Customer Information; Procedure - Buick Envision 2017 Owner's Manual

324

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 324
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 326
Customer Assistance for Text
Telephone (TTY) Users . . . . . 326
Online Owner Center . . . . . . . . . 327
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 328
Scheduling Service
Appointments . . . . . . . . . . . . . . . 329
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 330
Collision Damage Repair . . . . . 331
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 333
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 334
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 334
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 334
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 335
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 335
Event Data Recorders . . . . . . . . 335
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 336
Infotainment System . . . . . . . . . . 336
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be