 6 and business 33/4 x 8½) check sizes will be recognized and processed for Magnetic Ink Character Recognition (MICR) Misc.
- Page 14 Chapter 2: About the Printer and Imaging Printer and Imager Specifications (continued) Miscellaneous: Security It is up to your management to set up and run all security features associated with using networked printers. Likely your printer uses an Ethernet link, making it potentially a network peripheral, so to secure image files sent over your network you can use set the tag feature provided with the system.
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Page 15: Chapter 3: Setting Up The Printer
Chapter 3: Settng up the Printer Chapter 3: Setting up the Printer Getting Started Before setting up the printer, be sure you read and understand each of the sections in this chapter. The sections are presented in the order they should be performed. 6.6"... -
Page 16: Choose A Location For Printer With Imaging
Chapter 3: Settng up the Printer Choose a location for printer with imaging 6.7" 13.2" 6.5" The A776 printer with an imaging unit requires very Be sure to leave enough space behind the printer to little counter space and may be set on or near the host access the cables. -
Page 17: Unpack The Printer
To report any missing materials, or to report a printer that was damaged during shipment, call your supplier or Remove and save the cardboard supports from the slip call a TPG representative at: path after you have placed the printer in its user position. Sales/General Information (800) 732–8950... -
Page 18: Returning A Printer
Follow these instructions if you need to return a printer the printer to the following address, according to for servicing. RMA process: If you are sending the printer to TPG for repair, call TPG Repair Center TPG for a Return Material Authorization number 2722 S.Fairview St. -
Page 19: Installing New Receipt Paper For Both A776 Printers
Chapter 3: Settng up the Printer Installing new receipt paper for both A776 printers Install paper NO.eps Open the receipt cover and remove the used roll If the online paper status error light blinks, change the and core (if present). paper as soon as convenient to avoid running out of Tear off the end of the new roll so that the edge paper part way through a transaction. -
Page 20: Removing And Installing A Ribbon Cassette In A776 Printers
Change the impact printer’s ribbon cassette if it is printing lightly or produces marks, lines or other inconsistent printing on the slip. CAUTION Use of other than an approved TPG ribbon cassette can void all warranties and cause damage from jamming and other ribbon problems. Ribbon Alone.eps... -
Page 21: Connect The Cables
Chapter 3: Settng up the Printer Connect the cables Cable connections are made at the back of the printer. The cash drawer cable connects the printer to one or two cash drawers. CAUTION Be careful to connect the USB cable only to point A (below). Attempts to connect the USB cable at point B can cause permanent damage to the communications circuitry Connect the communications cables first, and then plug in the power supply. -
Page 22: Communication Cables
Download the USB driver to the host computer from the Route the cable from the printer through the strain TPG Web site at www.tpgprinters.com. Downloads can relief tab as shown under “Cable routing” on page be found in the Service & Support section of the site. -
Page 23: Power Supply Cable
Chapter 3: Settng up the Printer If installing the Ethernet communication cable: Ethernet communication connector panel Power Ethernet supply connector connector You don’t need to turn off the computer. Plug the After you have connected the printer, you may need printer end of the Ethernet cable into the Ethernet to set the printer internal parameters for Ethernet connector port on the printer (A). -
Page 24: Cable Routing
Chapter 3: Settng up the Printer Cable routing Prevent the printer from being accidentally unplugged by making sure the cables are routed as shown in the illustration below. Connector Communication Power Cover Connector Supply USB Cable (Closed) (RS-232C 9-pin) Cable Strain Relief (Route straight (Straight... -
Page 25: A776 Two-Color Thermal/Impact Hybrid Printer: User Guide
Chapter 3: Settng up the Printer Test Printout without imaging A776 / B789 Diagnostics Form without Imager Paper type can be changed in the configuration menu. Paper types and grades available: Type 0 - Monochrome grades *** A776 / B780 – Diagnostics Form *** Kanzaki P-310 Type 1 - Two-color grades Model number... - Page 26 Chapter 3: Settng up the Printer Test Printout with imaging Paper type can be changed in the configuration menu. Paper types and grades available: Type 0 - Monochrome grades Kanzaki P-310 Type 1 - Two-color grades *** A776 / B780 – Diagnostics Form *** Kanzaki P-310 RB Type 4 - Two-color grades ReceiptWare Enabled...
