Table of Contents
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266
Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 266
Offices . . . . . . . . . . . . . . . . . . . . . . 268
Telephone (TTY) Users . . . . . 269
Online Owner Center . . . . . . . . . 269
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 270
Program . . . . . . . . . . . . . . . . . . . . 270
Appointments . . . . . . . . . . . . . . . 272
Program . . . . . . . . . . . . . . . . . . . . 272
Collision Damage Repair . . . . . 273
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 275
Statement . . . . . . . . . . . . . . . . . . . 276
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 276
Government . . . . . . . . . . . . . . . . . 277
General Motors . . . . . . . . . . . . . 277
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 278
Event Data Recorders . . . . . . . . 278
OnStar . . . . . . . . . . . . . . . . . . . . . . . 279
Infotainment System . . . . . . . . . . 279
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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