Rhaon iConyx CL-FR User Manual page 70

ICL-FR
Users Manual
SERVICING and TROUBLE SHOOTING (Continued)
Symptom: I have to wait 10-20s for my device to be "connected" and traffic to begin when connecting my loudspeaker to the switch.
1. Your switch may have Spanning Tree Protocol (STP) turned on. STP prevents accidental looping in your network topology,
but unfortunately needs to run an analysis on any new connection before it is deemed OK to be "on". If you want to avoid the
delay and don't need any services STP provides, turn off STP on your switch. Consult your switch documentation for instructions.
NOTIFICATION E-MAIL RELATED ISSUES
1. Be aware that a second network interface connected to a separate network is required for e-mail notifications or for using
Remote Desktop-type software to control the RHAON computer.
You will need to contact the network administrator at the installation for details on connecting to their Simple Mail Transport
Protocol (SMTP) server, also known simply as 'the outgoing email server.
Symptom: While attempting to send emails the following Error Message "The specified string is not in the form required for an e-mail
address."
1. Be aware that what you enter in the "Name of Installation:" field is used as part of a spoofed "From:" field in the notification e=mail.
Use of non US-ASCII characters in an e-mail address is invalid. For example, use of Greek letters, symbols not on a US keyboard, or
the '@' symbol are not allowed. For more information, please visit: http://en.wikipedia.org/wiki /e-mail_address.
Symptom: I need to change the sample rate of my Array from 48 kHz to 96 kHz. How do I do this?
1. You need to install new 96 kHz DSP firmware (.Bin files) in your array. Open RHAON, Scan Network, right click on the array's listing
in the directory tree and select Update DSP Firmware from the pop up menu. When the Update DSP Firmware screen opens, select
the newest 96 kHz .bin file and press Download. Refer back to page 60 for more detailed instructions on making this change.
Symptom: I updated the firmware in the array I use for demos and now it doesn't work. What went wrong and how do I fix it?
1. Chances are that you installed the DSP Firmware .Bin files before installing the Microcontroller Firmware Hex files. The .Hex files
need to be installed first. Re-installing the .Bin files should solve the problem.
Symptom: I updated the firmware in my ICL-FR-DUAL (ICL-FR-TRIP)array and now it is acting weird. What could have gone wrong?
1. Chances are that you updated the firmware only in the Master Module and did not update the slave module. When the firmware
is being updated in a multi-module array like the ICL-FR-DUAL, the firmware must be individually updated in all modules. Refer back
to page 59 for details.
Symptom: I'm trying to update the firmware in one of my Iconyx installations, but I keep getting error messages while trying to
download the .Hex files.
1. This sounds like a network problem. Use the Network Manager to check for network problems. Refer back to page 67 for trouble
shooting tips. If possible, disconnect the array from it's network connections and connect your laptop directly to the array.
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