Appendix 3 Faqs - Tenda 300M 11N User Manual

This section provides solutions to problems that may occur during
installation and operation of the device. Read the following if you are running
into problems. If your problem is not covered here, please feel free to go to
www.tendacn.com to find a solution or email your problems to:
support@tenda.com.cn
than happy to help you out as soon as possible.
1. Q: I entered the device's LAN IP address in the web browser but
cannot access the utility. What should I do?
1) Check whether device is functioning correctly. The SYS LED should blink
a few seconds after device is powered up. If it does not light up, then
some internal faults may have occurred.
2) Verify physical connectivity by checking whether a corresponding port's
link LED lights up. If not, try a different cable. Note that an illuminated
light does NOT ALWAYS indicate successful connectivity.
3) Run the "ping 192.168.0.1" command. If you get replies from
192.168.0.1, open your browser and verify that Proxy server is disabled.
In case that ping fails, press and hold the "RESET" button on your device
for 7 seconds to restore factory default settings, and then run
"ping192.168.0.1" again.
4) Contact our technical support for help if the problem still exists after you
tried all the above.
2. Q: What should I do if I forget the login password to my device?
A: Reset your device by pressing the Reset button for over 7 seconds. Note:
All settings will be deleted and restored to factory defaults once you
pressed the Reset button.
3. Q: My computer shows an IP address conflict error after having
connected to the device. What should I do?
1) Check if there are other DHCP servers present in your LAN. If there are
other DHCP servers except your router, disable them immediately.
2) The default IP address of the device is 192.168.0.1; make sure this
address is not used by another PC or device. In case that two computers
or devices share the same IP addresses, change either to a different
address.
4. Q: I cannot access Internet and send/receive emails; what should
I do?
This problem mainly happens to users who use the PPPoE or Dynamic IP
300M 11N Wireless Broadband Router

Appendix 3 FAQs

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