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BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Problem
Cooktop does not work
Cooktop does not heat
Cooktop turns off
while cooking
The power level for a
Cooking Zone is flashing
Power Boost does
not work
Possible Causes
• Cooktop controls are locked.
• Circuit breaker has tripped or
fuse is blown.
• Power outage.
• Installation wiring not complete.
• No cookware or improper
cookware on Cooking Zone.
• Cookware incorrect size for
selected Cooking Zone.
• Cookware not resting completely
on Cooking Zone.
• Incorrect Cooking Zone selected.
• No power to cooktop.
• Cooktop internal heat sensor
has detected high temperature
inside the cooktop.
• Automatic shutoff has activated.
• Liquid or object on controls area.
• Cookware has been removed from
the Cooking Zone.
• Cookware not centered on
Cooking Zone.
• Power Boost being used with two
Cooking Zones on the same side of
the cooktop.
T RO U B L E S H O OT I N G
Solutions
• See USING CHILD LOCK to turn off the
CHILD LOCK feature.
• Reset the circuit breaker or replace the fuse.
• Check house lights to confirm power outage.
• Contact the installer or dealer.
• Make sure that cookware is centered on the cooking
zone, and that cookware is of the proper type for
induction cooking. See SELECTING COOKWARE.
• Cookware bottom must be large enough to cover
Cooking Zone completely. See SELECTING COOKWARE.
• Cookware bottoms must be flat and centered on the
Cooking Zone, and must not rest on the cooktop triim.
See SELECTING COOKWARE.
• Make sure the correct control is ON for the Cooking
Zone being used.
• See "Cooktop does not work" above.
• Make sure the cooktop vents are not blocked. See
page 21 for Air Exhaust and Fresh Air Intake locations.
• The cooktop features an automatic shutoff feature
that turns the entire cooktop off if any Cooking Zone
has been on continuously for 17 hours.
• The cooktop control may read liquids or objects in
the controls area as a touch, which could cause the
cooktop to shut off. Clean up spills or remove objects
and restart cooktop.
• Place the cookware back on the Cooking Zone within
90 seconds to maintain the power level settings.
• Make sure cookware is centered and resting flat on the
Cooking Zone. See SELECTING COOKWARE.
• Each side of the cooktop shares an inverter for both
Cooking Zone. Power Boost cannot be used with two
Cooking Zones on the same inverter at the same time.
See POWER BOOST and POWER SHARING.
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