Calling Black Box - Black Box IC126C Manual

7.2 Calling Black Box

If your High-Speed Parallel PCI PC Plus Adapter seems
to be malfunctioning, do not attempt to alter or repair it. It
has no user-serviceable components. Call Black Box
Technical Support at 724-746-5500; the problem might
be solvable over the phone.
Before you call, make a record of the history of the
problem. We will be able to provide more efficient and
accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used,
appears to create the problem or make it worse.
• the results of any testing you've already done.
CHAPTER 7: Troubleshooting
23