Check The Fit-To-Page Setting; Check The Sender's Fax Machine - HP Officejet Enterprise Color MFP X585 User Manual

3. Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4. Close the document-feeder cover.

Check the fit-to-page setting

If the Fit to Page
attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple
pages.
1. From the Home screen on the product control panel, scroll to and touch the
2. Open the following menus:
● Fax Settings
● Fax Receive Settings
●
Default Job Options
●
Fit to Page
3. Touch the
Save button.

Check the sender's fax machine

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the
following changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
ENWW
setting is enabled, and the incoming fax is larger than the default page size, the product
Enabled option to enable the setting, or touch the
Administration
Disabled option to disable it. Touch the
Improve fax image quality 149
button.