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Page 27: Printer And Imager Configurations
Chapter 3: Settng up the Printer Printer and imager configurations Printers are shipped with all the functions and parameters pre-set at the factory, but you can change these settings manually. The instructions for accessing the menu appear on the bottom of the test printout receipt. CAUTION •... -
Page 28: Configuring The Printer
Chapter 3: Settng up the Printer Configuring the printer CAUTION Follow the printed instructions on the scrolling Be extremely careful changing any of the printer menu by pressing the paper feed button as settings to the avoid possibility of changing other indicated below to make selections. -
Page 29: Communication Interface
Chapter 3: Settng up the Printer Communication interface To change the communication interface settings (except Diagnostic modes Ethernet), enter the configuration menu, select “Set To change the diagnostic modes enter the configuration Communication Interface” from the main menu and menu, select “Set Diagnostic Modes” from the main menu answer “Yes”... -
Page 30: Enable Or Disable Data Scope Mode
Chapter 3: Settng up the Printer Enable or disable data scope mode The data scope mode test prints a hexadecimal dump of all data sent to the printer. Hexadecimal code is a base 16 numeric system used in computing, where the letters A through F are used for numbers 10 through 15. Your technical staff can use hex code to troubleshoot communication problems. -
Page 31: Enable Or Disable Receipt Test Mode
Chapter 3: Settng up the Printer Enable or disable receipt test mode The receipt test mode verifies proper receipt printing. Receipt test is enabled and disabled by selecting the “Diagnostic Modes” sub-menu of the configuration menu. See “Configuring the printer” on page 26 for instructions on how to enter the configuration menu. -
Page 32: Setting The Printer Emulations And Software Options
Chapter 3: Settng up the Printer Setting the printer emulations and software options Printer emulations determine what commands are available to the printer. To change the printer emulations settings, select the “Emulations/Software Options” sub-menu of the main menu and answer “Yes” to “Set the Printer Emulations?” printed on the receipt. - Page 33 Allows the user to enable or disable the paper low warranty. Running at a higher energy level reduces the sensor. life of the print head. Contact TPG technical support if • MICR you have any questions.
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Page 34: Chapter 4: Using The Printer
Chapter 4: Using the Printer Chapter 4: Using the Printer Printing on forms or checks for both A776 printers For several types of transactions you may need to insert a check or other form into the printer: • Check printing, to print the date, payee, and •... - Page 35 Chapter 4: Using the Printer Proper insertion of multi-forms for both A776 printers CAUTION Failure to insert multi-forms properly can jam the printer and damage the form. Be sure to insert multi-part forms glued-edge-first as shown in the drawings on this page, whether inserting the form from the front, top or side.
