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Chapter 6: Technical Support
If you are experiencing trouble with your i-Series system, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer
Service.
Solutions to Common Problems
The i-Series system does not respond
when turning on the system.
Monitor display is blank.
To keep the system performing at an optimum level, follow the steps below:
Usage duty cycle:
18 hours on per 24 hours
Elo recommends using the Content Management System or O/S scheduling settings to
manage duty cycle. This will enable power savings and trouble free operation throughout the
life of the monitor.
Technical Assistance
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manuals last page for worldwide technical support phone numbers.
For the latest version of this user manual, please visit to
Problem
Suggested Troubleshooting
Disconnect the AC power cable and verify that the
i-Series system is properly installed. Reconnect
the AC power cable.
If the Power Status LED is blinking, the monitor or
i-Series system may be in SLEEP mode. Press
any key / move the mouse / touch the touchscreen
to see if the image reappears.
www.elotouch.com
User Manual: i-Series Interactive Signage
SW602242 Rev B, Page 23 of 31
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