Gateway 450 User Manual page 290

Chapter 17: Troubleshooting
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your notebook has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1
2
3
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by your notebook
Make sure that the line connected to the modem is working and plugged
into the appropriate port on your notebook. See "Back" on page 6 and
"Back" on page 258 to make sure that the connections have been made
correctly.
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
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Insert the red Gateway CD into the DVD drive.
Click , then click
Help
To check your modem connection speed, click the
After your modem connects, move the mouse pointer over the
icon (located next to the clock on your taskbar).
Dial-Up Networking
Your modem connection speed appears.
www.gateway.com
.
Support Web Site
option.
Direct Dial