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Solving Keyboard and Embedded Numeric
Keypad Problems
Some common causes and solutions for keyboard and embedded
numeric keypad problems are listed in the following table.
NOTE: Consult the online Compaq Reference Guide or the
Keyboard Reference on the use of the NumLk key and the
embedded numeric keypad.
Solving Keyboard/Embedded Numeric Keypad Problems
Problem
Embedded numeric
keypad on the
computer keyboard is
disabled.
External keyboard
does not work.
Keyboard and mouse
are locked.
Probable Cause
Num Lock function is
not turned on.
Keyboard may not be
securely connected or
may be connected to
the wrong external
connector.
You initiated
QuickLock.
Solution
Press Fn+NumLk to enable
the Num Lock function and
embedded numeric keypad.
NOTE: Toggle Fn+NumLk to
enable and disable.
Ensure that the external
keyboard is securely con-
nected to the external key-
board connector.
Enter your power-on
password to exit QuickLock.
NOTE: If NumLK is on (the
embedded numeric keypad
is active), hold down the Fn
key while typing to enter a
non-numeric password;
pressing Fn temporarily
toggles NumLk off. Press
Fn+Shift to type any
uppercase characters.
Troubleshooting
11-9