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Page 36: Verifying And Validating Checks For Both A776 Printers
Chapter 4: Using the Printer Verifying and validating checks for both A776 printers The printer’s MICR check reader enables check veri- Note fication and validation by inserting a check in either To make sure that the printer properly verifies and the front or the top of the printer. -
Page 37: Inserting Checks Or Cards For Imaging (Scanning)
Chapter 4: Using the Printer Inserting checks or cards for imaging (scanning) Place the checks or cards or other media on the top slip table as shown in the figure below for imaging only. Slide the media straight forward into the feed rolls. Note The MICR line of a check cannot be read by the MICR reader in this position. -
Page 38: Tips For Avoiding Problems
Paper CAUTION Use of paper other than that approved by TPG can damage the printer and void all warranties. MICR heads CAUTION Make sure you don’t insert a check into a printer with a paperclip or staple attached! -
Page 39: Cleaning
The thermal print head does not normally require cleaning when recommended paper grades are used. If you use paper not approved by TPG paper over an extended period, attempting to clean the thermal print head will have little effect on the print quality and could cause jamming and other damage to the printer, voiding the warranty If spotty or light printing problems persist after cleaning the thermal print head, the thermal print mechanism may need to be replaced. -
Page 40: Paper Jams
Chapter 4: Using the Printer Paper Jams Clearing a receipt paper jam in all printers To clear a receipt paper jam proceed as follows: On each side of the receipt cover, near where the While holding the smooth paper over the front receipt emerges, there is a lip. -
Page 41: Chapter 5: Troubleshooting
Chapter 5: Troubleshooting Chapter 5: Troubleshooting The simple design of A776 requires virtually no periodic servicing. However, if problems do occur, they can usually be diagnosed readily by checking the light status indicators, below, then referring to appropriate section of the Troubleshooting guide on the following pages. -
Page 42: Printer Beeps
Chapter 5: Troubleshooting Printer beeps Condition Possible causes What to do Printer beeps in a single, double, or The printer has a problem Contact a service representative. triple pattern at first power on. with its electronics. The on-line paper status error light blinks in the same pattern, and the printer won’t power up. -
Page 43: On-Line, Paper Status, Error Light Flashes
Chapter 5: Troubleshooting On-line, paper status, error light flashes Condition Possible causes What to do On-line, paper status, or Receipt paper is out. Change the paper immediately. Do not try to complete error light is blinking. a transaction without paper, or you may lose data. See “Installing new receipt paper”... -
Page 44: Check Print Quality Poor
Chapter 5: Troubleshooting Check print quality poor Condition Possible causes What to do Printer starts to print, but stops Communication error or Check the interface cable. Check that while the form is being printed. software error. software is working properly. Forms print is light or spotty. -
Page 45: Slip Station And Micr Problems
Chapter 5: Troubleshooting Receipt print quality (continued) Condition Possible causes What to do Color print is light. Variations in paper. Increase energy level of print head in “Color Density Adj” of the printer configuration menu. See “Configuring the printer” on page 26. Incorrect paper setting Check diagnostics setting. -
Page 46: Knife Does Not Operate
Contacting a service representative For serious problems, such as the printer not printing, not communicating with the host computer, or not turning on, contact TPG technical support at 1(877)209–0156. For self-maintenance organizations, a service guide, and other service documents, can be obtained from TPG. -
Page 47: Chapter 6: Ordering Paper And Supplies
Ordering from TPG Printer parts, accessories, and small quantities of paper can be ordered directly from TPG. While the TPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is updated. To place an order or get more information, call your TPG representative or the sales line at (800) 732-8950. -
Page 48: Ordering Paper From Tpg
P–320 RB (Red and Black) Ware, MA 01082–2002 P–320 BB (Blue and Black) Ordering paper from TPG To order monochrome paper rolls directly from TPG, use the following part numbers: Standard density 50 Rolls, 90 mm dia. TPG #A152–0034 Light density 50 Rolls, 90 mm dia. - Page 49 Chapter 6: Ordering Paper and Supplies Item Type Number 55-watt power supply with attached A776–K330 cable to printer and U.S. power supply cord 75-watt power supply with attached A776–K331 cable to the printer and U.S. power supply cord 55-watt power supply, attached cable A776–K301 75-watt power supply, attached cable A776–K302...
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Page 50: Forms Specifications
Chapter 6: Ordering Paper and Supplies Forms specifications The A776 prints on single or multiple part forms in the slip station (up to four-part forms). Forms and slips must meet the following requirements: • Front insertion (minimum) 51 mm (2 inches) wide 68 mm (2.68 inches) long •... -
Page 51: Check Specifications
Immediately release the check once the printer starts to feed it. Failure to release the check could skew it, causing paper jams and MICR read errors. Ordering ribbon cassettes To order ribbon cassettes, contact your sales representative or order from TPG at the following address or toll free number: TPG Inc. - Page 52 A776–UG00001 B 10/06...
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