Buick 2010 Enclave Warranty And Owner Assistance Information
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Buick 2010 Enclave Warranty And Owner Assistance Information

Buick 2010 enclave
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Download this manual See also: Owner's Manual
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to
keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

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Summary of Contents for Buick 2010 Enclave

  • Page 1 GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
  • Page 2 GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2009 Buick Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors.

  • Page 3: Table Of Contents

    2010 Buick Limited Warranty and Owner Assistance Information Important Message Things to Know About Original Equipment Alterations ......14 ......1 to Owners... the New Vehicle GM’s Commitment ....1 Recreation Vehicle and ....11 Limited Warranty Owner Assistance ....1 Special Body or Warranty Repairs –...
  • Page 4 2010 Buick Limited Warranty and Owner Assistance Information ...35 Emission Warranty Warranty Information for Online Owner Center ......21 ....31 Online Owner Parts List California Only Emission Warranty Parts List ...21 Center (U.S.) — Special Coverage Replacement Parts ....25 www.gmownercenter.com/ Adjustment Programs buick ........35...

  • Page 5: Important Message To Owners

    Important Message to Owners... the limited warranty period has GM’s Commitment Warranty Service – United expired when the problem results States and Canada GM is committed to assuring from a defect in material or satisfaction with your new vehicle. The selling dealer has invested in workmanship.

  • Page 6: Warranty Coverage At A Glance

    Warranty Coverage at a Glance The warranty coverages are Emission Control System under the New Vehicle summarized below. Warranty Limited Warranty Bumper-to-Bumper coverage For light duty truks, see “How to New Vehicle Limited Warranty explained previously. Determine the Applicable Emissions Specified major components Bumper-to-Bumper Control System Warranty”...
  • Page 7 Warranty Coverage at a Glance California ® Noise Emissions • 6.6L DURAMAX Diesel Engines • • Gasoline Engines Coverage is for applicable − Defects and performance for vehicles weighing over − Defects and performance for the emission control systems 10,000 lbs based on the cars and trucks with light Gross Vehicle Weight are covered for the first...

  • Page 8: New Vehicle Limited Warranty

    To obtain warranty repairs, take the The powertrain is covered for in accordance with the following vehicle to a Buick dealer facility 5 years or 100,000 miles, terms, conditions, and limitations. within the warranty period and whichever comes first, except...
  • Page 9 New Vehicle Limited Warranty Exclusions: Excluded from the Exclusions: Excluded from the Drive Systems Coverage powertrain coverage are sensors, powertrain coverage are includes: All internally lubricated wiring, connectors, engine radiator, transmission cooling lines, hoses, parts, final drive housings, axle coolant hoses, coolant and radiator, sensors, wiring and shafts and bearings, constant heater core.
  • Page 10 Notice: This warranty excludes: Distributer/Installer (ADI) prior Towing is covered to the nearest to delivery will be covered Buick dealer if your vehicle cannot Any communications device under the applicable portion be driven because of a warranted that becomes unusable or unable (Bumper-to-Bumper, Powertrain, defect.

  • Page 11: What Is Not Covered

    New Vehicle Limited Warranty Damage Due to Accident, Misuse, What Is Not Covered • Damage resulting from hail, floods, windstorms, lightning or Alteration Tire and Wheel Damage or Wear and other environmental The New Vehicle Limited Warranty conditions Normal tire wear or wear-out is not does not cover damage caused •...
  • Page 12 New Vehicle Limited Warranty Damage Due to Insufficient or Damage from poor fuel quality, water Damage Due to Impact, Use, or contamination, incorrect diesel fuel Improper Maintenance the Environment or gasoline may not be covered. Damage caused by failure to follow Windshield or glass cracks, chips or It is recommended that gasoline the recommended maintenance...
  • Page 13 New Vehicle Limited Warranty Maintenance Extra Expenses • Tire Rotation • Wheel Alignment/Balance ** All vehicles require periodic Economic loss or extra expense is maintenance. Maintenance services, not covered. • Wiper Inserts such as those detailed in the Examples include: are covered up to the first owner manual are the owner’s maintenance inspection period...
  • Page 14 New Vehicle Limited Warranty Other Terms: This warranty gives * Some states do not allow you specific legal rights and you limitations on how long an implied may also have other rights warranty will last or the exclusion or which vary from state to state. limitation of incidental or consequential damages, so the GM does not authorize any person...

