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Elo Touch Solutions 15” X-Series User Manual

All-in-one touchcomputer
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USER MANUAL
Elo Touch Solutions
15" X-Series Rev. A All-in-One Touchcomputer
17" X-Series Rev. A All-in-One Touchcomputer
SW602213 Rev. A
User Manual: X-Series Rev A AiO Touchcomputer
SW602213 Rev A, Page 1 of 51

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  • Page 1 USER MANUAL Elo Touch Solutions 15” X-Series Rev. A All-in-One Touchcomputer 17” X-Series Rev. A All-in-One Touchcomputer SW602213 Rev. A User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 1 of 51...
  • Page 2 Elo Touch Solutions, Inc. Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.

  • Page 3: Table Of Contents

    Table of Contents Read this first ......................4 Chapter 1: Product Overview ................6 Product Description ................6 Precautions ..................6 X-Series Layout .................. 7 X-Series Expansion Module (optional accessory) Layout ....10 Chapter 2: Getting Started ................... 12 Unpacking the X-Series Touchcomputer .......... 12 Adjusting the X-Series Display Title ..........

  • Page 4: Read This First

    Read this first Before using the X-Series All-In-One touchcomputer, read the important safety and handling information (this section), Safety & Maintenance (Chapter 6), Regulatory Notice (Chapter 7), and the Warranty Information (Chapter 8) chapters in this user manual. This section provides guidance on the safe handling and use of your X-Series. Please read to understand all of the details.
  • Page 5 Do not delete or change the name of files or directories that were not created by you; as this may prevent the X-Series software from operating properly. Be aware that accessing network resources can render your X-Series vulnerable to computer viruses, hackers, spyware, and other malicious activities that might damage your X-Series, software, or data.

  • Page 6: Chapter 1: Product Overview

    Chapter 1: Product Overview This chapter provides an overview of the new Elo Touch Solutions X-Series, including the locations of the connectors and controls, X-Series features, accessories, specifications, and operating environment. Product Description The new Elo All-in-One Touchcomputers X-Series combines Elo Touch Solutions reliable performance with the latest developments in touchscreen technology and display design.

  • Page 7: X-Series Layout

    X-Series Layout Figure 1. X-Series front view (left), clerk right side view (middle), and back view (right) Figure 2. X-Series back view (up) and rear IO view (down) User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 7 of 51...
  • Page 8 Display w/Touch SRN 12 +24V Power USB Port (X3/X5/X7 only) Speaker (built-in) 13 Serial Port (RS-232) Front OSD Control Buttons 14 VGA Output (D-Sub) Wireless indicator LED 15 USB 3.0 Port USB 2.0 Port (X2/X3) Power indicator LED USB 3.0 Port (X5/X7) Stand Module 17 Ethernet LAN Port Cable Cover...

  • Page 9: Expansion Module (Optional)

    8. Expansion Module (Optional) The expansion module is an option kit for additional functions of X-Series. Pls reference the Expansion Module section for function description in detail below. 9. Edge USB Port (Accessory KITs - connection) The edge USB port is design for X-Series optional Accessory KITs; the accessory kits can be mounted and fixed at the edge for additional function requirement.

  • Page 10: X-Series Expansion Module (Optional Accessory) Layout

    19. Audio port (Line-out) The audio port is design for headphones (Line-out) can be connected to the X-Series system. 20. Front USB Port The Front USB Ports are two standard USB 2.0 ports for user to easy access the USB function when user fact to the X-series system.
  • Page 11 Expansion Module +12V Power USB Port (Green) Serial Port (RS-232) Cash Drawer Port Ethernet LAN Port 1. Expansion Module The expansion module is an optional kit for X-Series touchcomputer. It is mounted to the center of the system back cover as a peripheral port for all X-Series system. 2.

  • Page 12: Chapter 2: Getting Started

    Chapter 2: Getting Started Unpacking the X-Series Touchcomputer To unpack the X-Series: 1. Open the box. 2. Check that the following items are present and in good condition:  X-Series system unit.  Quick Install Guide  AC/DC Power adapter. ...

  • Page 13: Adjusting The X-Series Display Title

    Adjusting the X-Series Display Title The X-Series all-in-one touchcomputer has two title positions for different scenario to use. It can through the two screws of the stand bottom to adjust the low and high position. The title adjust is shown as below. Figure 5.

  • Page 14: Touchscreen Calibrating

     X-Series 17-inch Display Title Adjustment. Touchscreen Calibrating The touchscreen is pre-calibrated for accurate touch response. If for any reason the touchscreen needs to be recalibrated, double-click the Elo Alignment shortcut on the system desktop (for Windows 7) This launches the calibration program. The window shown below opens. Follow the instructions to calibrate the touchscreen.
  • Page 15 Note: X-Series IntelliTouch Pro (projective capacitive) models are fully HID compliant so they do not need to be calibrated and configured. Therefore, EloConfig tool does not support X-Series IntelliTouch Pro technology. User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 15 of 51...

