Heartway Medical Products QUEST User Manual page 20

TROUBLESHOOTING & FAULT REPAIR
P&G S-Drive 45 Amp controller: Your scooter is fitted with S-Drive controller, which continuously monitors the
operating conditions of your scooter. If it detects a problem it will indicate with error message by flashing light
on the power ON/ OFF light. You must count the number of the flash, and see the list to check what kind of
error has happened according to the number)
Flash Description
1 The battery needs charging or there is a bad connection to the battery. Check the connections to the
battery. If the connections are good, try changing the battery
2 There is a bad connection to the motor. Check all the connections between the motor and the controller
3 The motor has a short circuit to a battery connection. Contact your service agent.
4. The freewheel switch is activated or the manual brake disengagement mechanism is operated. Check
the position of the switch of lever.
5 Not used
6 The S-Drive is being inhibited from driving. Inhibit 2 is active. This may be because the battery charger is
connected or the seat is no in the driving position.
7 A throttle fault is indicated. Make sure that the throttle is in the rest position before switching on the
scooter.
8. A controller fault is indicated. Make sure that all connections are secured.
9. The parking brakes have a bad connection. Check the parking brake and motor connections. Make sure
the controller connections are secured.
10. An excessive voltage has been applied to the controller. This is usually caused by a poor battery
connection. Check the battery connections.
Note:
If you experience any technical problems, it is recommended that you check with your local dealer before
attempting to troubleshoot on your own.
The following symptoms could indicate a serious problem with your power scooter. Contact your local dealer if
any of the following arises:
1. Motor noise
2. Frayed harnesses
3. Cracked or broken connectors
4. Uneven wear on any of tires
5. Jerky motion
6. Pulling to one side
7. Bent or broken wheel assemblies
8. Does not power up
9. Powers up, but does not move
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