Does Your Phone Line Have A Call-Waiting Feature; Check Fax Accessory Status - HP Officejet Enterprise Color MFP X585 User Manual

Does your phone line have a call-waiting feature?

If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a
status.
1. From the Home screen, scroll to and touch the
2. Open the following menus:
●
Reports
● Configuration/Status Pages
● Configuration Page
3. Touch the
The report consists of several pages.
NOTE:
On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the
Modem Status. The following table identifies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If
you are using LAN fax or Internet fax, those configurations could be disabling the feature.
Operational / Enabled
Operational / Disabled
Non-Operational / Enabled/Disabled
Damaged / Enabled/Disabled
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
1
turned off).
ENWW
Print button to print the report, or touch the
The product IP address or host name is listed on the Jetdirect Page.
1
1
1
1
Configuration Page
Administration button.
View button to view the report on the screen.
The analog-fax accessory is installed and ready.
The fax accessory is installed, but you have not configured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the product fax
feature or has enabled LAN fax. When LAN fax is enabled, the
analog-fax feature is disabled. Only one fax feature, either LAN
fax or analog fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the
the product control panel.
The product has detected a firmware failure. Upgrade the
firmware.
The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
report to check the
Fax feature is unavailable on
Solve fax problems 153