Troubleshooting Guide - Radient Primal User Manual

Problem / Symptom
Status LED is flashing RED
Status LED is flashing Red/Green
The charger is unresponsive to
starting when using Safe Start
sequence
The charger resets charge current
to 0.5A automatically
The charger is unresponsive to
any input
The fan is not working
Possible Cause
Battery voltage too low
Battery voltage too high
Input voltage is too low
Reverse polarity
Balance plug not connected properly when
attempting to balance charge LiPo battery
Balance plug connected when trying to charge
NiXX battery
The charger has over-heated and reduced the
charge current to minimum. Your battery will
continue to charge but at a very slow rate until
the internal temperature of the charger is back
down into operational limits
The charge mode is incorrect for the connected
battery
The buttons are not being depressed at the
same time for long enough
There is a connection problem
This is a built in safety feature and is executed
after 30 seconds of standby or charge comple-
tion
The input power is unstable
Charger is not in use
The fan is controlled by the internal microcon-
troller and will only come on when needed,
however it could still become damaged.
Simple • Capable •

TROUBLESHOOTING GUIDE

Possible Solution
Battery may be dead and in need of replacement
Battery voltage could already indicate a full charge,
attempt to use your battery then charge again.
Check for stable input power with proper voltage
Check battery connection and ensure red wires are
connected to red wires and black wires are connected
to black wires
Check balance plug is properly connected
Ensure the correct charge mode is being used for your
battery type
Check balance plug is not connected
Ensure the correct charge mode is being used for your
battery type
Stop charging, unplug your charger from all con-
nections and blow compressed air through the side
vents to remove dust. See the 'General Care and
Maintenance" section of this manual.
Remove charger from direct sun light or area of high
ambient temperature and allow to cool
Direct a cooling fan onto the charger
Check battery connections and confirm battery type
and charge mode
Ensure you are pressing down 2 buttons simultane-
ously for at least 3 seconds
Check input and output connections
Be sure to start your charge within 30 seconds of your
last button press when selecting the charging current
(Amps button).
Check input power connections and appropriate volt-
ages are present
Start a charge and pay attention as the charge nears
completion.
Look for the charger to flash the red/green error code
indicating it has reached an internal temperature that is
too high, if the fan does not come on, it is damaged or
could have become unplugged. Contact support.
Safe
9