Cleaning; Care And Maintenance; Troubleshooting - Utilitech PPSU33 User Manual

CARE AND MAINTENANCE

Periodically unplug the pump, making certain your hands are dry, and you are not standing in
water. When the power is disconnected, inspect the pump inlets and remove all debris, then plug
pump back into the grounded (GFCI) outlet.
1. To clear a pump clogged with debris, first, UNPLUG
PUMP from electrical power. Then, referring to Fig. 1,
unscrew the stainless screws (1) and remove the
screen/volute (2) and the seal gasket (3) (NOTE: gasket
will likely remain connected to pump; if so, only remove
if it needs to be cleaned). Use a wrench (not included)
to remove the nut (4), then gently pry off the impeller
(5). Remove debris from around the motor shaft and
on/under the impeller (5). Reassemble.
Cleaning the sensor probes
Rarely, it is possible for the sensor probes to be covered with debris, and this can affect the
automatic performance of the pump. If the pump is not turning on when approximately 1-1/2 in.
of water is present or is not turning off when water has been removed, unplug the pump and
remove from the water. Remove the two stainless screws (6) and remove the sensor probe
housing (7). There will be metal probes inside this housing. Gently clean off these probes with
a small brush (not included) and dry the probes. Reassemble.

TROUBLESHOOTING

If you have any questions regarding the product, please call customer service at 1-866-994-4148,
8 a.m. - 8 p.m. (EST), Monday – Friday.
Note: Do not disassemble the motor housing. This motor has NO repairable internal parts
and disassembling may cause an oil leak or dangerous electrical wiring issues.
PROBLEM POSSIBLE CAUSE
1. Probes covered in debris
2. Blown fuse/tripped
Pump does breaker
not start or 3. Plug disconnected
run 4. Thermal overload
5. Corroded plug
6. Motor failed
1. Screen blocked
2. Hose kinked or coiled
Pump
3. Airlock
cannot
4. Hose diameter too small
pump
5. Hose length too long
water out
6. Impeller loose on shaft
7. Impeller broken
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CORRECTIVE ACTION
1. Clean sensor probes (See "Care & Maintenance")
2. Replace fuse/reset breaker
3. Secure plug
4. Unplug the pump for 30 minutes, then plug in
5. Clean plug prongs
6. Call 1-866-994-4148
1. Clean screen
2. Straighten hose
3. Clean airlock release feature
4. Use larger diameter hose
5. Use shorter hose
6. Reassemble impeller (See "Care & Maintenance")
7. Call 1-866-994-4148
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5
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4
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