Obtaining Warranty Service - Raymarine AIS250 User Manual

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below, on products, where proof of installation, or commission by
Raymarine certified installers, can be shown.
2.2 The warranty provides for onboard repair or exchange of the
product, by Raymarine or its approved service agents, for a period
of 2 years (24 months), subject to the limits contained in this
warranty document. In the case of a product installed, by a
Raymarine certified OEM installer, on a new boat prior to the sale
of the boat to a customer, the 2-year period will begin on the date
of the sale of the boat to the customer. In the case of a product
installed, by a Raymarine certified installer, on a boat already in
the possession of the customer, the 2-year period will begin on the
date of the commissioning of the installed product.
2.3 Certain Raymarine products are not covered by onboard
warranty unless the products are pre-registered and on board
warranty is purchased from the Raymarine certified installer. For
details of such products refer to the internet at
www.raymarine.com or contact your nearest Raymarine National
Distributor.
2.4 The Purchaseable onboard warranty is subject to the
limitations below.

3.Obtaining warranty service

3.1 In the event of warranty service being required, the customer
should contact Raymarine Technical Support or the nearest
Raymarine approved service agent - the contact details of
Raymarine Technical Support and a full list of the names and
details of worldwide service agents are available on the internet at
www.raymarine.com and in the Owner's Handbook.
3.2 In cases where the customer is requesting a warranty service
and a Raymarine certified installer has not installed the product;
Raymarine Automatic Identification System Receiver
i.e. Product warranty, the affected product must be returned to the
customer's local Raymarine approved service agent or direct to
Raymarine with:
3.2.1 proof of purchase showing the date of purchase and the
name of the supplier of the product; and
3.2.2 the serial number of the affected product; or
3.2.3 a warranty card completed by the product supplier (which
will contain the information required by paragraphs 3.2.1 and
3.2.2).
Subject to the limitations below, the product will be repaired or
replaced (at the discretion of Raymarine or a Raymarine Service
Agent) at no further cost and promptly returned to the customer.
3.3 In cases where the customer is making a warranty claim and
the product has been installed by a Raymarine certified installer,
(boat builder, installer, dealer etc.) i.e. Onboard warranty, the
nearest Raymarine approved service agent should be contacted
and onboard service requested (which will be subject to the limits
referred to in paragraph 4.12 below). Before the onboard warranty
service is performed, the customer must have available:
3.3.1 proof of purchase showing the date of purchase and the
name of the supplier of the product; and
3.3.2 the serial number of the affected product; or
3.3.3 proof of installation of the product by a Raymarine certified
installer; or
3.3.4 a warranty card completed by the product supplier (which
will contain the information required by paragraphs 3.3.1 and
3.3.3).