  • Page 16: Chapter 3: Operation

    Chapter 3: Operation General Information This chapter describes how to utilize the front OSD control buttons, I/O panel, and other unique features that Elo All-in-One Touchcomputer provide. All adjustments made to the brightness and volume controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure.

  • Page 17: L.e.d. Functionality - Power Led

    L.E.D. Functionality – POWER LED The X-Series has a Power LED indicating the state of the touchcomputer. The table below shows LED state and corresponding color. LED Color to Observer State No input power — Off mode Input power present — Off mode or hibernation Input power present —...

  • Page 18: L.e.d. Functionality - Ethernet Lan Led

    L.E.D. Functionality – Ethernet LAN LED LAN Speed State LAN LED Status 10Mbps No Color 100Mbps Orange Color 1Gbps Green Color Activity State ACT LED Status No Link No Color Linked Solid (Green Color) Data Activity Blinking (Green Color) Using the Input/output Panel To access the input/output (I/O) ports, remove the cable cover at the bottom of the unit.

  • Page 19: Setting Up The Operating System

    Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes. Additional time may be needed depending on touchcomputer hardware configurations and connected devices. To set up the Microsoft® Windows® Operating System for the touchcomputer, turn on the touchcomputer by pressing the power button, and then follow the on-screen instructions.
  • Page 20 4. Select either Restore OS 32bit or Restore OS 64bit depending on your OS environment. 5. The following User Interface (UI) will be presented: User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 20 of 51...
  • Page 21 6. Select Inject Language and the following UI will be presented. 7. Click the drop-down list and select the preference language. 8. Click Inject Selected Language 9. While the injecting process is performing, DO NOT use your keyboard or mouse during this time.

  • Page 22: Creating The Recovery Flash Drive

    12. Click Cancel  Exit. The system will reboot and new language UI should be presented when the system enters the Desktop. Creating the Recovery Flash Drive All POSReady 7 and Windows 8.1 touchcomputers come with the built-in Elo Restore Utility on the Windows Desktop.
  • Page 23 LOST DURING THIS PROCESS. 5. Click “Create Restore Media” to proceed. This step will take 10-20 minutes depending on your system configurations and flash drive performance. 6. Once the message says “Creation Restore Media success…”, please remove the flash drive and click “Exit” to exit the program. 7.
  • Page 24 Note: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software. Note: The end user must adhere to Microsoft's Licensing Agreement...

  • Page 25: Recovering The Operating System

    Recovering the Operating System If for any reason the touchcomputer’s operating system needs to be recovered TO FACTORY SETTINGS, you can recover your system by following procedures below. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to completely backup all of your data, settings, and customer-installed software before proceeding.
  • Page 26 5. The following User Interface (UI) will be presented: 6. Select Restore OS. System will test your hardware automatically. Once the process completes, click Start button to perform the system recovery function. User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 26 of 51...
  • Page 27 Elo Recovery Solution. Then click the Exit button to restart your system. All data is deleted during the recovery process. The user must back up files when NOTE: necessary. Elo Touch Solutions does not accept liability for lost data or software. The end user must adhere to Microsoft's Licensing Agreement. NOTE:...