  • Page 15: Things To Know About The New Vehicle Limited Warranty

    Tire Service repaired, depending on the environment which reduces the component involved. Any authorized Buick or tire dealer corrosion resistance built into your for your brand of tires can assist All exchange components used vehicle. Repairs to correct damage you with tire service.

  • Page 16: Paint, Trim, And Appearance Items

    Extensions Considering the investment recording services performed. you have made in your Buick, we Time Extensions: The New Vehicle The servicing dealer can provide a know you will want to operate Limited Warranty will be extended copy of any warranty repairs for and maintain it properly.

  • Page 17: Touring Owner Service - Foreign Countries

    The dealer records this mileage on facility, preferably one which United States or Canada. If you the first page of this warranty sells and services Buick vehicles. have permanently relocated booklet at delivery. For eligible Once you return to the United...

  • Page 18: Original Equipment Alterations

    Things to Know About the New Vehicle Limited Warranty Original Equipment Alterations Recreation Vehicle and Pre-Delivery Service Special Body or Equipment This warranty does not cover any Defects in the mechanical, electrical, Alterations damage or failure resulting from sheet metal, paint, trim, and other modification or alteration to Installations or alterations to the components of your vehicle may...

  • Page 19: Production Changes

    Things to Know About the New Vehicle Limited Warranty This warranty covers this vehicle as Production Changes designed, built, and equipped by GM and GM dealers reserve the right GM, and is not limited to any to make changes in vehicles built particular part, component, or and/or sold by them at any time system of the vehicle manufactured...

  • Page 20: Emission Control Systems Warranty

    Emission Control Systems Warranty The emission warranty on your How to Determine the Federal Emission Control vehicle is issued in accordance with Applicable Emissions Control System Warranty the U.S. Federal Clean Air Act. System Warranty Federal Warranty Coverage Defects in material or workmanship State and Federal agencies may in GM emission parts may also •...
  • Page 21 Emission Control Systems Warranty Emission related defects in the • • Light Duty Truck equipped with The vehicle fails an Heavy Duty Diesel Engine and genuine GM parts listed under the EPA-approved I/M test during with a Gross Vehicle Weight the emission warranty period.

  • Page 22: California Emission Control System Warranty

    Emission Control Systems Warranty California Emission Control * Important: Connecticut, Maine, Your Rights and Obligations System Warranty Massachusetts, New Jersey, (For Vehicles Subject to California Oregon, Pennsylvania, Rhode Exhaust Emission Standards) This section outlines the emission Island, Vermont, and Washington warranty that GM provides for your The California Air Resources Board have California Emissions Warranty...
  • Page 23 Emission Control Systems Warranty Where a warrantable condition • • For 7 years or 70,000 miles, For 8 years or 100,000 miles, exists, GM will repair your vehicle at whichever comes first: whichever comes first for California Low Emission Vehicle no cost to you including diagnosis, −...
  • Page 24 Emission Control Systems Warranty Any authorized Buick dealer will, as Owner’s Warranty As the vehicle owner, you should necessary under these warranties, also be aware that GM may Responsibilities replace, repair, or adjust to GM deny warranty coverage if your As the vehicle owner, you are specifications any genuine GM parts...

