Customer Support; Troubleshooting; Activate Your Xm Subscription - Pioneer inno xm2go User Manual

Customer Support

Troubleshooting

If your inno does not work the way you expect, first consult this troubleshooting guide. To
reset your inno, remove the battery then re-insert it.
If you see this on the display:
No Signal
Antenna
Off Air
Loading
Updating
--- (no artist or title)
Channel
All Recording Features Not Available
This Channel Not Available for Recording
This Program Not Available for Recording
Connect to XM Antenna Within 30 Days
to Avoid Interruption in Listening to
XM Recordings
Please Connect to XM Antenna to
Confirm Valid Subscription
Activation Required for Playback
80 Customer Support
You should:
Something is blocking the XM signal. Move your inno away
from the obstructed area (e.g., an underground garage).
Plug the antenna into the home or car dock.
Make sure the antenna wire is not bent or broken.
The channel you've selected is not currently broadcasting.
Tune to another channel.
Your inno is acquiring audio or program information from the XM
signal. This message should disappear in a few seconds in good signal
conditions.
XM is updating your inno with the latest encryption code. Simply wait
a few seconds until the update is done. – OR – You may be attempting
to tune to a channel that is blocked or that you cannot receive with
your subscription package. To receive that channel, contact XM Satellite
Radio at 1-800-967-2346.
No program information, such as artist name or song title, e x i s t s.
You are attempting to tune to a channel that is not available.
Activate your XM subscription to enable you to store XM
programming on your inno.
Some programming cannot be recorded due to restrictions placed by
the content owners.
Some programming cannot be recorded due to restrictions placed by
the content owners.
You must receive a live XM signal for at least 8 hours a m o n t h . This
authenticates your XM subscription and ensures that you can
continue to enjoy your recorded XM content and live XM programming.
Select "Live XM" and make sure you get a strong signal.

Activate your XM subscription.