Warranty - Grant Aerona HPAW65 Installation & User's Instructions

17 Warranty

17.1 The Grant Heat Pump
Warranty
Dear Customer
You are now the proud owner of a
Grant Aerona Air Source Heat Pump
from Grant Engineering (UK) Ltd, that
has been designed to give years of
reliable, trouble free operation.
Grant Engineering (UK) Ltd. guarantees
the manufacture of the heat pump
including all electrical and mechanical
components for a period of twelve
months from the date of purchase
provided the heat pump is installed in
full accordance with the installation
instructions provided. This will be
extended to a period of two years if the
system is registered with Grant UK
within thirty days of installation and it is
serviced at twelve month intervals. See
Terms and Conditions below.
Important
Please register your Grant Air Source
Heat Pump with Grant UK within thirty
days of installation, as follows:
Either
a) visit www.grantuk.com and follow
the links to the 'Householder Zone', or
b) go to www.grantuk.com/
heatpumpregistration.aspx,
where you can register your Heat Pump
for a further one year warranty (giving
two years from the date of purchase).
This does not affect your statutory rights.
Breakdown during the
Manufacturer's Warranty
If your Grant Heat Pump should fail
within the first two years, you must
contact Grant Engineering (UK) Ltd,
who will arrange for the repair under the
terms of their Warranty, providing that
the system has been correctly installed
and commissioned, serviced (if older
than twelve months) and the fault is not
due to misuse, or the failure of any
external components not supplied by
Grant UK (e.g. pipework, etc.). This
extended two year warranty only
applies if the system is registered with
Grant UK within thirty days of
installation.
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In the first Instance:
Contact your installer or commissioning
engineer to ensure that the fault does
not lie with the system or any other
components, or any incorrect setting of
the system controls.
If a Fault is Found:
Ask your installer to contact Grant
Engineering (UK) Ltd Service
Department on 01380 736920 who will
arrange for a qualified service engineer
to attend to the fault.
Free of Charge Repairs:
During the first two years no charge for
parts or labour will be made providing
that the Heat Pump has been installed
and commissioned correctly in
accordance with the manufacturer's
instructions, serviced at twelve month
intervals and the system was registered
with Grant UK within thirty days of
installation. Proof of 'purchase' date
must be provided upon request..
Chargeable Repairs:
A charge will be made if the cause
of the breakdown is due to any of
the following:
• Faults caused by the plumbing or
heating system, external electrics
and external components.
• The Grant Heat Pump has not
been commissioned, or serviced
in accordance with the
installation and servicing manual.
• The system has been installed for
over two years.
Remember before you contact
Grant:
Please register your Grant Air Source
Heat Pump within thirty days of
installation.
Terms of Manufacturer's Guarantee
1. The Grant Heat Pump guarantee
starts from the date of purchase.
2. All electrical and mechanical
components supplied with the
Grant Heat Pump are guaranteed
for a period of two years.
3. The Heat Pump is registered within
thirty days of installation. Failure to
do so does not affect your statutory
rights.
4. The Grant Heat Pump must be
installed by a competent installer
and in accordance with the Codes
of Practice and Regulations in force
at the time of the installation.
5. The Grant Heat Pump and its
components must not have been
modified or tampered with.
6. The installation must be serviced
every twelve months as per the
installation instructions. (Receipts
should be kept as proof.)
7. All claims under this guarantee
must be made to Grant Engineering
(UK) Ltd prior to any work being
undertaken. Proof of purchase and
date of installation must be
provided on request. Invoices for
call out/repair work by any third
party will not be accepted unless
previously authorised by Grant
Engineering (UK) Ltd.
8. This guarantee is transferable
providing the installation is serviced
prior to the dwelling's new owners
taking up residence. Grant
Engineering (UK) Ltd must be
informed of the new owner's details.
9. Grant Engineering (UK) Ltd will
endeavour to provide prompt
service in the unlikely event of a
problem occurring, but cannot be
held responsible for any
consequence of delay however
caused.
10. This guarantee applies to Grant
Heat Pumps installed on the UK
mainland, Isle of Man and Channel
Islands only. Provision of in-warranty
cover elsewhere in the UK is
subject to agreement with Grant
Engineering (UK) Ltd.