  • Page 25: Emission Warranty Parts List

    Emission Warranty Parts List All listed parts 15 years/ Fuel Control Module ** Emission Warranty Parts List 150,000 miles, whichever comes The emission parts listed here Intake Air Temperature Sensor first, on California PZEV (NU6) are covered under the Emission vehicles registered in a PZEV state.
  • Page 26 Emission Warranty Parts List Torque Converter Clutch Switch Diesel Fuel Injector Control Charge Air Control Valve ® Module – EDU (6.6L DURAMAX Transmission Control Module ** Charge Air Cooler * Diesel) * Transmission Fluid Temperature Charge Air Cooler Fan Direct Fuel Injector Assembly Sensor ®...
  • Page 27 Emission Warranty Parts List Ignition System Diesel Exhaust NOx Sensors Exhaust Gas Recirculation (EGR) System Camshaft Position Sensor(s) Diesel Exhaust Temperature and Pressure Sensors EGR Feed and Delivery Pipes or Crankshaft Position Sensor(s) Cast-in Passages Diesel Particulate Filter (DPF) * Glow Plug(s) (Diesel) EGR Valve (7/70 Only Express and Exhaust Manifold (7/70 Only...
  • Page 28 Emission Warranty Parts List Fuel Level Sensor Energy Storage Control Module ** Fittings Fuel Limiter Vent Valve * Fuel Filler Pipe Adapter Seal Gaskets Fuel Tank(s) * Hybrid Batteries * Grommets Fuel Tank Filler Pipe (with restrictor) Hybrid Battery Temperature Sensors Hoses Fuel Tank Vacuum or Hybrid Battery Voltage Sensors...

  • Page 29: Replacement Parts

    Replacement Parts that such parts are warranted by using any replacement part. Buick their manufacturer to be equivalent will consider reimbursement for The emission control systems of your to genuine GM parts in performance...

  • Page 30: Claims Procedure

    As with the other warranties covered by other than a Buick dealer and or if a delay results from events in this booklet, take your vehicle to you believe the repairs are covered...
  • Page 31 Emission Warranty Parts List For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios Building 1200 Pennsylvania Avenue, N.W. Washington, DC 20460 For a vehicle subject to the California Exhaust Emission...

  • Page 32: Customer Satisfaction Procedure

    That is why we suggest you follow in your case, you may reject it resolved by the dealer without Step One first if you have a and proceed with any other venue further help contact the Buick concern. for relief available to you.
  • Page 33 Customer Satisfaction Procedure Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 1-800-955-5100 www.dr.bbb.org/goauto This program is available in all 50 states and the District of...

  • Page 34: State Warranty Enforcement Laws

    State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have...

  • Page 35: Warranty Information For California Only

    Warranty Information for California Only California Civil Code Section 18 months from delivery to the • The vehicle is out of service by 1793.2(d) requires that, if GM or buyer or 18,000 miles on the reason of repair nonconformities by GM or its agents for a its representatives are unable vehicle’s odometer, whichever cumulative total of more than...

  • Page 36: Special Coverage Adjustment Programs Beyond The Warranty Period

    Special Coverage Adjustment Programs Beyond the Warranty Period Buick is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Buick will establish a special coverage adjustment program to pay all or part of the...

  • Page 37: Customer Assistance Offices

    Caribbean Islands/Countries Customer Communication Centre, for assistance. However, if you wish (Except Puerto Rico and CA1-163-005 to write or e-mail Buick, refer to U.S. Virgin Islands) General Motors of Canada Limited the address below. 1908 Colonel Sam Drive General Motors de Mexico, S. de Oshawa, Ontario L1H 8P7 R.L.

  • Page 38: Customer Assistance For Text Telephone (Tty) Users

    Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Buick Customer Assistance Center is: 1-800-832-8425 in the United States 1-800-263-3830 in Canada The TTY for the Buick Roadside Assistance Center is: 1-888-889-2438 in the U.S.

  • Page 39: Online Owner Center

    GM dealers/retailers. records • Contact Us • My Driveway: Access quick links • Find Buick dealers for service to parts and service estimates, My GM Canada (Canada) — nationwide check trade-in values, or www.gm.ca schedule a service appointment •...

  • Page 40: Roadside Assistance Program

    Roadside Assistance Program Buick is proud to offer the response, security, and convenience of Buick’s 24-Hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The...

  • Page 41: Courtesy Transportation Program

    Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/100,000 mile warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details.
  • Page 42 ✍NOTES...

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