Claims Procedure - Buick 2010 Enclave Warranty And Owner Assistance Information

26 Emission Warranty Parts List
If, in an emergency situation, it is
necessary to have repairs performed
by other than a Buick dealer and
you believe the repairs are covered
by emission warranties, take the
replaced parts and your receipt to a
Buick dealer for reimbursement
consideration. This applies to both
the Federal Emission Defect
Warranty and Federal Emission
Performance Warranty.
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions arise
concerning maintenance. These
receipts and records should
be transferred to each subsequent
owner. GM will not deny warranty
coverage solely on the absence
of maintenance records. However,
GM may deny a warranty claim
if a failure to perform scheduled
maintenance resulted in the failure
of a warranty part.

Claims Procedure

As with the other warranties covered
in this booklet, take your vehicle to
any authorized Buick dealer facility to
obtain service under the emission
warranty. This should be done as
soon as possible after failing an
EPA-approved I/M test or a California
smog check test, or at any time you
suspect a defect in a part.
Those repairs qualifying under the
warranty will be performed by
any Buick dealer at no charge.
Repairs which do not qualify will be
charged to you. You will be
notified as to whether or not the
repair qualifies under the warranty
within a reasonable time, not to
exceed 30 days after receipt of the
vehicle by the dealer, or within
the time period required by local or
state law.
The only exceptions would be if you
request or agree to an extension,
or if a delay results from events
beyond the control of your dealer or
GM. If you are not so notified,
GM will provide any required repairs
at no charge.
In the event a warranty matter is not
handled to your satisfaction, refer
to the Customer Satisfaction
Procedure on page 28.