  • Page 28: Chapter 4: Options And Upgrades

    Chapter 4: Options and Upgrades Adding Optional Upgrades The X-Series had quality below optional upgrades material for different or additional requirement to the system unit. To add the optional upgrades, the complete installation and setup instructions are provided with the field-installable kits. ...
  • Page 29  POLE MOUNT STAND KIT (E038989) The Pole Mount Stand support 7”~15” customer display and different portable devices w/VSESA mount (75x75mm) spec.  WALL MOUNT KIT (E143088) The WALL MOUNT KIT is design for system can be mounted at wall through two mental frames.
  • Page 30 FPR allocation on X-Series Testing the FPR Double-click the Fingerprint Reader Test icon to start the test application. Place your finger on the fingerprint reader sensor and verify that the image of your fingerprint is displayed on the application window. User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 30 of 51...
  • Page 31 Magnetic Stripe Reader KIT (E001002) You can add a magnetic stripe reader (MSR) to the X-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com C:\EloTouchSolutions\Peripherals The MSR is a USB 2.0 device that reads all three data stripes on standard credit cards or...
  • Page 32 MSR allocation on X-Series Testing the MSR Testing in USB MSR Keyboard (KB) Emulation Mode 1. Open the Notepad application (click Start > Accessories > Notepad). 2. Slide the card through the MSR and verify that the data is displayed in the application window.
  • Page 33 2. Slide a card through the MSR and verify that the data is displayed in the application window. 3. If the card ID appears in the Reader Output window, the reader is functioning. Rear-Facing Customer Display KIT (E001003) You can optionally add a customer display to the X-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right of the touchcomputer.
  • Page 34 Feature Spec Description Display Type Vacuum Fluorescent Display (VFD) Display Color Blue Green Character font 5 x 7 dot matrix, cursor Character Size 9.2(W) x 5.5(H) mm Character Number 20 x 2 Character Type 95 Alphanumeric & 32 International Characters Dot Size 0.86 x 1.2 mm Brightness...
  • Page 35 Near Field Communication KIT (E001004) You can optionally add a NFC KIT to the X-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right of the touchcomputer The NFC KIT is a USB 2.0 device and compatible design for X-Series all configurations. The NFC KIT is powered by the USB port;...
  • Page 36 NFC KIT allocation on X-Series 7-Inch LCD Second Display KIT (E807955) You can optionally add a customer display to the X-Series touchcomputer to the back of the touchcomputer. Software application and drivers can be found in the package or on www.elotouch.com Note: Requires POLE MOUNT KIT for hold up the second display kit.
  • Page 37 Expansion Module KIT (E001006) You can optionally add an expansion module kit to the center of the X-Series touchcomputer to back cover as a peripheral part for all X-Series configurations. The Expansion Module KIT specifications are shown in below table. Feature Spec Description Serial Port 1...
  • Page 38 POLE MOUNT STAND KIT (E038989) You can optionally add a POLE MOUNT STAND KIT to combine with stand module of the X-Series touchcomputer for all X-Series configurations. The POLE MOUNT STAND KIT is ability to support 7”~15” customer displays and different kinds of portable devices. POLE MOUNT STAND allocation on X-Series User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 38 of 51...
  • Page 39 WALL MOUNT KIT (E143088) You can optionally add a WALL MOUNT KIT to X-Series touchcomputer at wall through two mental frames for all X-Series configurations. WALL MOUNT allocation on X-Series User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 39 of 51...
  • Page 40 Barcode Reader KIT (E093433) You can optionally add a BCR KIT to the X-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right of the touchcomputer The BARCODE SCANNER peripheral shall consist of a mechanical housing, which encloses a BARCODE SCANNER electrical module.

  • Page 41: Chapter 5: Technical Support

    Chapter 5: Technical Support If you are experiencing trouble with your X-Series, refer to the following suggestions. If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Solutions to Common Problems Problem Suggested Troubleshooting 1.

  • Page 42: Chapter 6: Safety & Maintenance

    The Elo X-Series is equipped with an AC/DC power adapter. Do not use a damaged AC/DC power adapter. Use only the AC/DC power adapter supplied by Elo Touch Solutions for the X-Series. Use of an unauthorized AC/DC power adapter may invalidate your warranty.

  • Page 43: X-Series Power Adapter Support Notice

    X-Series Power Adapter Support Notice The following notice will help on the application when you use the Power USB function of your Elo X-Series:  For X-Series, the +19V & +19.5V/90W power adapter (E001062/E001063) can’t support both +12V PUSB and +24 PUSB at the same time. ...

  • Page 44: Waste Electrical & Electronic Equipment

    Waste Electrical & Electronic Equipment This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. Ensure that product is disposed at the end of its useful life according to local laws and regulations. Elo has put in place recycling arrangements in certain parts of the world.

  • Page 45: Chapter 7: Regulatory Information

    Chapter 7: Regulatory Information I. Electrical Safety Information Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
  • Page 46 compliance to this equipment would void the user’s authority to operate this device. Canada Compliance Statement: This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. This device complies with Industry Canada license-exempt RSS standard(s).
  • Page 47 1999/5/EC has been with the involvement of the following notified body: Identification mark: 0700 (Notified body number) The relevant technical documentation is held at: Elo Touch Solutions, Inc. 1033 McCarthy Boulevard Milpitas, CA 95035-7920 User Manual: X-Series Rev A AiO Touchcomputer...
  • Page 48 IV. Agency Certifications The following certifications and marks have been issued or declared for the X-Series: Europe Union CE United States FCC United States and Canada UL Mexico COC Australia C-Tick Japan VCCI China CCC ® Energy Star V. China RoHS In accordance to Chinese law (Administration on the Control of Pollution Caused by Electronic Information Products), the section below lists out the name and amount of the toxic and/or hazardous materials that this product may contain.
  • Page 49 are marked with the following pollution control logo. The Environment-Friendly Use Period for this product is 10 years. The product will not leak or mutate under normal operating conditions listed below, so that the use of this electronic information product will not result in any severe environmental pollution, any bodily injury, or damage to any assets.

  • Page 50: Chapter 8: Warranty Information

    Chapter 8: Warranty Information For warranty information, go to http://www.elotouch.com/Support/warranty.asp User Manual: X-Series Rev A AiO Touchcomputer SW602213 Rev A, Page 50 of 51...

  • Page 51: Product Information

    Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its affiliates (collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.

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