Troubleshooting; Error Messages - Spypoint XCEL STREAM User Manual

Troubleshooting/ Error messages

TROUBLESHOOTING

Problem Possible solutions
Impossible to turn on • Charge the battery.
the camera
The screen of the • The screen turns off in Dash cam mode when
camera turns off the "Screen auto off" option is enabled. To turn
the screen on again, press one of the two but-
tons.
• To disable this function, select the option in the
camera menu and press
The camera turns off • Charge the battery.
Impossible to take • Charge the battery.
videos/photos • Memory card is full.
• Verify if the camera is turned on.
• The only way to take photos is via the "Local"
application.
The camera heats • It is possible that the camera warms up during
extended use. This is normal and does not affect
the life or performance of the camera.
The housing fogs • Use anti-fog inserts, sold separately (see
AVAILABLE ACCESSORIES section.
• Apply an anti-drip solution on the lens of the
housing to prevent fogging when using the
camera in the rain or underwater.
The videos/photos • Verify if the camera is correctly connected to
do not appear on the the television using the HDMI cable.
television • Verify if the memory card contains videos.
The computer does • Verify if the camera is properly connected to
not recognize the the computer using the USB cable.
camera • Verify that camera is turned on.
The computer can't • The .MP4 video format requires the use of a
play videos video playback software compatible such as
VLC, Windows Media Player or QuickTime.
• If the video was recorded in the mobile, make
sure it supports SHD resolution.
Impossible to connect
to the application.
Message: "Camera is
in recording mode".

ERROR MESSAGES

Error message
No SD card
.
No Available Wi-Fi
access point (AP).
Login failed
Connection failed
Memory full
Low battery
Buttons disabled
when connected to
mobile.
18
• When recording a video on the camera SD
card, the connection will fail if the mobile is
put in Sleep mode.
• Stop the video recording by pressing
Possible solutions
• There is no memory card in the camera. The use of
a memory card is required to record videos.
• An access point has to be set to access the app in
"Internet" (see p.11).
•
The connection to the Wi-Fi cloud failed. Try again.
• The connection to the Wi-Fi cloud failed. Try again.
• Make sure the access point is set properly (see
p.11).
• Delete the files or use a new memory card
• Charge the battery using the supplied USB cable.
• The camera can only be controlled via the smart
phone/tablet when connected in "Local".
.