Troubleshooting; Technical Support - Monoprice 12229 User Manual

TROUBLESHOOTING

Q1: The subwoofer is plugged in and the power switch is in the ON position, but the
power LED on the rear panel remains off.
A1: Check to verify that the power outlet is live by plugging a different device into it. Try
using a different power cord of the same type (NEMA 5-15 to IEC 60320 C13).
Check the fuse to verify it is not blown.
Q2: The power LED glows red, but no sound is coming from the subwoofer.
A2: Verify that audio material is being played. Check the cable connections from the
amplifier to the subwoofer. Check the subwoofer's AUTO switch to verify it is in the
AUTO or ON position.
Q3: The audio from the subwoofer is thin, tinny, out of timing, or otherwise does not
sound like it should.
A3: Try flipping the Phase switch to the other position. Try repositioning the subwoofer
relative to your listening position. Ensure that the subwoofer is not placed directly
against a wall or cabinet and is not in a corner. Try adjusting the Frequency and
volume settings to produce a smoother blend with the other speakers in the system.

TECHNICAL SUPPORT

Monoprice is pleased to provide free, live, online technical support to assist you with
any questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come
online to talk to one of our friendly and knowledgeable Tech Support Associates.
Technical support is available through the online chat button on our website
(www.monoprice.com) during regular business hours, 7 days a week. You can also
get assistance through email by sending a message to tech@monoprice.com
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