Troubleshooting - Whirlpool W10086230B Use & Care Manual

CONTROL PANEL
To avoid damage to the control panel, do not use abrasive
cleaners, steel wool pads, gritty washcloths or some paper
towels.
Cleaning Method:
■ Glass cleaner and soft cloth or sponge:
Apply glass cleaner to soft cloth or sponge, not directly on
panel.
■ All Purpose Appliance Cleaner Part Number 31662
(not included):
See "Assistance or Service" section to order.
PORCELAIN-COATED GRATES AND CAPS
Food spills containing acids, such as vinegar and tomato, should
be cleaned as soon as the cooktop, grates and caps are cool.
These spills may affect the finish.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
■ Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
■ Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■
Is the cooktop properly connected to the gas supply?
Contact a service technician or see Installation Instructions.
Surface burners will not operate
■
Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■ Is the control knob set correctly?
Push in knob before turning to a setting.
8
To avoid chipping, do not bang grates and caps against each
other or hard surfaces such as cast iron cookware.
Do not reassemble caps on burners while wet.
Cleaning Method:
■ Nonabrasive plastic scrubbing pad and mildly abrasive
cleanser:
Clean as soon as cooktop, grates and caps are cool.
■ Dishwasher (grates only, not caps):
Use the most aggressive cycle.
■
Gas Grate & Drip Pan Cleaner Part Number 31617
(not included):
See "Assistance or Service" section to order.
SURFACE BURNERS
Sealed Burner models
See "Sealed Surface Burners" section.

TROUBLESHOOTING

■ Are the burner ports clogged?
See "Sealed Surface Burners" section.
■
Is the main gas shutoff valve in the off position?
See the Installation Instructions.
Surface burner flames are uneven, yellow and/or noisy
■
Are the burner ports clogged?
See "Sealed Surface Burners" section.
■ On models with caps, are the burner caps positioned
properly?
See "Sealed Surface Burners" section.
■
Is propane gas being used?
The cooktop may have been converted improperly. Contact a
service technician or see "Assistance or Service" section.
Surface burner makes popping noises
■ Is the burner wet?
Let it dry.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■
Is the proper cookware being used?
See "Cookware" section.
■ Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
■ Is the cooktop level?
Level the cooktop. See the Installation Instructions.