Frequently Asked Questions - San Remo Stoves 4kW Installation And Operating Instructions Manual

Frequently Asked Questions

1 Do stoves require a chimney?
All of our multi fuel and wood burning stoves require a suitable chimney or professionally
installed flue system.
2 How do I clean the chimney?
You will require a chimney sweep to clean the chimney. It is best to provide a dedicated
chimney cleaning access door when installing the flue of the stove.
3 Who should install my stove?
San Remo want you to enjoy the maximum performance from your Stove products. To
ensure this, it is essential that they are installed correctly.
We strongly recommend that your San Remo Stove products are installed by a qualified
plumber or suitably qualified person.
4 How do I regulate the heat output?
Each stove will have spin valves, which will allow you to easily regulate the heat output.
5 What warranty policy do I get?
San Remo Stoves will replace, free of charge, any working part that fails (under normal
operating conditions) within 12 months of purchase. Consumables such as glass or stove
rope are not guaranteed.
A call out charge will apply if our engineer attends any stove problem that is not related
to product failure.
6 Where can I get spare parts?
Your local San Remo Stove retailer will be pleased to supply spare parts and to provide any
other information you require.
7 Can the doors be left open while burning?
For safety and heat efficiency the doors should remain closed at all times.
8 Why is the stove smoking when lit?
A smoking stove can be caused by a flue with back draught problems. A qualified fitter
should complete a smoke test prior to fitting the stove to ascertain the integrity of the flue.
9 Why should I "Run in" my stove?
To begin, light a series of small fires over a period of a few days to allow the paint finish to
cure. The stove is finished with a heat resistant paint and this can be cleaned with a soft
brush. Do not clean whilst the stove is hot; wait until it has cooled down. The finish can be
renovated with proprietary stove paint
If the stove is not "run in" correctly, this may cause the paint to discolour and flake.
10 What is Over Firing?
Your stove should never be used in a manner to cause over firing. Over firing can be caused
by over loading the stove with fuel, and with primary controls open. If any part of stove
glows "red" your stove is over firing and your draught control should be adjusted to restrict
airflow to stove. Over firing can cause permanent damage to the appliance which is not
covered by warranty.
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